I used blue holidays for a family of 10 booking. Easy to find in Antalya Airport and didn't wait long at all. Took us straight to door of hotel in Lara beach and helped us off with our bags. On return... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked a private transfer with Blueholidays and when arrived at the airport NO ONE was there, neither in front of the gate exit or at the desk outside of terminal one. Every single other agenc... See more
Company replied
Tourist trap! For a drive of 1 hour we have a mandatory stop for 15 minutes at a place where they overcharge you for the food you buy - after buying you find out they also put in the wrong amount so y... See more
Company replied
Absoluut worst company. We booked a transfer with our stay/flight with extra luggage. Now we are sitting with the suitcases under our legs and a bag on our legs. Van is way overbooked. Driver drives l... See more
Company details
Written by the company
We meet the travel needs of our domestic and foreign guests with the motto "GO for holiday". We offer guest satisfaction oriented services in Mediterranean and Aegean destinations with wide accommodation contracts in Antalya, Aegean region, self-owned vehicle fleet serving at all airports, tour organizations. We organize holiday and business trips to Balkans and Europe destinations. We sell domestic and international airline tickets in accordance with the agreements we have made with airline companies. We meet calls in many languages 24 hours a day and produce instant solutions to guest problems and demands with the call management infrastructure created with advanced technology. We offer perfect holiday opportunities with our experienced and leading guide staff who love the holiday. Dear business partner, we are working to provide the most appropriate and qualified holiday to your precious guests. Our contact information, which you can reach us 24 hours a day for all your requests, is listed below. For our guests in Turkey and we are pleased to create our mutual cooperation overseas tour. We wish you to have a nice holiday.
Contact info
Muratpaşa, 07160, Antalya, Turkey
- 08507770373
- info@blueholidays.com.tr
- blueholidays.com.tr
2.6
Poor
28 reviews
Replied to 76% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We used a Blue Holidays transfer to and…
We used a Blue Holidays transfer to and from Antalya airport to our hotel in Side recently. The transfer was smooth and excellent - on time, confortable and easy to manage. Communication was great at all times and the team were very responsive. I left a book in the taxi on the return journey and they even managed to get it sent back to me in the UK. Highly recommend!
1 March 2026
Unprompted review
Good experience
I used blue holidays for a family of 10 booking. Easy to find in Antalya Airport and didn't wait long at all. Took us straight to door of hotel in Lara beach and helped us off with our bags. On return, I did try to contact to confirm our booking and whilst the response wasn't speedy they did reply and they turned up on time and got us to the airport with plenty of time to spare. The service from the experience I have had was good and I admit I was wary due to all the negative reviews and did worry my whole family would not be picked up but I had no problems at all.
9 July 2025
Unprompted review
Wonderful customer service
We were coming from AYT to Alanya, to one of the big hotels with a waterpark. The driver was very nice, and we were on time at the place. But the hotel was closed. So I stood outside crying and didn't know what to do! The taxi driver and the company helped us find a new hotel fast that was safe and in the middle of Alanya city.
Without their help, I wouldn't have had a chance to find any place to stay.
Thank you, I have had a wonderful time in Alanya.
14 November 2025
Unprompted review
Worst transfer company ever
Worst transfer company ever. They don't look for you when landing, and hiding themselves at the airport. Nobody knows them and they make suspect calls 5 hours later than expected just to arrange a transport to the hotel - they expected we were waiting for them all those hours? ;-) ????
Addition
Thank you for your reply. Please feel free to continue lying. Don’t hold yourselves back.
As I write, you did not answer the phone. It was not you who called. And you were not at the airport as scheduled. Your so-called car was nowhere to be found at the airport – there were several of us searching all the parking areas. I will not be recommending you to anyone at all.
10 October 2025
Unprompted review
Reply from Blueholidays
Dear Mustafa Taşkıran,
Thank you for your message.
We would like to clearly state that all information shared by our company is based solely on verified operational records. Our call logs, WhatsApp message records, GPS data, and voice recordings objectively reflect the actual course of events.
As previously mentioned, we are sharing with you both the GPS records and the voice recordings in which you stated that you were unable to locate the designated desk. These records are factual and system-generated, leaving no room for misrepresentation or misleading statements.
