The health consultant, Neil C., was friendly and informative and put us at our ease, explaining exactly what was going on at every step of the appointment. From past experience, reports are sent o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sharon at View Hotel, Eastbourne today was brilliant. She explained everything very thoroughly and was very patient. I was a slow bleeder which she explained was as I had been a blood donor. This requ... See more
Company replied
Leanne who did my Wellness checks at Marriott Hotel, Gateshead was brilliant. Made me feel comfortable from the off. Explained everything clearly, l could ask anything. Someone who is petrified of nee... See more
Company replied
My annual health check with Richard today. Thoroughly professional throughout and so relaxing I had my lowest ever BP reading! Looking forward to getting the results and comparing to last year's resul... See more
Company replied
Company details
About Bluecrest Wellness
Written by the company
Our multi award-winning service helps people like you take control of their health.
We’ve undertaken over 560,000 health checks since we established in 2012, including tests for heart disease and stroke, cancer risk, cholesterol, diabetes, liver function, kidney function, digestive disorders, bowel health, anaemia and much more.
We aim to inspire and motivate our customers to make the right decisions about their health now in order to live healthier, happier and longer lives. We position ourselves as the UK adult's partner in wellbeing, empowering people to take a proactive role in managing their own health.
Health MOTs Female Cancer Risk Male Cancer Risk Vitamins & Minerals
Convenient Locations
It’s our mission to make health confidence accessible to all. That’s why we’ve teamed up with a network of high-quality venues across the UK and Ireland, conveniently located in central areas with excellent parking and transport links. This ensures you can find a venue within 20 minutes of your home.
Detailed Results
Within 8 days of your appointment, your results will be available online through our My Wellness portal. Your printed report will be sent in the mail within 21 days. The report explains each test in detail, assigning every result a flag of green, amber, or red. It also provides follow-up advice on how you could improve your results.
24/7 GP Helpline
All of our health check packages provide you with unlimited access to a 24/7 GP helpline for a year after your appointment. From tummy upsets to travel advice, the service also covers prescriptions.
Contact info
5-9 Liverpool Gardens, BN11 1RY, Worthing, United Kingdom
- 0800 652 2183
- enquiries@bluecresthealth.com
- bluecrestwellness.com
4.7
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ECG Problems
The ECG on my Complete package was highlighted by them as concerning. I had to pay for another test and a consultation with a consultant cardiologist who found nothing wrong. His people had performed a 12 lead test. He criticised the 6 lead test by Bluecrest and their lead positioning.
7 July 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience. We understand how worrying it can be to receive an ECG result that indicates further investigation may be needed, and we appreciate the concern this may have caused. We're pleased to hear that, following further assessment with your cardiologist, no underlying issues were identified.
We also appreciate the feedback you have shared regarding the ECG process and the comments provided by the cardiologist. We take feedback such as this seriously and would welcome the opportunity to understand more about your experience so that we can review it further and identify any areas where improvements may be made.
If you would be willing to discuss this with us, please contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI) at a time convenient for you, and we will be happy to assist.
Once again, please accept our sincere apologies for any concern or frustration this experience may have caused.
Warm regards,
Thomas
I had a full health assessment with…
I had a full health assessment with Bluecrest and had a really positive experience. Everything was handled professionally and the whole process was very well organised. Ryan, who carried out my tests, was friendly, professional and made me feel comfortable throughout. I was very happy with the service and would definitely recommend Bluecrest.
12 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Jurgita,
We’re delighted to hear that you had such a positive experience during your full health assessment with us.
It’s wonderful to know that you found the process professional, well organised, and straightforward from start to finish. We're especially pleased to hear that Ryan provided such excellent service, helping you feel comfortable throughout the appointment with their friendly and professional approach.
We’ll be sure to pass on your kind words to Ryan, who I’m sure will be delighted to receive them.
Thank you for taking the time to share your feedback and for your recommendation. It is greatly appreciated by the whole team.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Kirsty Sharp was really helpful and…
Kirsty Sharp was really helpful and friendly, explaining everything with patience and care.
