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B9  Reviews 1,135

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TrustScore 4 out of 5

4.2

Alternative Financial Services
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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers had a great experience with this company. Customers frequently praise the app for its simplicity, ease of use, and smooth operation, highlighting it as an excellent mobile banking platform. Many users appreciate the convenience of receiving paychecks early and the helpfulness of the cash advance feature, which often increases with timely repayments. The service is generally described as efficient, fast, and reliable, with many feeling secure about managing their money. However, some people were dissatisfied with aspects of the payment system, particularly issues with held funds, transfer limits, and fees. A few other people also felt that customer service was inconsistent, citing difficulties in reaching a live person, slow response times, and unhelpful interactions, with some even reporting issues with account discrepancies or access problems.

What people talk about most

Payment

Consumers find payment experiences to be ambiguous. Many reviewers report significant issues, such as hidden... See more

Application

Customers generally express satisfaction with the app, praising its convenience, ease of use, and navigation.... See more

User experience

Reviewers highlight positive aspects of user experience. Customers frequently praise the app's ease of use,... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers express significant... See more

Service

Users describe positive interactions with service, highlighting its efficiency, reliability, and helpfulness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a few problems in the beginning of using b9 but the were resolved quick an now I use it all the time I like b9 app.

Company replied

Rated 4 out of 5 stars

I love that I can get an advance on my pay but the fees are too high. I also don’t like that you can transfer more than $500 at a time, which incurs more fees.

Rated 4 out of 5 stars

Good company with great advances customer service kinda sucks but that's the only downfall

Rated 4 out of 5 stars

It was easy to sign up to the account AND it was VERY SOON afterwards that I received my first advance. The way they do things is kinda OFF TRACK but it's cool

Company replied

Company details

  1. Alternative Financial Services

Written by the company

Take your paycheck under control. Open B9 Account and move your salary to get approved for a B9 Advance℠ in minutes. No credit check. No late fees.

Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Replied to 34% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

I don’t exactly know how to feel yet

I don’t exactly know how to feel yet. I’m having a lot trouble with held funds that the merchant does see on their end to release and although the merchant has called B9 personally to inform they would release a hold if they could but it’s not in their database at all to release and b9 has no way to override and cancel transaction even after the merchant tells them if there is any charges to my card it was by mistake and should be refunded or. Canceled or what ever but nope the transaction is stuck in limbo and I have to wait 30 for transaction to fall off

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Great app

Great app. Easy to use, good to learn to save money and really track your finances.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

So far everything's been pretty decent…

So far everything's been pretty decent I've dealt with support and they fixed the problem right away and everything's been pretty great the only thing I dislike is that transferring it to my other bank account costs $4

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Completely worthless

Very poor customer service, had a temp hold on my account for a full mth, got a different excuse every time I contacted them, agents take hours to respond..! would not recommend this banking app to anyone..very poor quality, and very disorganized..!

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Don't Use at Target

This account works really well, right up until it duplicates transactions, and customer service waves off the fact that the original transaction cleared and their system generates a hold for the exact same amount the following day, then they tell you it can take up to 30 days to release it.

11 November 2025
Unprompted review

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