Boardshop Reviews 

2,102
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company and consistently recommend shopping here. Customers frequently praise the incredibly knowledgeable and friendly staff for providing detailed advice, patient guidance, and helping buyers select ideal surfboards. People also highlight the exceptionally fast shipping and delivery times along with secure packaging, ensuring all gear arrives safely and promptly. However, some people mentioned experiencing significant waiting times and unexpected delays with custom orders coming directly from the factory. Despite these extended delivery periods, consumers noted that the customer support team remained remarkably available, highly communicative, and helpful throughout the entire purchasing process.

What people talk about most

Product

People report high satisfaction with the product range, noting that surfboards and accessories arrive... See more

Service

Customers had positive experiences with service, consistently praising the swift delivery, helpful staff, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt shipping... See more

Staff

Reviewers express strong satisfaction regarding the staff, frequently highlighting their exceptional product... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising the team for providing expert advice,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Messaged Ian to get some information/recommendation re size of body boards for our height/weight etc Very helpful and quick response too. Has sorted us out with two bodyboards which we can’t wait... See more

Rated 5 out of 5 stars

I recently bought a Siren Sailors Ruin Fish. The staff at Boardshop were incredibly helpful and sent through detailed recommendations on quad fins after I asked for some advice and kept me up to date... See more

Rated 5 out of 5 stars

Great service from the Boardshop team. Picked up a full set up to head over the Southern California, board, tail pad, leash, fins and bag. The YouTube videos were extremely helpful in making ch... See more

Rated 5 out of 5 stars

Incredible customer service! The whole team at board shop are so helpful, attentive and most importantly, knowledgable. They helped me so much in making a decision for a new surf board (which is... See more


Company details

  1. Surf shop

Written by the company

Surfboards, Wetsuits & Surf Accessories. Huge Range & Free Next Day Delivery


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(2,102)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic sizing / volume advice from…

Fantastic sizing / volume advice from Ian. The board I ended up with was spot on! The board arrived VERY quickly. The fins did not arrive but they rectified this immediately so top marks on the customer service guys.

Thanks guys

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. Fast and efficient. Bought a new board for my daughter, it arrived here in France within three days, well packaged and in perfect condition. Just in time for a good swell arriving tomorrow. Thanks lads, spot on.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

fantastic service

fantastic service - really helpful, knowledgable and friendly. Changed my order and still got delivered next day.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! the board came the day after i ordered it. It came in robust packaging, so it was very well protected during transit. I love the board its 6ft 6 indio endurance racer. The Board Shop surf board reviews are incredibly informative for thinking about the right board to choose, so now i am now just waiting for the surf to pick here in the north east so i can use it. So thank you Board Shop for your spot on cutomer service.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Ian and Charlie were simply fantastic

Ian and Charlie were simply fantastic. Helpful advice with the surfboard.
The board and bits arrived on time and in perfect condition. There was an issue around payment that was dealt with instantly. Keep doing what
you are doing, bravo.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. I purchased some Fins and paid for Royal Mail Thursday to Monday delivery, they reached me on Wednesday, in time for the incoming swell. They have always given top advice on boards/equipment and offer a great service, I highly recommend. Thanks again.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Custom order

I ordered a custom Lost board through board shop. Their advice and attention to detail is excellent. The packaging was bombproof and the board arrived in perfect condition.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service!

So incredibly helpful on the phone. helping me to understand which board is best.
The board was then delivered the very next day!
Outstanding service all round!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant personal service

Absolutely brilliant personal service,
Your phone call to say you were sending a different item. Its so refreshing to receive such personal service, when others "dont" I highly recommend your shop. Keep up the great work,

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great boards and customer service

I have now bought 3 boards from Boardshop and the service has been great every time. The boards have all arrived well packaged, with the 2nd board arriving damaged, courier caused damage, but the customer service from Boardshop was great. Will definitely use again as I really rate the Lib Tech boards, great to ride and pretty bombproof.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Good all round experience

Have bought two boards from these guys.

No waiting on the phone/waiting for pick up. Answered my questions but also based it around my personal experience surfing etc. Didn't feel like they were just trying to push a sale and instead tailored to my experience, body dimensions and main locations that I surf.

If you buy a board, would recommend asking for a board bag and leash to go with it since they can give you the appropriate size and they're charged at a reasonable price. Made this mistake not asking on my first board! EDIT: If Boardshop are reading this, I'd recommend asking this to if someone decides to buy a board. :P

Board's arrived intact and well packaged/protected.

11 March 2026
Unprompted review

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