We stayed at the 4 bedroom house in Farnwarth, we were a large group and the place was perfect for us. Plenty of space, clean, nicely decorated and very comfortable. Location was great for exploring s... See more
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Lovely stay in Tide Cottage, Southsea. Blue Puffin were great. We had booked another cottage with them, but there was a maintenance issue before our trip so they offered Tide Cottage instead. They... See more
Company replied
I cannot thank the team at Blue Puffin enough for their incredible kindness. Due to a family bereavement, I had to reschedule my stay at the very last minute. Despite the short notice, they were remar... See more
Company replied
The house was beautifully decorated and presented. It has so much space and ideal for larger families. The garden is a lovely size too. The location is good for local shops and also access to Souhsea... See more
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Company details
- Serviced Accommodation
- also in
- Apartment Letting Agency
- Furnished Apartment Building
- Holiday accommodation service
- Lodging
Written by the company
Luxury Short & Long Stay Serviced Accommodation provider in Hampshire and the Cotswolds. Providing high end quality fully furnished properties, fully equipped and beautiful interiors. Perfect for business trips, corporate and relocation. All our properties are in convenient and great locations and are pet friendly.
Contact info
Norcote Farmhouse, GL7 5RH, Gloucestershire, United Kingdom
- +44 1242 420010
- info@bluepuffinstays.co.uk
- bluepuffinstays.co.uk
4.6
Excellent
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Superb 2 bedroom pet friendly house in…
Superb 2 bedroom pet friendly house in idyllic town of titchfield super clean great hosts all local amenities within walking distance historic church very welcoming and great walks to the beach with our dog cannot fault the hosts or the property we stayed at total of 79 days and to our suprise cleaners came every 2 weeks leaving the house refreshed everytime
25 June 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you so much for your kind and thoughtful review, Tony! We're absolutely delighted to hear that you enjoyed your extended stay at Haven Cottage and that the home provided a clean, comfortable base for you especially for your lovely dog! It means a lot to us that you appreciated the location, local amenities, and the beautiful walks nearby.
We're especially glad the fortnightly cleaning helped keep everything feeling fresh during your stay. We always aim to make long stays feel just as comfortable as the first day. It was a pleasure to host you, and we truly hope to welcome you back again in the future! - Zee from Blue Puffin Stays Team
The house was well equipped with…
The house was well equipped with everything we needed for a great stay
With large bedrooms and lots of extra rooms to lounge in so your not on top of each other would definitely stay again if I was in the area many thanks mark 👍
16 June 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you so much for your lovely review, Mark! We're so pleased to hear that the house had everything you needed and that you enjoyed the spacious layout — it's great to know it gave everyone room to relax and feel at home. We’d be absolutely delighted to welcome you back if you're ever in the area again. Thanks once again for staying with us! - Zee from Blue Puffin Stays Team
Absolutely stunning house
Absolutely stunning house, in a fantastic location. A well equipped house with everything you need for a relaxing stay.
We would definitely stay again.
22 June 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you so much, Claire – we’re really glad to hear you had such a relaxing and enjoyable stay! It means a lot that you found the house well equipped and the location ideal. We’d be absolutely delighted to welcome you back anytime. Just let us know when you're ready for your next visit!-Lee from Blue Puffin Stays Team
Lovely accommodation. Very clean
Lovely accommodation. Super clean. One issue was dealt with promptly and politely and very reassuringly. Questions were answered quickly. The bed was super comfortable and the fan on the bedrooms was a bonus and necessity, as the heat was intense. Very comfortable stay with all facilities you'd need. Except a corkscrew. There was no corkscrew. 😂.
18 June 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you so much, Kirsti, for your lovely words and for taking the time to share your experience. We’re really pleased to hear you had such a comfortable stay and that the fan helped with the heat—it’s definitely been a warm one lately! It’s also great to know our team was able to assist you promptly and put you at ease. And thank you for the heads-up about the corkscrew—we’ll make sure that’s added for future guests (no one should have to battle a wine bottle on holiday! 😊). We’d be delighted to welcome you back anytime.-Lee from Blue Puffin Stays Team
Overall fantastic experience
Really modern and clean. Fantastic area. The blue puffin staff are always very responsive and helpful which is great.
3 June 2025
Unprompted review
Reply from Blue Puffin Stays
We are delighted to know that you had a wonderful stay with us, Ali! Your satisfaction is our ultimate reward, and we're grateful for your kind words. We are glad to hear that the communication went smoothly throughout your stay. It's something that we always strive for our guests. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience. - Zee from Blue Puffin Stays Team
Highly recommend
We stayed at the Stunning Design 3-Bedroom Townhouse Retreat in Southsea. Everything was perfect, communication great, the house was beautifully decorated, very clean and extremely comfortable, it was perfect for visiting our family who lived 3 streets away. Had such a lovely time and will be returning soon.
