Board Game Bliss Reviews 2

I’ve been a loyal customer of Board Game Bliss for years, spending thousands of dollars and referring countless friends. I trusted this store — and they completely shattered that trust.

I received a copy of Smartphone Inc. covered in yellow mold, making it completely unusable. When I reached out for help, I was asked to send over photos — and then, astonishingly, told the publisher would have to handle it. Seriously? If BGB knew they couldn’t help, why waste my time asking for photos? This is bizarre, unprofessional, and insulting.

A paying customer shouldn’t have to deal with a potentially hazardous product while the retailer washes their hands of it. The lack of accountability, communication, and basic common sense in handling this situation has been staggering.

I can no longer recommend Board Game Bliss. Their treatment of loyal customers is appalling, their policies are absurd, and their so-called “customer service” is nothing more than a frustrating runaround. Consider this a warning: do not trust them with your money or your time.

Obvious scam but tried it anyway. Spent £30 on products in early October which never arrived, I contacted customer services in early November to try to resolve but they didn't apologize and put all responsibility on me to check with my post office to see if they had not delivered the package. My post office informed me the tracking number looked unusual and they never received anything. After this I asked for a refund, which I had to go back and forth for them to agree to refund just 30% and this would take 10 working days. After 17 working days, still no refund so messaged again. I've now been told to check with my bank to see where this imaginary and pitiful refund is. At this point I'm cutting my thankfully small losses, and letting you all know not to use this site👍🏻