For this reason, claims suggesting that our company is “continuing to lie” are unfounded and do not reflect the documented facts. All our processes are conducted transparently and in accordance with the information provided to our guests prior to service.
Thank you for your understanding.
Kind regards,
We paid and waited
We paid and waited. There was no car at the time; 30minutes after, we got a taxi. They did not pay back..still waiting. They are liar
26 September 2025
Unprompted review
Reply from Blueholidays
Dear Guest,
Thank you for your feedback. We would like to clarify an important point regarding the refund process.
You may have been incorrectly informed regarding responsibility for the refund. As the local service provider, we do not process refunds directly to guests. Refunds are handled by the company through which the reservation was made, as payment is collected by that company, not by us.
If no refund has been issued to you, this matter needs to be addressed with the booking company directly. Unfortunately, this is not within our control.
Thank you for your understanding.
Awful experience
Got there after my flight, no communication with staff just told me to sit down. This was the same with everyone before and after me, no idea what we are waiting on, there over an hour before another costumer asked how long to which they replied 2 hours. We then all became irritated which seemed to get them moving as I was then told I could go however my driver had been sat next to me the whole time smoking. I was then left in the car for 10 minutes unaware of where he had gone as he didn’t speak English. He then cleaned the inside of the car whilst waiting for his phone to charge. Once we eventually left the airport he got a phone call and next thing I know we are back at the airport picking someone else up. Zero communication about where we were or what was happening he then drove them to their hotel first even though it was further out than mine and I was waiting longer. I finally got to my hotel after 3 hours all for what should have been a 15 minute drive. Even the hotel staff couldn’t believe the treatment I had received. Would avoid at all costs!
25 September 2025
Unprompted review
Worst transport company ever.
Worst transport company ever.
No proper welcoming to the passengers, rude drivers, no one can speak english, drivers sit in the bus and smoke not taking into consideration passengers allergies or astma. Late pick ups without explaining why or apologizing!!!
Don’t ever use this company!
26 September 2025
Unprompted review
Reply from Blueholidays
Dear Caroline K,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your dissatisfaction and regret that your experience did not meet your expectations.
At Blueholidays, passenger welcome, timely transfers, clear communication, and guest comfort are among our top priorities. The behaviors described in your review do not reflect our service standards and are taken very seriously.
Please note that smoking inside vehicles is strictly prohibited, and our drivers are expected to act in a professional and respectful manner at all times. Your feedback will be reviewed in detail by our quality department and shared with the relevant operational teams where necessary.
To allow us to investigate this matter thoroughly, we kindly ask you to contact us via private message with your reservation details. This will help us review the case accurately and provide you with a proper response.
We appreciate your feedback, as it helps us improve our services.
Kind regards,
Absoluut worst company
Absoluut worst company. We booked a transfer with our stay/flight with extra luggage. Now we are sitting with the suitcases under our legs and a bag on our legs. Van is way overbooked. Driver drives like shit and is arrogant. There was extra space (empty seat) but driver was not pleased about that we had also hand luggage so he threw them on our seats. Absoluut worst experience this is inhumane.sitting for more then 2 hours like this
24 September 2025
Unprompted review
Worst experience ever!!!!
Worst experience ever!! They can be on time, yes, but:
- they will take every passenger they can just to be cheap.
- The service is very bad and the bus was over booked. We got our hand suitcases LITERALLY thrown on our laps when the driver needed to make space in the back to fill it up more with the extra luggage of the over booked passengers.
- the driving is poorly, we had 2 different drivers from the airport to our hotel and the other way. Both of them drive dangerously and zigzag over the road. We almost got multiple car accidents(!!!)
We got this transfer booked from the vacation website, so we had no choice unfortunately.. I would not recommend this transfer company!
24 September 2025
Unprompted review
The worst company we have ever been…
The worst company we have ever been served by! don't waste your money with them! they are unserious and they will leave you on the road without explanation!They didn't answer our call when they had to transfer us from the airport to the hotel. They disappeared and I didn't get my money back, leaving me in the middle of the night with two minor children near the airport.