11 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Jason,
We’re delighted to hear that you had such a positive experience with Kirsty during your appointment.
It’s wonderful to know that Kirsty was friendly, helpful, and took the time to explain everything with patience and care. Helping our customers feel comfortable, informed, and supported throughout their assessment is incredibly important to us, so we're pleased to hear that this was reflected in your visit.
We’ll be sure to pass on your kind words to Kirsty, who I’m sure will be delighted to receive them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Kind regards,
Thomas
Great treatment from Louise today
Great treatment from Louise today
Very professional and efficient
Clear and concise
Excellent service in Harrogate
12 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon John,
We’re delighted to hear that you received such excellent service from Louise during your appointment in Harrogate.
It’s wonderful to know that Louise was professional, efficient, and provided clear and concise information throughout your assessment. Helping our customers feel informed, comfortable, and well-supported is incredibly important to us, so we're pleased to hear that this was reflected in your experience.
We’ll be sure to pass on your kind words to Louise, who I’m sure will be delighted to receive them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Wellness visit
Had a good visit my self and my wife and Kirsty sharp was very informative and helpful .
Regards billy
11 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Billy,
We’re delighted to hear that both you and your wife had a positive experience during your appointment.
It’s wonderful to know that Kirsty was informative and helpful throughout your assessment. Helping our customers feel well-informed, supported, and comfortable is incredibly important to us, so we're pleased to hear that Kirsty helped make your visit such a positive one.
We’ll be sure to pass on your kind words to Kirsty, who I’m sure will be delighted to receive them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Great Experience
The whole experience was great, from the first contact to the visit. Hettie was knowledgeable, efficient and friendly.
31 July 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Robert,
We’re delighted to hear that you had such a positive experience with us from your first contact through to your appointment.
It’s wonderful to know that Hettie was knowledgeable, efficient, and friendly throughout your assessment. Providing a professional, informative, and welcoming experience is incredibly important to us, so we're pleased to hear that this was reflected every step of the way.
We’ll be sure to pass on your kind words to Hettie, who I’m sure will be delighted to receive them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Bluecrest
The health consultant, Neil C., was friendly and informative and put us at our ease, explaining exactly what was going on at every step of the appointment.
From past experience, reports are sent out in a timely fashion and are accurate and well presented.
It's good that assessments take place in a luxury hotel- rather than a clinical setting.
11 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Helen,
We’re delighted to hear that you had such a positive experience during your appointment.
It’s wonderful to know that Neil provided a friendly and informative service, helping you feel at ease and keeping you fully informed throughout each stage of the assessment. Creating a comfortable and reassuring experience is incredibly important to us, so we're pleased to hear that Neil made such a positive impression.
We're also delighted to hear that you have found your results to be timely, well presented, and easy to understand. Providing clear and informative results is a key part of what we do.
It's great to know that you appreciate the hotel setting as well. We aim to provide a comfortable and welcoming environment for our customers, and we're pleased that this enhances your overall experience.
We’ll be sure to pass on your kind words to Neil, who I’m sure will be delighted to receive them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Good test
Visited Bristol centre. Overall is great and Joji Mathew is very kind and professional
10 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Xingzhong,
We’re delighted to hear that you had such a positive experience.
It’s wonderful to know that Joji was kind, professional, and helped make your appointment a positive one. Providing a friendly, informative, and reassuring experience is incredibly important to us, so we're pleased to hear that this was reflected throughout your assessment.
We’ll be sure to pass on your kind words to Joji, who I’m sure will be delighted to receive them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Bluecrest Health Assessment
I had my Health Assessment appointment with Richard today at Langstone Hotel and it was a very nice and relaxed experience. Richard was very professional, friendly, he took the time to explain the process and listened to any questions I had. I would definitely recommend Bluecrest!
10 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
We’re delighted to hear that you had such a positive experience with Richard.
It’s wonderful to know that Richard’s professional and friendly approach helped make your appointment feel relaxed and comfortable. Taking the time to explain the process clearly and answer any questions is incredibly important to us, so we're pleased to hear that he helped you feel informed and reassured throughout your assessment.
