Great service and sound advice: Pulteney Street
I’m reviewing the Pulteney Street, Adelaide outlet.
When I made this appointment a couple of days ago I was told the job (a puncture repair) would take about 90 minutes. It took closer to 2 hours.
This wasn’t a foreseeable situation - 2 staff people didn’t turn up to work that morning - because it was too hot! I have to admit that I didn’t mind waiting a bit longer than 90 minutes. I listened to some podcasts, got a coffee and got some great advice from staff in the office.
The job was done as soon as possible. I thanked the employees in the workshop for their prompt efforts (in 42 degree heat!!). I was very impressed with all the staff I encountered - and with ‘Jerry’ (regional manager) for his personalised advice and assistance.
I have absolutely no knowledge of cars so it was good to get some knowledge from Jerry.
I learned some good car-related information from Jerry. He’s a wise choice by senior management for the customer-focused position of regional manager.✔️✔️✔️Thank you Jerry. Appreciated.
My wife bought 4 new tyres from this location some time ago when her car needed them and had them rotated recently. I’ll now do the same when the time comes.
Dr Luke Faulkner.
Reply from Bob Jane T-Marts - Adelaide Pulteney Street
Hi, thank you for taking the time to share your positive experience at our store! We’re committed to providing exceptional customer service, and your feedback means a lot to us.