28 May 2025
Unprompted review
Reply from Blueholidays
Dear Natalia,
First of all, we are truly sorry for the negative experience you had. The safety and timely transportation of our guests is always our top priority. None of our vehicles ever stop in unsafe or isolated areas; all of our transfer vehicles are monitored in real-time via GPS throughout the journey. This ensures that both safety and time management are continuously under control.
In addition, we have a 24/7 call center available to provide immediate assistance to all our passengers at any time of the day. You mentioned that you were not able to reach us at the time of your transfer; we are investigating this issue separately as normally our guests can always contact us and receive instant support.
Sometimes delays may occur due to airport congestion, traffic, or communication difficulties. However, in such cases, our team coordinates closely with both the drivers and the operations department to manage the process effectively.
Your complaint is valuable to us. If you could kindly send your reservation details to info@blueholidays.com.tr and we will promptly investigate the matter and get back to you.
Please rest assured that we work diligently to ensure that all our guests start their holidays smoothly, and once again, we are sorry for the inconvenience you experienced.
Best Regards
40% CHANCE OF BAD EXPERIENCE!!!
40% chance you’re going to have a bad experience from this company according to the reviews. I can verify that as our transfer to the airport was 70 minutes late with didn’t give us much time to get through departures at Antalya airport. I felt sorry for a woman in the same transfer bus as us who’s flight departure was an hour earlier then ours and was in total panic mode.
Not a good way to finish your holiday.
Got a message from the company saying the minibus was 15 minutes late with. After 50 minutes late I called them. They said due to traffic it will be there. 20 minutes later I was on the verge of calling a taxi when it showed up. Excuses were bad traffic. In Antalya there is always traffic which should be allowed for. I’ve read some of the answers to the bad comments and the say it unusual. 40% bad experiences is not unusual it’s usual!
23 August 2025
Unprompted review
Reply from Blueholidays
Dear Anthony,
Thank you for taking the time to share your feedback. We are truly sorry for the delay you experienced on your return transfer. We have carefully reviewed our records regarding this service and can confirm that the vehicle was indeed delayed due to an unexpected traffic accident on the route. While we always plan our transfers by allowing extra time for the usual traffic in Antalya, unfortunately, extraordinary incidents such as sudden accidents or road closures can still cause longer delays that are beyond our control.
We fully understand the stress this caused you and the other guests travelling on the same service. Please be assured that our priority is always to ensure that our passengers are transported safely and arrive at the airport without unnecessary risk.
We also regret to see that negative experiences are sometimes highlighted more than the many successful and timely transfers we carry out every day. This does not lessen your experience, but it is important for us to stress that the vast majority of our guests complete their transfers smoothly and on time.
Your feedback has been taken seriously and we will continue to improve our planning and communication in such situations. We are sorry that your holiday ended in this way, and we hope to have the chance to provide you with a smoother service in the future.
Best Regards,
WORST EXPERIENCE EVER
We booked a private transfer with Blueholidays and when arrived at the airport NO ONE was there, neither in front of the gate exit or at the desk outside of terminal one.
Every single other agency was there ready to help and assist like it must be for a private service!!!
We called many times for help, but a girl always answered saying that she didn’t know anything…
We were abandoned in the middle of the night after 10 hours of traveling in an unknown airport for us.
After more than ONE HOUR the driver arrived.
DO NOT book a transfer with Blue Holidays.
20 August 2025
Unprompted review
Reply from Blueholidays
Dear Fabio Cerati,
First of all, we would like to express our sincere apologies for the experience you had. The safety and comfort of our passengers is always our top priority.
In cases where you are unable to locate us at the airport, the desk number and emergency contact details that every guest should have are provided to you according to the instructions on your voucher. Please follow the instructions on the voucher. If this information was not provided to you by your travel agency, we recommend contacting your agency to report your complaint.
We handle and assist an average of 3,000 passengers daily, 24/7. Even with this volume, our vehicles and operational information are constantly monitored through our systems, computers, and GPS records. Therefore, it is not possible for a vehicle to be absent or for our staff to be unable to access the necessary information. We are concerned that our team member responded with “I don’t know” and this will be thoroughly investigated.
After reviewing our records, we can confirm that the vehicle was ready and waiting at the airport at the time of your flight’s arrival. Additionally, we have verified that your return transfer was completed without any issues.