We’ll be sure to pass on your kind words to Richard, who I’m sure will be delighted to receive them. Thank you also for your recommendation. It means a great deal to us.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Very efficient and was seen ahead of…
Very efficient and was seen ahead of time. Eva made my wife and I feel very relaxed and kept us well informed on every test and procedure. Well worth the visit.
10 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Mr Richards,
We’re delighted to hear that you and your wife had such a positive experience during your appointment.
It’s wonderful to know that you were seen ahead of schedule and that Eva helped you both feel relaxed throughout the assessment. Taking the time to explain each test and procedure clearly is incredibly important to us, so we're pleased to hear that Eva kept you well informed every step of the way.
We’ll be sure to pass on your kind words to Eva, who I’m sure will be delighted to receive them. It's also great to hear that you felt the assessment was well worth the visit.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Success Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Friendly reassuring staff
Met Richard when he carried out my health checkup. He explained everything that was going to happen and we decided that as I was a bit nervous with needles, he would take my blood first, so that I could relax more and take in what was being said!
He took my blood which was done quickly to get it out the way!
I was made to feel very relaxed and I've rebooked again for next year.
8 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Wendy,
We’re delighted to hear that Richard made such a positive impression during your appointment.
It’s wonderful to know that they took the time to explain everything clearly and adapted the assessment to help you feel more comfortable. We understand that blood tests can make some people feel nervous, so it's great to hear that Richard listened to your concerns and agreed to take your blood sample first, helping you relax and enjoy the rest of the appointment.
We're also pleased to hear that the blood draw was quick and straightforward and that you felt at ease throughout the assessment.
We’ll be sure to pass on your kind words to Richard, who I’m sure will be delighted to receive them. It's fantastic to hear that you've already rebooked for next year.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Sharon J at Eastbourne Vue Hotel on 6…
Sharon J at Eastbourne Vue Hotel on 6 August 2026: welcoming , friendly, professional and efficient. Made the Health Assessment process a pleasant experience.
6 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Chris,
We’re delighted to hear that Sharon made such a positive impression during your assessment.
It’s wonderful to know that they were welcoming, friendly, professional, and efficient throughout your assessment. Creating a comfortable and reassuring experience for our customers is incredibly important to us, so we're pleased to hear that Sharon helped make the whole process such a pleasant one.
We’ll be sure to pass on your kind words to Sharon, who I’m sure will be delighted to receive them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Sharon at View Hotel
Sharon at View Hotel, Eastbourne today was brilliant. She explained everything very thoroughly and was very patient. I was a slow bleeder which she explained was as I had been a blood donor. This required her trying several times to draw blood but she persevered and went to a butterfly needle instead which solved the problem!! Could not fault her or the whole process which was excellent. I'm 80 tomorrow and would definitely consider doing this again if I had any concerns. Seeing an actual Dr seems to be difficult at times and where possible we need to be doing everything we can to prevent problems. Money well spent thank you.
6 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning Diana,
We’re delighted to hear that you had such a positive experience with Sharon during your appointment at the View Hotel in Eastbourne.
It’s wonderful to know that Sharon took the time to explain everything thoroughly and helped you feel comfortable throughout the assessment. We’re especially pleased to hear that her patience, skill, and determination helped overcome the difficulties with the blood draw. Providing a reassuring and professional experience is incredibly important to us, so it's fantastic to know that Sharon delivered such excellent care.
We're also delighted to hear that you found the overall process so valuable. Helping customers gain a better understanding of their health and identify any potential concerns early is at the heart of what we do, so your comments mean a great deal to us.
We’ll be sure to pass on your kind words to Sharon, who I’m sure will be delighted to receive them.
Finally, may we wish you a very happy 80th birthday for today.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Leanne who did my Wellness checks at…
Leanne who did my Wellness checks at Marriott Hotel, Gateshead was brilliant. Made me feel comfortable from the off. Explained everything clearly, l could ask anything. Someone who is petrified of needles, Leanne was great, made me at ease, took her time and l was absolutely fine. Pleasure meeting Leanne, great service overall from Bluecrest Wellness, thank you.
