Bobalife Reviews 

50
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Have ordered twice now, the smaller pots of boba in mango and strawberry flavour, and they are lovely. Generally arrive quickly, taste amazing and I'll be doing another order soon.

Rated 5 out of 5 stars

Great quality products. I ordered popping boba, boba syrups and powders. All were very good - mango and honeydew melon are our favourites. Delivery was faster than expected and shipping costs are very... See more

Rated 4 out of 5 stars

More delivery options much needed (pick up points, evri etc)! Bobbas taste a bit artificial. Powders are amazing, full of flavour. Tapioca is easy to cook, cooks quickly and has a very nice soft- chew... See more

Rated 1 out of 5 stars

Didn't receieve my whole order but contacted them to get it right. After multiple tries, I finally got a response that basically said I lied about not receiving everything and not to order from th... See more

Company details

  1. Bubble tea store

Written by the company

Bobalife is a UK-based bubble tea brand dedicated to making high-quality bubble tea simple, fun, and accessible for everyone. We specialise in bubble tea kits, popping boba, fruit pearls, syrups, powders, tapioca pearls, and bubble tea accessories for both home users and businesses. Whether you’re making drinks in your kitchen, hosting a party, or running a café, our products are designed to help you create authentic, great-tasting bubble tea with ease. We focus on carefully sourced ingredients, consistent flavour, and easy-to-follow recipes so customers can get great results every time. Our range includes starter bubble tea kits, refill packs, and bulk options, making us a popular choice for families, events, cafés, and drink enthusiasts across the UK. We regularly expand our flavour selection and product formats to keep up with new trends and customer favourites, including new flavours, limited editions, and convenient pack sizes. At Bobalife, we believe bubble tea should be creative and enjoyable. That’s why we also provide recipe guides, drink ideas, and preparation tips to help you experiment and customise your drinks. From classic milk tea to fruit tea and popping boba refreshers, there’s something for every taste. Our products are suitable for beginners and experienced drink makers alike, with options for quick, ready-to-make drinks as well as more traditional bubble tea preparation. We support both individual customers and wholesale buyers with product formats designed for home use, gifting, events, and food service. Bobalife’s goal is to make it easy for anyone in the UK to create café-style bubble tea drinks with reliable ingredients and consistent flavour at home or in business.


Contact info

4.0

Great

TrustScore 4 out of 5

50 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.0

All reviews

(50)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service!

Very happy with product and service. One item was missed from the order, but was quickly shipped out as soon as I made them aware. Would definitely order again.

19 August 2022
Rated 5 out of 5 stars

Great customer service from Brett

Great customer service from Brett - Royal Mail had caused a lot of problems in delivering my package. I explained everything to Brett and the response was immediate on all occasions. New package sent out straight away and everything looked great. Really impressed and thanks again for solving the issue!

22 March 2022
Unprompted review
Rated 1 out of 5 stars

Wish I could give no stars

Wish I could give no stars. Shocking customer service. Bought a gift for my daughter for Christmas. Arrived damaged all the packets had leaked leaving hardly any balls left in the pots. Had to throw it all away due to hygiene as all packaging was sticky and obviously items had leaked therefore not clean as not sealed.
Contacted them twice and had no reply. Tried the phone number- no reply.
Complete waste of money and one very disappointed child.
Beware don’t order

21 January 2022
Unprompted review
Rated 1 out of 5 stars

Rude and disappointing

Emailed company to check when would my order be delivered, as it was quite a few days after I placed the order and since I am working more often than beeing at home, I chose my work address for the delivery (as per usual, and as we all do). I was told it has already been delivered? After checking with everyone next door and on the premises, I emailed to say it has genuinely not been delivered to myself, nor has it been delivered to the right place overall (which has happened before becasue there is a business offering the same services close by, but with a different name and previous times our packs have been occasionally been delivered there by the couriers). I was told that police might get involved where there is CCTV available. With all due respect, people would not like police to be issuing footage from their workplace where patients are being seen, in order to justify a £15 order for Bubble Tea Boba. I did share my thoughts with Brett and asked if I could have a contact for the complaints department of the company, but never received a reply. I have shared with Brett that I will also not be ordering anything anymore from them and am not requesting a refund either. I just wanted to send a feedback and was kind enough to collaborate throughout this whole time, rather than demand and be rude. It's just disgusting, would not recommend at all. Help a business where your custom will be appreciated rather than fobbed off after you've actually been nice about it and understanding as a person who deals with patients and knows things like this happen.
Disappointing.

3 May 2021
Unprompted review
Rated 1 out of 5 stars

bobalife.co.uk is bad

Didn't receieve my whole order but contacted them to get it right. After multiple tries, I finally got a response that basically said I lied about not receiving everything and not to order from them again. I was nothing but cordial and I understand that human error happens but the owner was rude and insulting. I can not recommend anyone to shop from bobalife.co.uk

Below is part of the response as proof

"I will have to credit you for the two syrups as it is your word against mine but would request that you do not order from our business again."

29 October 2019
Unprompted review

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