Ensuring that our valued passengers are transferred safely and on time is always our priority. We sincerely apologize again for the inconvenience you experienced and hope to provide you with an even smoother and more comfortable service in the future.
Best Regards
Never again!
Never again! When we got to Antalya, it was ok. The driver was friendly and on time but the ride back was pure hell! Although the loud music and the stop at the overpriced restaurant was unnecessary, especially in the middle of the night... First off, the driver was late by 40 minutes which almost caused us to miss our flight. The thing that bothered us even more was the lack of communication and the nonchalance about their tardiness... Even the pick up time they initially gave us was already borderline as traffic has to be taken into consideration. He was very grumpy and had a poor driving style. Our breakfast was almost splattered all over the windshield. Either way never again! And mind you this was a private transfer...
9 August 2025
Unprompted review
Reply from Blueholidays
Dear Hanina,
First of all, thank you for sharing your experience with us. We are glad that you were satisfied with the arrival transfer. However, we sincerely apologize for the delay and other issues you encountered on your return trip.
Please know that this was an unusual situation, and our standards are the same for the return transfer as they are for the arrival — with the utmost care and attention. Your comfort and time are very important to us. We are truly sorry for the inconvenience caused by the delay and the lack of communication.
We have carefully reviewed your comments and are taking necessary measures to prevent such issues from happening again. We hope to have the opportunity to provide you with a much better experience in the future.
Thank you for your understanding, and we wish you safe and pleasant journeys.
Kind regards,
Tourist trap
Tourist trap! For a drive of 1 hour we have a mandatory stop for 15 minutes at a place where they overcharge you for the food you buy - after buying you find out they also put in the wrong amount so you pay double- luckily on the way back we did not fall for it but did stand for 15 in the heat with the doors open and no airco
30 July 2025
Unprompted review
Reply from Blueholidays
Thank you for sharing your feedback. We regret to learn about the dissatisfaction you experienced due to the stop made during your transfer.
Please note that the rest stop in question is a regular, official, monitored facility used by many transfer companies and operates 24/7. Especially on long journeys exceeding 100 km, short breaks are a common operational practice to allow passengers to attend to their basic needs. Your comfort and driving safety remain our top priorities.
The pricing at this facility is not directly related to our company and is the responsibility of the local operator. Purchases are entirely at the discretion of the passengers. However, we understand that pricing concerns or any payment discrepancies can be unpleasant experiences for our guests. Therefore, your comments will be forwarded to the relevant subcontractor for careful review.
Furthermore, we have taken note of your remarks about the lack of air conditioning during the return trip and the discomfort caused by waiting with the doors open in the heat. All our vehicles are expected to provide a comfortable environment, and this issue will be addressed accordingly.
Our drivers are not only responsible for transportation but are also specially trained to prioritize the safety and comfort of our guests. Guest satisfaction and safety are always our top priorities.
Thank you again for your feedback. If you could kindly share your travel date or other details with us at info@blueholidays.com.tr, we would be happy to investigate the matter further. We sincerely hope to have the opportunity to welcome you again in the future with a service that fully meets your expectations.
Kind Regards,
Transfer Experience
Transfer Experience – Be Warned!
We had a very disappointing and uncomfortable transfer from the airport to our hotel. First of all, we had to wait over 2 hours at the airport before the bus even left – with no clear communication or explanation.
Once on the bus, the atmosphere was chaotic: the driver blasted loud music with flashing lights, which made the journey confusing and overwhelming after a long flight. It didn’t feel safe or relaxing at all.
The worst part was the unexpected stop at a remote gas station, where we had to stay for nearly an hour. The men working there were intimidating and made us feel very uncomfortable. It was not a place you’d want to be stuck as a tourist, especially late at night.
Overall, this transfer felt unsafe and poorly organized. I would strongly recommend choosing a private transfer if you want to avoid this kind of experience. Definitely not the start to our holiday we were hoping for.
15 July 2025
Unprompted review
Reply from Blueholidays
Dear Leonie Klerkst,
Thank you for taking the time to share your feedback. We are sorry to hear about the dissatisfaction you experienced at the beginning of your holiday. We'd also like to take this opportunity to clarify a few points regarding your transfer.