2 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good Afternoon,
Thank you for your wonderful feedback. We are especially happy to hear that our health assessor helped put you at ease with the blood test. We understand that this can be an anxious experience for many people, so it is great to know that her calm and patient approach made such a difference.
Thank you for your kind comments about both Leanne and Bluecrest. We really appreciate you taking the time to share your experience.
Kind Regards,
Rob
Very efficient and useful health…
Very efficient and useful health assessment. Heidi was very helpful and explained each test thoroughly.
6 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good Afternoon,
Thank you for your kind feedback. We are delighted to hear that you found the health assessment efficient and useful.
We are very happy to hear that Heidi was helpful and took the time to keep you informed throughour the assessment.
Kind Regards,
Rob
All round excellence
Had a comprehensive package of tests with Bluecrest at Cantley Hotel in Wokingham today. Good accessible venue with excellent parking. Procedure carried out by Emma and Heidi. Obviously very professional and extremely pleasant and helpful. Next stage is receipt of report. As a regular will certainly repeat in future on a regular basis and would recommend this service. In the past have used other big name health companies for health checks and found that Bluecrest provides a better and more comprehensive report for less.
5 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good Afternoon,
Thank you for your kind and detailed feedback. We are delighted to hear that you had such a positive experience at the Cantley Hotel, and that you found the venue accessible with excellent parking facilities.
We are very happy to hear that Emma and Heidi provided a professional, friendly and helpful service throughout your assessment. We will be sure to share your comments with them.
Kind Regards,
Rob
Waiting over 4 months for Mammogram!
Still no contact regarding my Mammogram! I have been waiting over 4 months and have chased numerous times. Bluecrest Customer Services also chased the third party provider for me and still nothing. A sum is now being taken from my monthly salary, for a service I have not received and cannot seem to contact anyone that actually cares. AVOID!
5 August 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Kate,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you are still waiting for your mammogram appointment. We completely understand how frustrating and disappointing this must be, particularly after having chased the matter several times and seeing payments continue to be taken for a service you have not yet received.
We can see that our Customer Service Team has also been actively pursuing this with the third-party provider on your behalf, and we sincerely apologise that a resolution has not yet been reached. This is not the experience we want for our customers, and we appreciate the impact this delay has had on your confidence in the service.
Please be assured that we genuinely want to get this resolved for you. We will continue to work with the provider to obtain an update and ensure the matter receives the attention it deserves.
Once again, please accept our sincere apologies for the delay and inconvenience caused.
If you would like to discuss this further, please don't hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
I have used Bluecrest for several years…
I have used Bluecrest for several years and up to last two or three years it had always been good but I have noticed they seem to have grown bigger selling additional produced and the services it has gone down the nick in my opinion.
The consultant who took my tests sold me more tests as always happens, I asked him why they did not sell these to me when I first booked as I asked for all the tests they did, he gave me some excuse for this, looking at the reviews this seems to be a selling technique to sell you more tests and not to hit you with a big amount in the first instance. He gave me three test packs to take home one urine and two bowel I had paid for these tests he explained to for me to expediate matters I should send all the tests back in the same package which I did. Then I was told they had not received two of the tests kits when I told them they must have lost them I was then told they were out of date and they asked me to do redo them which took one 9 days to reach me and the other one 10 days to reach me. Which is pretty appalling when you can get next day delivery on many items from efficient companies these days. Probably a cost saving exercise to send them by Pidgeon post. In the meantime I was told my report was ready and would I like it sent whist I was still waiting for my missing results as time was passing by, I agreed to this I got this report but the results from the missing tests were still outstanding.