14 June 2025
Unprompted review
Reply from Blue Puffin Stays
We are delighted to know that you had a wonderful stay with us, Jill! Your satisfaction is our ultimate reward, and we're grateful for your kind words. We are glad to hear that the communication went smoothly throughout your stay. It's something that we always strive for our guests. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience. - Zee from Blue Puffin Stays Team
Stay in Gloucester for 8
A group of us stayed at one of the Gloucester properties ran by Blue Puffin.
The property was well-maintained and very clean. Communication was very good throughout our stay, and any instructions received were easy to follow.
Thank you.
6 June 2025
Unprompted review
Reply from Blue Puffin Stays
We are delighted to know that you had a wonderful stay with us, Matt! Your satisfaction is our ultimate reward, and we're grateful for your kind words. We are glad to hear that the communication went smoothly throughout your stay. It's something that we always strive for our guests. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience. - Zee from Blue Puffin Stays Team
Lovely stay in Southampton
We had a great stay at the Blue Puffin Apartment in Southampton. The location was excellent and the apartment was well-equipped with everything we needed to feel comfortable. The Blue Puffin team provided clear instructions and were professional and responsive throughout. Although the check-in and check-out were fully self-service, everything went smoothly and hassle-free.
I’m only giving four stars because the oven was quite dirty, which made it difficult to use — I had hoped to bake some nuggets for the kids but ended up skipping it. That said, it was a minor issue that didn’t affect the overall comfort of our stay. Would definitely recommend and stay again!
24 May 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you so much for your kind and thoughtful review, Magda. We're really pleased to hear that you had a great stay, enjoyed the location, and felt comfortable in the apartment. It’s also lovely to know that our instructions and communication helped make your check-in and stay smooth and hassle-free.
We appreciate your feedback regarding the oven, and we’re genuinely sorry to hear it wasn’t up to your expectations. We’d like to clarify that this concern wasn’t raised during your stay. After reviewing both the pre-arrival and post-departure checks from our cleaning team, there were no signs of the oven being dirty, and no previous guests had reported any issues. That said, we completely understand that cleanliness expectations can vary, and if it didn’t meet yours, we do wish you had let us know at the time.
As we mentioned in our message following your first night, we always encourage guests to let us know immediately if anything needs attention, whether it’s a cleaning concern or a maintenance issue. We're always happy to assist and would have sent someone over promptly to address it for you, so you could fully enjoy your stay without the inconvenience.
We kindly asked that any concerns be sent to us directly, ideally with a photo or short video via WhatsApp. This really helps us better understand the situation and respond quickly. As we didn’t hear from you during your stay, we assumed everything was great.
Thank you again for your recommendation, we truly appreciate it and would be delighted to welcome you back again.
A great service from start to finish
A great service from start to finish, clear and concise instructions from their team. The Airbnb we stayed in was lovely and would definitely recommend staying in a property through the Blue Puffin Team!
23 May 2025
Unprompted review
Reply from Blue Puffin Stays
We are overjoyed that you had a wonderful time during your stay Dean! Your glowing review is a testament to the hard work and dedication of our team. Thank you for choosing us, and we look forward to hosting you again for another exceptional experience. -Lee from Blue Puffin Stays Team
Absolutely amazing stay love to stay…
Absolutely amazing stay love to stay again
5 May 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind compliments! We are delighted to have been a part of your enjoyable stay. Your satisfaction is our top priority, and we're grateful for your recognition. We can't wait to welcome you back for another wonderful experience.-Lee from Blue Puffin Stays Team
Great stay in a lovely cottage
Great stay in a lovely cottage, with everything you need, in a fantastic location. Close to great restaurants and the beach but very quiet too. Hosts very attentive and helpful. Would stay again!
9 May 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your glowing review Annie! We are thrilled to hear that you enjoyed every aspect of your stay. Our team takes great pride in providing exceptional service, and your feedback is deeply appreciated. We look forward to hosting you again soon.-Lee from Blue Puffin Stays Team
Tide cottage Southsea
Great accommodation in the centre of Southsea, once arrived we just walked everywhere, spacious downstairs and plenty of room for us all
3 May 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind compliments, Stuart! We are delighted to have been a part of your enjoyable stay. Your satisfaction is our top priority, and we're grateful for your recognition. We can't wait to welcome you back for another wonderful experience.-Lee from Blue Puffin Stays Team
Such a great stay
Such a great stay! The place was clean and everything was just as described. The host was really kind and quick to respond whenever I had a question. It honestly felt like a home away from home. I’d definitely stay here again—thank you so much!