Our transfer operations are managed in a structured and active manner. While short waiting times can occasionally occur in shared shuttle services due to operational reasons, the maximum wait time typically does not exceed 1 hour. A delay of up to 2 hours, as mentioned in your comment, is highly unusual and is therefore currently being thoroughly investigated.
As for the stop made during the journey, the facility in question is a well-established, monitored, 24/7 operational rest area frequently used by transfer vehicles. Over the course of the year, more than 100,000 travelers pass through this location. Such stops are generally made to meet the needs or requests of other passengers onboard.
Additionally, our drivers are not only responsible for transportation but are also specifically trained to prioritize the safety and comfort of our guests. Our entire team is committed to ensuring guest satisfaction and security at all times.
If you could kindly share more details regarding your journey (such as travel date, time, and booking reference) via info@blueholidays.com.tr, we would be happy to conduct a more detailed review and take the necessary steps, including a formal investigation if needed.
Our goal is always to provide a safe, organized, and expectation-oriented service. We believe that this was an exceptional case and hope to have the opportunity to welcome you again in the future with a service that fully meets your expectations.
Kind regards,
Not what we were expecting.
Booked a private transfer from Antalya airport to Alanya. Knowing that it’s usually two hours we opted for a private premium minibus which we booked through Holiday Extras.
Our transfer from airport to hotel was great, the driver was ready and waiting, he was happy to help with luggage and the vehicle was really comfortable and clean.
However the same cannot be said for our return transfer. We were waiting in reception 15 mins before the pick up time as requested but the driver never showed up. Eventually blue holidays contacted me saying the driver was outside, but it turns out that he’d gone to the wrong hotel. I’m not sure how we can be dropped off at the right hotel but then picked up from the wrong one, but mistakes do happen. When the driver eventually turned up he was really angry and very unprofessional about the mistake, he made us feel really uncomfortable and he was clearly angry throughout the whole journey, he had bad road rage and was shouting at everybody! The vehicle also left a lot to be desired, it was certainly not the premium option we’d booked and was incomparable to the vehicle we’d had on the way to the hotel the week before. I’ve contacted to company via WhatsApp but had no response.
Overall disappointed and will likely avoid in future.
14 May 2025
Unprompted review
Used you transfer in December 2024 and…
Used you transfer in December 2024 and found you very reliable and very clean comfortable transport
29 December 2024
Unprompted review
Airport Transfers as it should be!!
All email instructions were very clear, no issues getting to the correct desk. Driver was excellent, very courteous and drove very smoothly. We were very happy with the service provided!! 5 Stars!!
8 February 2025
Unprompted review
The waiting time when we landed for…
The waiting time when we landed for shuttle to take us to our hotel is about 4 hours which is not good at all, the driver was just smoking while driving and we are healing the smoke,
Our return pickup driver came on time,was very nice. Polite and friendly that was reason I gave 3 stars
The shuttle is there we are told to sit inside the shuttle and wait for the plane that still on the sky to arrive because they have to take us together for 4 hours.
15 January 2025
Unprompted review
Reply from Blueholidays
Dear Guest,
First and foremost, thank you for your valuable feedback. Guest reviews are of great importance to us in improving the quality of our services.
The waiting times for our shuttle services are determined based on traffic and operational planning, and according to our GPS records, they were conducted in line with standard procedures. However, we are truly sorry for the negative experience you encountered during this process.
Additionally, the fact that our driver smoked is absolutely unacceptable. As per our quality management policies, smoking is strictly prohibited not only inside the vehicle but even nearby it. In full compliance with Turkish regulations, smoking inside vehicles is strictly forbidden. Necessary investigations have been initiated.
We are pleased to hear about your positive experience with the driver on your return transfer, and we will be sharing this with our team. Please rest assured that we will continue striving to enhance your satisfaction.
Thank you again for your understanding and feedback. We would be delighted to welcome you again in the future.
Kind regards,
BlueHolidays Quality Department
They were amazing with contacting us…
They were amazing with contacting us and even when we was delayed in the UK by Hours. They where prompt and the vehicles where comfy lovely and clean. The drivers where very helpful with our bags. I would use them every time we go to Antalya/Alanya
28 December 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.