I chased these up and eventually managed to speak to a manager. After speaking to 5 of their staff in different phone calls after each of these phone call you could stay on the line and answer a survey related only to that conversation during these conversations the people I spoke to Andy, Jack, Ethan, Cloe after demanding to speak to an manager I spoke to Finn were all fantastic the problem was they did not follow up on what they had agreed to do and if they did it was futile as I have still not got the results from the tests that went missing. Finn did get me to the results but these were in the original report not the results for the missing tests. He also offered me a £65 I did not comment on this I just wanted my results. As these tests had cost me almost £1900.00 the £65 refund was either here nor there I was just sick of dealing with this company the hassle and stress, something a lot of the blood tests advise you to avoid.
One thing I will add here I had once discussed some previous results with my GP and he said words to the affect he does not put much faith in results from these types of tests.
Because one of the test were badly in the in the red I spent another £740 having a US Liver + Elastography scans as was recommended this showed a complete opposite to what the blood test showed, so for the first time I used my optional facility of speaking to the Bluecrest doctor, he wanted to fob me off suggesting I discuss it with me own doctor, I told him I thought this was the point in me speaking to him then he became more receptive but I got very little from the conversation.
I still have not got the results from the two missing tests but I can't take the grief of perusing this anymore with Bluecrest. I have put my Bluecrest order number into the box below so they will know who has posted this review. They can contact me by emails, or WhatsApp as I leave for Panama on early Monday morning. Trust Pilot can give them my details should they wish to contact me. Maybe some competent person from Bluecrest will now send me my missing test results.
Dear Thomas
Thank you for your response which gives me no more faith in Bluecrest whatsoever. My complaint clearly states I can be contacted by emails or WhatsApp, I have had no messages on either so you have not tried very hard to contact me. This neglect deserves the one star removing.
I maybe back in the UK mid October so putting the results in the post is not the ideal solution.
Just more incompetence.
31 July 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Andrew,
Thank you for taking the time to share your experience. We are very sorry for the frustration and inconvenience this situation has caused.
We understand that you have been a Bluecrest customer for several years, which makes it particularly disappointing to hear that you feel your recent experiences have not reflected the standard of service you previously received.
We have attempted to contact you to offer support and discuss your concerns further, but we appreciate from your review that you may currently be travelling. Following your comments, we have spoken with our Results Team, who have confirmed that we do hold the results for the outstanding tests. We are keen to help you review these results and ensure you have the information you require.
To assist with this, we have arranged for a new hard copy of your results to be issued by post, which should be waiting for you upon your return home. We appreciate that this matter has taken longer than expected to resolve and apologise for the confusion and delays you experienced throughout the process.
If you have a spare moment when it is convenient for you, please contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI). We will be more than happy to review the results with you and provide any further assistance you may need.
Once again, please accept our sincere apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
Warm regards,
Thomas
very comfortable and friendly
A very comfortable and friendly, yet efficient and informative appointment with Ruth!
20 July 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
We’re delighted to hear that you had such a positive experience with Ruth during your appointment.
It’s wonderful to know that Ruth was friendly, informative, and helped make the experience feel comfortable throughout. Creating a relaxed environment while providing clear and helpful information is incredibly important to us, so we're pleased to hear that this was reflected in your visit.
We’ll be sure to pass on your kind words to Ruth, who I’m sure will be delighted to receive them.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Feedback on my body MOT
Had my first health MOT at the London Strand branch.
Nnamdi was amazing. He was friendly and calm, putting me at ease immediately. Throughout the process Nnamdi gave clear and concise instructions while leaving enough room for any questions I may have.
An all around brilliant experience due in large part to Nnamdi's expertise. Thank you!
31 July 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon Alex,
We’re delighted to hear that you had such a positive experience during your first Health assessment.
It’s wonderful to know that Nnamdi's friendly and calm approach helped put you at ease from the moment you arrived. Providing clear explanations while ensuring customers feel comfortable asking questions is incredibly important to us, so we're pleased to hear that they struck that balance so well throughout your appointment.
We’ll be sure to pass on your kind words to Nnamdi, who I’m sure will be delighted to receive them. Thank you for taking the time to share your experience.
If you have any further questions or need any additional assistance, please don’t hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
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