Suite à la newsletter des French Days, je n'arrivai pas à obtenir la réduction promise via le site Internet. J'ai donc contacté l'assistance Bobochic via leur WhatsApp officiel, et j'ai été pris en ch... See more
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I bought three product for more than €1000 none of them came without defects. Very bad quality. Their customer service refused to replace the product. I will never ever buy anything from them advise,... See more
Company replied
Excellent service and extremely helpful assembly. The couch is perfect and exactly as expected per all the videos and examples online.
matelas I actually good service and really so high quality, "La qualité est excellente et le service était rapide et impeccable. Très satisfait(e), je recommande !"
Company replied
Company details
About bobochic paris
Written by the company
À propos de BOBOCHIC PARIS
Créée en 2015, BOBOCHIC PARIS est une marque d’ameublement française. Cette marque conjugue élégance, confort et innovation pour transformer les intérieurs en véritables cocons de style et de convivialité. Forte d’un savoir-faire artisanal et d’une expertise reconnue, BOBOCHIC PARIS propose des meubles qui allient esthétique et fonctionnalité.
BOBOCHIC PARIS se distingue donc par une grande variété de produits, pensée pour répondre à toutes les envies déco. Que vous soyez plutôt adepte du style scandinave, contemporain ou classique chic, BOBOCHIC PARIS crée des pièces uniques qui subliment chaque espace de vie. Des canapés aux lits élégants, en passant par les tables et les accessoires décos (comme les tapis ), chaque produit reflète un souci du détail et une quête de perfection.
Enfin, sachez que chez BOBOCHIC PARIS la qualité est une priorité. Tous les matériaux utilisés (le bois massif, le travertin, le marbre, le métal et bien plus encore) sont rigoureusement sélectionnés pour garantir durabilité et beauté. La marque s’engage également dans une démarche responsable en privilégiant des procédés de fabrication respectueux de l’environnement.
En choisissant BOBOCHIC PARIS, vous optez pour un mobilier pensé pour durer, à la fois pratique et raffiné. Qui plus est, notre service client sera toujours à votre disposition pour trouver des solutions adaptées à vos besoins. Après tout, votre satisfaction est au cœur de nos priorités.
Créée en 2015, BOBOCHIC PARIS est une marque d’ameublement française. Cette marque conjugue élégance, confort et innovation pour transformer les intérieurs en véritables cocons de style et de convivialité. Forte d’un savoir-faire artisanal et d’une expertise reconnue, BOBOCHIC PARIS propose des meubles qui allient esthétique et fonctionnalité.
BOBOCHIC PARIS se distingue donc par une grande variété de produits, pensée pour répondre à toutes les envies déco. Que vous soyez plutôt adepte du style scandinave, contemporain ou classique chic, BOBOCHIC PARIS crée des pièces uniques qui subliment chaque espace de vie. Des canapés aux lits élégants, en passant par les tables et les accessoires décos (comme les tapis ), chaque produit reflète un souci du détail et une quête de perfection.
Enfin, sachez que chez BOBOCHIC PARIS la qualité est une priorité. Tous les matériaux utilisés (le bois massif, le travertin, le marbre, le métal et bien plus encore) sont rigoureusement sélectionnés pour garantir durabilité et beauté. La marque s’engage également dans une démarche responsable en privilégiant des procédés de fabrication respectueux de l’environnement.
En choisissant BOBOCHIC PARIS, vous optez pour un mobilier pensé pour durer, à la fois pratique et raffiné. Qui plus est, notre service client sera toujours à votre disposition pour trouver des solutions adaptées à vos besoins. Après tout, votre satisfaction est au cœur de nos priorités.
Un service client à votre écoute !
Written by the company
- Notre service client, c’est une équipe de conseillers passionnés, 100% basés en France, prêts à vous accompagner avec le sourire ! On est là pour vous, du lundi au jeudi de 9h à 18h, et le vendredi jusqu’à 17h, par mail ou par téléphone. N’hésitez pas, à nous contacter !
