Boardgameguru Reviews 

Placed a preorder back in April 2024, and money taken but no item received, Atlantic Sentinels, tried the different emails provided on the website and never had a reply from them, even tried phoning but nothing!

As with others, ordered game, never received. Had a brief email exchange where I was promised a refund but never received it, and repeated messages just ignored now.

At least they've stopped taking new orders now

Same experience as everyone else. Ordered games over a year ago, despite many emails and phone calls (always go to voicemail), no response and no refund. Not sure how they are still in business? Is there a legal route we can take?

Same as everyone else, refusal to communicate beyond an initial reply email, and no refund for games that were preordered years ago and never appeared.

Same issue as everyone else: Paid for product back in January, inordinate amount of time passes with no communication and automated responses. It is now mid March and I’m still chasing shadows.

I’m not playing that game. I have initiated a chargeback with my bank and I encourage everyone affected to do so.

I have sympathy for ongoing illness, but they can’t expect to just take money from customers and offer nothing in return for months on end. It’s absolutely unacceptable.

Explicit scam. Ordered something two years ago and they've still not dispatched, still ignoring all emails and calls to this day.

Takes your money, but you'll get nothing. I ordered in October, it is now February and nothing. Emails are ignored. Avoid.

Avoid. They are still taking money from buyers despite having no intension of sending the orders. If you chase them all you get is an automated message about them "being ill", but it is the same message each time and comes back immediately, which confirms this is automated.

It appears that BoardGameGuru is now closed but still taking orders.
The owner needs to shut down the website to reflect the inactivity.
It’s sad what’s happened to this store as it used to be great.

Only 1star as of now, as ordered item in stock 7 Jan 2025 and received nothing at time of writing (25 Jan).No reply to emails or left phone messages!! If the owner is struggling then get others in to help or temporarily close down the website until caught up . Even an email saying item will be delayed might be a good start.Some form of honest communication could go a long way !!

It’s apalling how this website is still up, and letting people make orders like it was a reliable shop. IT IS NOT! Please don’t be fooled by the sales they have, or any other marketing, you won’t get the game you ordered, and that’s a given. There’s zero communication, and it’s just a really bad experience overall. Please don’t order from board game guru.

Ordered a couple of months ago to get a headstart on Christmas shopping, item said in stock, dispatch within 2-3 days. No delivery, no update or communication. Website is now down too. Mostly inconvenienced by having to find replacements elsewhere now while trying to get a refund .

Ordered a game that was listed as in stock, but wasn’t. Communication automated to non-existent. Eventually recovered my money via PayPal 2 months later. Understand the owner is having health issues that preclude him working for extended periods during the working week. I wouldn’t order again from this site it’s not worth the subsequent hassle if there is an issue with your order.

I tried to buy a Loke Battlemat from this webshop, after being surprised by the price and that it had it in stock.

After I paid, I emailed several times over the course of a month to both the shop email and the owners email address and never received any reply or update on my order.

Ultimately got a charge back from my bank.

I wouldn't order from here again, as unless there is an indication something considerable has changed I don't believe I would ever receive it.

Realised my game was down as a pre order since 2023. I emailed Angus and got an automated reply saying he was ill. I sent him a message on whatsapp and he responded the same day and issued a refund. Refund cleared the next day.

I was a bit worried after the negative reviews but he sorted it quick for me.

Scam website. Placed an order, did not receive game. Automated response to emails, phone goes straight to voicemail. Reported to Trading Standards.

TOTAL CON
I have been waiting since March for my game, I asked for a refund in August but I have heard nothing apart from an automated response stating illness is behind the delay.
Total Con

Placed 2 orders over 3 months ago. It was my first time using the site since they were the only place selling some of the games I was after. After about a month, part of one of the orders was dispatched (even though the remaining item not sent was still in stock). Since then another one of the items I'm still waiting on is now showing as out of stock.

While I'd initially given them the benefit of the doubt, the lack of communication is really unprofessional. I'm pursuing a refund through my bank as I don't expect them to respond if I asked them directly since they've not replied to any of my enquiries over the last 2 months. Truly awful service.

Game ordered 3/4 months ago. Still hasn't arrived. A scam, basically.

Waste of time. I ordered an item that supposedly had a 2-3 day dispatch time. After chasing multiple times it then stated out of stock and no replies received. Opened a case against them with my credit card company they arranged refund.