1 May 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind compliments Shan! We are delighted to have been a part of your enjoyable stay. Your satisfaction is our top priority, and we're grateful for your recognition. We can't wait to welcome you back for another wonderful experience.-Lee from Blue Puffin Stays Team
Very nice place
Very nice place! Clean, cozy, and relaxing. The atmosphere is perfect. Highly recommended for anyone looking to unwind and enjoy a peaceful stay.
28 April 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your lovely feedback Kathrina! We're thrilled to know that you enjoyed your stay and the services we provided. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon!-Lee from Blue Puffin Stays Team
No compassion
Had booked a weekend away with friends, sadly had an immediate family bereavement on the first day of the stay so was unable to attend.
Blue Puffin have said they will not process any refund.
Very disappointing during a very sad time.
Would've thought better of a business like this.
Would not recommend.
Addition after Blue Puffin reply:
I have spoken with booking.com, they have said it is your responsibility/decision as the property manager.
30 April 2025
Unprompted review
Reply from Blue Puffin Stays
Hi Emma, firstly, please allow us to extend again our heartfelt condolences to you and your family during this incredibly difficult time. We truly sympathise with your situation and are very sorry to hear about your loss.
However, we would like to clarify that your booking was made through Booking.com, and as such, it falls under their cancellation and refund policies. As a property management company, we are required to follow the terms set out by the platform through which the reservation was made.
While we completely understand how disappointing this experience has been for you, we do feel it is somewhat unfair for us to receive a 1-star public review based on a situation that was out of our control and governed by third-party booking terms.
We always aim to approach sensitive matters with empathy and professionalism, and we hope you understand that this was not a reflection of our willingness to help, but rather the limitations of the booking system used.
Again, we are truly sorry for your loss and send our warmest wishes to you and your loved ones during this time.
Disappointing experience
The air b&b looked amazing in the pictures but it wasn’t cleaned properly. The bedding was dusty I wasn’t able to sleep all night. Overall the service wasn’t the best a few things went wrong including the wrong code for the key box which wasted a lot of time. It was very disappointing as I expected a lot more especially with the cleanliness of the place.
26 April 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. We completely understand how disappointing it can be when a stay is not as you had hoped.
However, we would like to clarify that during your stay, we reached out to ask how your first night went and did not receive any response, we assumed everything's well, we had no way of knowing there was a problem, and therefore no opportunity to assist or rectify anything for you whilst you were still staying at the property. When there were issues raised this morning before checking out, we also kindly requested photos or proof regarding the issues you mentioned today but unfortunately, nothing was provided.
As outlined in our communication, we always encourage guests to reach out immediately if they notice anything that needs attention, whether it’s a maintenance issue or a cleaning concern. We even provide a direct WhatsApp number for quick and easy communication and ask guests to send a photo or short video so we can understand and resolve any concerns straightaway.
We feel it is important to mention that it is a little unfair to leave a review like this when we were not given any opportunity to address or improve the situation for you at the time. Guest satisfaction is our top priority, and we would have been more than happy to send someone over immediately had we been made aware.
Great cottage
Cottage was immaculately clean with comfortable beds. Location of our cottage was great with easy access to shops and the historic dockyards.
Great communication throughout.
15 April 2025
Unprompted review
Reply from Blue Puffin Stays
We are delighted to know that you had a wonderful stay with us Michael! Your satisfaction is our ultimate reward, and we're grateful for your kind words. Thank you for choosing us, and we can't wait to welcome you back for another exceptional experience. -Lee from Blue Puffin Stays Team
We will be back
Smooth booking process, great communications before, during and after stay and apartment was clean, spacious and had all the amenities needed. Thank you, we will be back.
13 April 2025
Unprompted review
Reply from Blue Puffin Stays
We are overjoyed that you had a wonderful time during your stay Fred! Your glowing review is a testament to the hard work and dedication of our team. Thank you for choosing us, and we look forward to hosting you again for another exceptional experience. -Lee from Blue Puffin Stays Team
Great stay
Great stay. Everything we needed in one place. Home away from home. Thank you
3 February 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your kind words John! We are thrilled to know that you had a fantastic stay with us. Your positive feedback motivates us to continue delivering exceptional hospitality. We can't wait to have the pleasure of hosting you again soon.-Lee from Blue Puffin Stays Team
Amazing place and great hosts
Incredible hosts. We had a last minute cancellation for an Airbnb and we were able to book instantly. Hosts were extremely communicative, kind and thoughtful. The apartment was well furnished and clean. Thank you!
5 April 2025
Unprompted review
Reply from Blue Puffin Stays
Thank you for your lovely feedback, Tiffany! We're thrilled to know that you enjoyed your stay and the services we provided. Our team takes great pride in creating memorable experiences, and we're grateful for your recognition. We hope to see you again soon!-Lee from Blue Puffin Stays Team
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