We couldn’t be happier with the service! The delivery was smooth and right on time, but what really stood out was the extra mile Patrick went to train us on how to use the ice cream machine. He explai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took just five days from my initial enquiry about a Blue Ice machine to having it delivered and installed. Brendan was incredibly proactive and a pleasure to work with — he made the entire proce... See more
Company replied
I wrote a review of Blue Ice Machines on June 12th 2025, I have to say I’m sorry I allowed my frustration with a product to colour my review of the company. Immediately the company contacted me to dis... See more
Company replied
Reached out to a few companies to supply our equipment and Blue Ice came out on top in terms of product knowledge and aftercare they can offer. Top people to deal with and looking forward to them su... See more
Company replied
Company details
Written by the company
Blue Ice Machines Ltd, an industry leader within the hospitality sector within UK & Ireland. Blue Ice Machines Ltd offers a range of foodservice equipment, including soft serve machines, suitable for ice cream, milkshakes and sorbets as well as slush, frozen cocktail and a range of fully automatic bean to cup coffee machines. Blue Ice Machines also offer all the consumables suitable for the equipment range it offers. With a record of an excellent customer service. the company emphasizes a high standard of after sales support.
Contact info
Unit G, EN9 1AE, Waltham Abbey, United Kingdom
- 07534402115
- info@blueicecreammachine.co.uk
- blueicecreammachine.co.uk
4.5
Excellent
78 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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People also looked at
Liam was so helpful and went way and…
Liam was so helpful and went way and beyond to help me with my questions and problems
9 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thanks for your feedback Gary, so pleased to hear about the support you received from Liam, we appreciate your business! 🙂
I had to machines from them the…
I had to machines from them the gentleman named Kalman been really helpful the machines hadn't had any problems since I purchased 3 month ago so I'm a happy customer
8 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thanks for your positive feedback! Great to hear that Kalman supported you and glad that you are happy. We are very committed to continuously looking after you. Thank you for your business 🙏
Blueice milkshake
we got a milkshake machine from blueicecream .it machine was making good profit and also customers like a milkshake very much its price was cheap and taste was good .we strongly recommand blueicecream.
9 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thanks so much for your fabulous feedback! We are excited to work with you and to continue looking after your business needs.
We got a milkshake machine from Blue…
We got a milkshake machine from Blue ice . I would recommend to a people who is looking for a machine. And the machine is also very easy to clean and maintain.Happy Business!
9 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thanks for your feedback Akash! We appreciate your business and look forward to contue to support your needs in every way possible!
Very helpful and friendly
Very helpful and friendly. The fact that you can contact via whatsapp is the best!
3 June 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Hello Endrit, thanks so much for your positive feedback! We love hearing from you and supporting your business needs.
A pleasure to work with
The service was top rate. Blue Ice go above and beyond to satisfy their customers with top quality machinery
9 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thanks for your feedback, it's a pleasure looking after your business, which we appreciate very much! We look forward to continuing supporting your needs in the future!
Delicious Flavors & Outstanding Service!
We recently purchased Bull Ice milkshake flavors—strawberry, biscuits, and chocolate—for our shops, and they have been a hit, especially on hot days! Our customers are loving the taste; all three flavors are delicious and refreshing.
On top of that, Bull Ice provided excellent service. The packages were safely delivered, and everything arrived in perfect condition. We’re very pleased with our purchase and look forward to continuing our partnership with Bull Ice. Highly recommended!
9 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Garforth, thank you so much for your amazing feedback. We are delighted to hear that the milkshakes are a hit!! We are excited to work with you and look forward to continue looking after you in the future :-)
Our slushies are one of our most…
Our slushies are one of our most popular drinks on the menu. Blue Ice Cream machines have tons of flavours to choose from, and ordering online is super quick and easy with delivery within 1 or 2 days. The machines are easy to use and drinks are frozen within 20 minutes.
1 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your positive feedback, delighted to hear that slush is so popular, we appreciate your business and look forward to sharing more positive experiences moving forward :-)
New MachineWe recently have taken a Blue Ice ice…
We recently have taken a Blue Ice ice cream machine, and although have experienced teething problem, the support shown by Liam Kelly has been fantastic, always being available.
9 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thanks for your feedback, so glad to hear how Liam supported you! We are committed to continuously assisting you in every way possible.
Reply from Blue Ice Machines Ltd
Val, Thank you very much for your positive feedback we appreciate it very much, we look forward to a continued successful relationship!
Reply from Blue Ice Machines Ltd
Piotr, thank you very much for sharing your feedback and look forward to servicing you in the future :-) we appreciate your business
We are using Blue Ice Machines in almost 25 stores
We are using Blue Ice Machines in nearly 25 of our stores, and we are extremely satisfied with their service. For ordering the machines, we contacted Rebecca Tesler, who was friendly and helpful.
We 100% recommend Blue Ice machines and will continue to order more for our upcoming stores.
15 June 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Ashok, thank you so much for your positive feedback, we are very committed to ensure you will receive the best service at all times. We appreciate your business :-)
Reply from Blue Ice Machines Ltd
Thank you for taking the time to share your feedback, we appreciate it very much! We look forward to continue looking after your requirements in the future :-)
Blue Ice are great to work with.
I have used Blue Ice on a few occasions and have had no issues whatsoever. Equipment and service have been spot on.
Will continue to use them as we grow. They are a family ran business and Taylor is always at hand with any issues.
8 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Sid, Thank you very much for your review. We appreciate your positive feedback and your business, :-)
Have installed their machines in 3…
Have installed their machines in 3 stores and only had positive results in all of them.
Prompt service and excellent support from them.
8 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for taking the time to review our company, your business and feedback is very appreciated! Thank you!
Great Experience
Great Experience, Quick Delivery, Slush machine was as advertised would highly recommend
8 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Hello, Thank you for taking the time to write this review. We appreciate your business.
I bought a T29 refurb whippy machine…
I bought a T29 refurb whippy machine 2023 it didnt work right ,enginneers been ,seemed to work better but still not right now. the people in sales office didnt care once they had money. crap service . the engineer who came was a good bloke he was a contractor but the rest of the firm are rubbish
9 July 2023
Unprompted review
Reply from Blue Ice Machines Ltd
If you have an issue with your machine and require any support please get in touch with our team so that we can help is further. We are here to assist you and ensure you are happy with our products and services.
Absolutely appalling service 10days…
Absolutely appalling service 10days trying to push for an engineer to visit the told the cost would be £700. Appalling do not purchase your machine from this company they couldn’t care less when the machine is out of warranty.
1 July 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Dear Customer, thanks for your feedback, please contact our support team if you require any support as our team have tried calling you to support you with no success in reaching you. We try to resolve issues quickly and efficiently. Please contact us if you require further support.
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