B&M Stores Reviews 5,811

The staff couldn’t return my product id bought in error as I had no receipt. But a simple to customer service and they managed to find my receipt and email me it and sort the problem in no time.

Greate customer service, service with patience and understanding had trouble locating my lost receipt for a return staff at hunslet leeds B&M and head office customer service were helpful in retreiving this for me.Very grateful

I visited B&M BURSLEM and unknowingly overstayed by 10 minutes on the car park which isn’t owned by them .
I was surprised to receive a parking ticket by post . I visited the BURSLEM store to see if they could help me to challenge it !
I would like to thank the staff there for helping me . They put me onto customer services .Isabelle sorted the whole situation out for me and by the next day I had confirmation that the fine was cancelled! Thank you all very much

I had a problem with an item I bought, B&M sorted it straight away and sent a gift card, answers to emails were very quick and they were very helpful.

Went to my local B&M store Liskeard for some bags of compost. Aran was friendly, efficient & helpful, going above & beyond. He helped with loading the compost bags into the trolley, wheeling them in the trolley to the checknout & then stacking them neatly in my car boot. Thank you Aran you were fantastic.

I called customer service as I did have a problem with one of my local shops not wanting to take an item back, even though I had my receipts a lovely lady called Jane at customer service helped with this matter she called the local store and spoke to the manager and told me to go back and this could be sorted straight away and apologised for this issue, overall I’m extremely happy that in the end that my problem was solved, fantastic

I visited the reedswood store in Walsall today and I must say the staff go out their way to help you and ensure you are completely happy before you leave the store even helping taking items to your car
Thank you Charlie for your help and going the extra mile and making my shopping experience at the store remarkable

I won a competition with Nestle and needed proof of purchase. B&M head office helped me very quickly and had a receipt emailed to me within half an hour. Excellent customer service. Thank you so much

Had a problem recently with an item and contacted customer service who sorted the issue in a prompt and professional manner. 5* service.

I had lost my receipt to an item I had purchased in January 2026 which was still under guarantee so I rang customer services and spoke with Sue who was extremely helpful and forwarded me my receipt very quickly. Great customer support!

Lisa from Customer Services was very polite and helpful. I had a faulty device but no receipt. Lisa was able to send me a copy so I could return the item, this was all done within a couple of hours. Very pleased, thank you.

I would just like to commend a young member of staff at the Mold, Flintshire store today, 13th May, for her helpfulness. She assisted with locating items and loaded some heavy bags of bark and compost into my car. I didn’t get her name but discovered that it was her 22nd birthday so I hope she recognises herself on this review. Customer Service at its best.

Phone was answered promptly by a very polite and helpful Jane. I had lost the receipt for items i wanted to return for a refund. Jane found a copy of the receipt and emailed it to me so i could get the refund.
The service i got was the best i have ever received from any company. Nevil C

Needed help with obtaining a copy of my receipt as lost the original. Customer service was brilliant, very quick and easy process. Lovely lady I spoke to was Isabelle, thank you again!

My husband and I went to B&M dartford to buy a pergola and garden furniture. We approached a young fella called Harry asking where we could get a flatbed trolley to put them on. He got us a trolley and loaded the boxes on, the pergola wouldn’t fit on so he asked another man Adam to help, they took us to the till. They were so polite and helpful, so we just wanted to give them some recognition. Thanks fellas

We lost our receipt, but needed to return a few items. Clare was able to help online by promptly sending us a copy from your records. Thank you.

After a call to the customer service dept about a strange colour from a decking stain purchased ( looking nothing like the advertised colour on the tin ) my experience with them is as follows ( complete email trail for clarity )
Jane (B&M Stores)

11 May 2026, 10:55 BST

Good morning

Thank you for your call, and I am sorry to hear of the issue you are experiencing with the paint you purchased.

Concerns with paint need to be dealt with by the supplier/manufacturing, to get their expert opinion, and resolve your concerns as quickly as possible.

In order for the concerns you have raised to be investigated, can you please provide me with photos showing the issue you are experiencing, please include an up-close image of the issue you are reporting with the paint, as well and an image of the paint on the wall from a distance. Please also include an image of the tin of paint showing any barcodes that may be found on the tin or lid. This will identify the batch details.

We also require a copy of your proof of purchase for the paint. Please include the very bottom of the receipt as this holds the time and date stamp of the purchase. If you do not have the original receipt, we can accept a bank/credit card statement with the last 4 digits of the corresponding card (if you are sending a bank statement, please confirm the B&M store the item was purchased from)

Thank you in advance for the requested information

Kind Regards

Jane - B&M Customer Services

B&M Customer Services
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Hi Jane,

Please find attached photos of the decking area which now resembles a custard bath rather than a "Natural Oak" stain.
Also attached is the tin with all codes etc. for the company to do their batch checks ?
lastly, proof of purchase.

I will wait for your response and until then I will have to admire my new custard patch.

Regards

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Jane (B&M Stores)

12 May 2026, 11:14 BST

Good morning

Thank you for your patience while we looked into your concerns

Unfortunately as the tin states, the colour on the tin is for illustration purposes and the colour will depend on the number of coats applied and the nature of the substrate.

We would always recommend painting a small area as a patch test.

With this in mind we would not accept liability.

Please accept my apologies this is not the outcome you had hoped for.

Kind regards
Jane - B&M Customer Services

B&M Customer Services

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Hi Jane,

Thanks for your prompt reply and your guidance as to how to stain my decking, which I have done for the past 20 years.
As I explained to you yesterday, after I had started it was a little late to stop and it was a case of waiting for the stain to dry.

I will go and purchase some darker stain to cover the monstrosity that this has left, needless to say it won't be from B&M.

I will post this and all previous communication on to google and trust pilot reviews just to forewarn all people that intend to stain their decking to do a small test patch just in case it tuns out to be a custard finish which even though the tin says it going to be "Natural Oak" it actually is Banana Custard colour.

Out of courtesy I have Cc'd in Spear and Jackson

Regards

Unable to load photo's which I try and load onto a google review

BM were so helpful and understanding, thank you so much for your kindness.

The lady in garden Center Cardiff Newport Road Stacy was so helpful tally went out of her way to help me brilliant thank you Stacy

I spoke to a young lady called Claire who sorted my problem quickly and effectively. Was very pleased with all her help.