Blue Horizon Blood Tests Reviews 

390
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Customers frequently praise the surprisingly fast delivery of test results and the highly efficient, professional home nurse visits that make the entire process smooth. People also find the testing kits very easy to use at home and genuinely appreciate the clear, helpful doctor comments provided with the final results. However, some customers also noted frustrating delays in receiving their test results or experienced missing components from their requested blood test panels. A few reviewers expressed disappointment when specific tests were incomplete, communication fell short, or they had trouble getting timely updates.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a high level of disagreement. While many... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the rapid... See more

User experience

People report ambiguous experiences with user experience, reflecting a split among consumers. Many customers... See more

Product

Users describe ambiguous interactions with product, noting both helpful aspects and significant limitations.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that home visit nurses are efficient, lovely,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

2 stars for results. I compared with the Genova results, which were more detailed, plotted in graph form and had additional suggested actions. 5 stars for speed. The whole process was very quick... See more

Rated 4 out of 5 stars

Overall a good experience had with this company. The whole process of booking in a date to get my bloods taken and receiving my results took a little longer than anticipated but got there in the end.... See more

Rated 5 out of 5 stars

2nd time using Blue Horizon. So easy to select & order tests. The instructions for finger testing is extremely clear & helpful so no problem in doing it. The results were back within 2 days. The added... See more

Rated 5 out of 5 stars

As usual a great service. I made a mistake when ordering the blood draw and it was quickly and efficiently sorted out. The results were extremely fast too, always a bonus! I'd recommend Blue Horizo... See more


Company details

  1. #25 of 26 best companies in Blood testing service

Written by the company

Since 2009, our website has offered individuals the convenience of ordering home blood test kits online for health screenings, thyroid function assessments, and various other health conditions. Dr. Graham Johnson, our Medical Director, leads our small, friendly team. We are dedicated to providing you, the patient, with timely private pathology blood test results at home. We take pride in understanding your needs and helping you select the appropriate tests. Just follow the provided instructions, and let Team Blue take care of all your home blood testing requirements.


Contact info

4.2

Great

TrustScore 4 out of 5

390 reviews

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4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(390)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service nurse was brilliant and…

Great service nurse was brilliant and quick turnaround.

23 November 2024
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

Thank you so much for letting us know Matt, we really appreciate you taking the time to let us know!

Rated 4 out of 5 stars

After a small issue with delivery of…

After a small issue with delivery of the test kits via Royal Mail, the receipt, analysis and production of the report was excellent. I proposed that the days of the week that samples can still be returned to the lab, be made clear in correspondence and online.

13 November 2024
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

Hi Ma, Thank you for letting us know this, we had a problem in the data it seems, but we have since updated this situation, all thanks to you. ; )

Rated 5 out of 5 stars

Love this website

Love this website. The service is brilliant and results come back so quick. They explain your results to you as well. I will always use this company in future. Thank you x

17 October 2024
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

We are so happy you have taken the time to let us know this Stella! thank you so much for your five star review!!

Rated 5 out of 5 stars

Test is very straightforward and I…

Test is very straightforward and I received the results promptly.

21 November 2024
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

Thank you Donna, we are so pleased that you feel we are giving good service!

Rated 5 out of 5 stars

Blue Horizon is a hidden gem.

Blue Horizon is absolutely awesome, fast and accurate. I was recommended by my brother who did finger brick blood test.

11 September 2024
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

That's great of you to say Salah, we really appreciate you letting us know your feedback!

Rated 5 out of 5 stars

Fast and efficient as usual

Fast and efficient as usual. I have used this company for years and they are excellent.

19 November 2024
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Reply from Blue Horizon Blood Tests

That is fantastic news, thank you so much for your 5 star review!

Rated 4 out of 5 stars

the only negative feedback I would give…

the only negative feedback I would give is why when you opt out (when a patient required urgent results) do you penalise by cancelling your doctors report. Surely you should keep that in because you would have supplied it anyway.
It does not make sense please explain????

15 November 2024
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Reply from Blue Horizon Blood Tests

Thank you Courtney for your feedback. The Doctors report adds an approx. two days extra on the results to complete so if you require the results urgently and cannot wait those extra two days you are given the option to bypass to receive your results quicker.
Hope that makes sense but please feel free to email me if I can help further rebecca@bluehorizonmedicals.co.uk

Rated 5 out of 5 stars

Great customer service

Both test kit and results sent very fast. CS answered my query even outside of their usual working hours.

14 November 2024
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Reply from Blue Horizon Blood Tests

Great to hear that your queries were answered out of hours and that you are happy, thank you for your 5 star review!

Rated 5 out of 5 stars
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

Thank you so much for your 5 star review, so sorry that you feel some of our profiles are a tad expensive, we do always keep track of our prices and adjust accordingly, but thank you for taking the time to give us feedback, means a lot!

Rated 5 out of 5 stars

Quick turnaround from start to finish

Quick turnaround from start to finish - ordering of blood test package, bloods taken, emailed results sent through with detailed doctor’s comments. Very impressed with the service throughout.

12 November 2024
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

That's great to know, thank you so much for your 5 star review!

Rated 5 out of 5 stars

Swift, Professional Service

Convenient, professional service with excellent communications, clear presentation of results and really helpful medical commentary and advice.

1 November 2024
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

We are so pleased you have experienced such good service and really appreciate taking the time to let us know. Thank you for the five star review!

Rated 1 out of 5 stars

I had a home kit and sent my bloods off…

I had a home kit and sent my bloods off last Thursday and I've heard nothing back, I've emailed in and thet said that couldn't find my order or account when I can clearly see my account. All I want to know is when will I receive my results or do I need to get a refund.

31 October 2024
Unprompted review
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

Dear Tracey, we are so sorry that you have had difficulties and apologies that you were told that we could not find your account.
I will be personally looking into this situation for you and will get back to you after the weekend.
Meanwhile my email address is rebecca@bluehorizonmedicals.co.uk

Rated 5 out of 5 stars

Very fast

Very fast, thanks so much!

8 November 2024
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Reply from Blue Horizon Blood Tests

You are more than welcome, thank you for the five star review Tara!

Rated 5 out of 5 stars

Great experience.

Great experience.

Easy to use and fast results. Highly recommend.

6 November 2024
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

Thank you so much for recommending us Jasmin!

Rated 5 out of 5 stars

Straight forward process and recommend Nurse home visit option

It was easy to buy the test and for nurse to take blood specimen. Test arrived safely and in one piece next day. Nurse called me within 2 days to book appointment. Nurse did everything for me, explained the process and posted test back to Blue Horizon. Definitely worth the extra cost of the Nurse home visit.

28 October 2024
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Reply from Blue Horizon Blood Tests

Thank you Joanne for taking the time to email us with your great feedback!
The nurse visits are so convenient and we are so pleased you see the value.
We also have Circle health hospitals and Superdrugs to visit for phlebotomy.
Thanks again.

Rated 5 out of 5 stars

Easy to use website/rapid service

Easy to use website, rapid response, postage and results. Easy instructions to follow.

18 October 2024
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Reply from Blue Horizon Blood Tests

Hi Helen, we are so pleased that our service has been positive for you!

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