Contact info
Paris, France
- bobochicparis.com
4.3
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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As per the website, no surprises
Easy to select with all the dimensions and spec. Delivery always a challenge but that s what happen when you outsource.
31 January 2024
Reply from bobochic paris
Hello Remy!
Thank you for your positive feedback on our selection process, especially regarding the dimensions and specifications of the products. We are delighted to know that you find our site user-friendly for your choices.
We understand that sometimes delivery can be challenging. We continually strive to improve our delivery processes to provide a smoother experience for our customers.
Your feedback is valuable and contributes to our continuous improvement.
Thank you for your understanding and continued support. We are here to provide you with the best shopping experience possible.
Have a nice week!
See you soon at Bobochic:)
Anaïs, Bobochic Customer Service
The product range is good
The product range is good. I am yet to receive my bed that I ordered online. Transport charges are high. Would have been great if installation was included.
26 January 2024
Reply from bobochic paris
Hello Muskan!
The Bobochic team thanks you for your positive feedback regarding our product range. We are delighted to know that you have found items you like.
Regarding your remark on transport costs, we understand that this can be an important aspect when buying online. We are always listening to feedback from our customers, and we will take your suggestion into consideration.
As for the delivery of your bed, we understand your impatience.
If you have any specific questions about the status of your order or need assistance, please do not hesitate to contact us directly.
We appreciate your feedback that helps us improve our services, and we hope that, despite these points, your overall experience with our product will be positive.
Thank you for your trust, and we look forward to fully satisfying you with the delivery of your bed.
Very nice day to you:)
Anaïs, Bobochic Customer Service
Meuble TV à 49€ mais qui vaut vraiment…
Meuble TV à 49€ mais qui vaut vraiment ses 49€. Porte fendue au vissage !!! Meuble en papier à cigarettes 😁 Mais bon il fera l'affaire. Par contre la table basse impeccable.
7 January 2024
Reply from bobochic paris
Bonjour Michael,
Nous sommes navrés de lire que votre produit se soit cassé lors du montage de celui-ci. Nous constatons que vous n’avez pas contacté le service client à ce sujet, n’hésitez pas à nous contacter afin que nous puissions discuter des solutions à vous apporter.
Je vous souhaite une excellente journée,
Ohrélien, service clients Bobochic Paris
Delivery takes SO long and NO communication!
Ugh, so many issues. Yes, their stuff is cute and stylish but good luck getting a delivery in ANY semblance of the time they promise.
I ordered a Kasha buffet in JUNE 2023. I'm still waiting for the front piece. 2 of 3 boxes were delivered in July and by August, I realized a piece was missing. It took a month for them to agree to replace the missing parts. So, that was "ordered" on Sept 28th. It's January 21st and I still don't have the piece and there is NO communication. on the website, it finally says that it's completed the "in preparation" stage, but no communication regarding delivery at all. 4 months. This is ridiculous.
Really wouldn't order from this company if I were you.
21 January 2024
Unprompted review
Reply from bobochic paris
Hello Beth!
The Bobochic team thanks you for your feedback regarding your experience.
We understand your frustration and are sincerely sorry for the inconvenience you have encountered with your order of the KASHA buffet. We regret that the delivery did not meet your expectations and that the communication on the status of your order was unsatisfactory.
After analyzing your file, we see that we have provided you with a response to your request.
We are currently awaiting your return to further understand the current situation and take corrective action. We recognize that the 4 month delay is unacceptable, and we are committed to solving this problem satisfactorily for you.
We understand that communication has been a weak point in this experience, and we are actively working to improve our processes to avoid such incidents in the future.
Thank you for giving us the opportunity to resolve this issue, and we are willing to do everything we can to restore your confidence in our company.
We wish you a pleasant day!
Anaïs, Bobochic Customer Service
Paying shipping for each item
Paying shipping for each item when I'm ordering three units from the same product line is insulting. I should not be paying €200+ in shipping for anything in 2024 when I'm ordering over €1000 worth of products.
14 January 2024
Reply from bobochic paris
Hello Ian,
I hope you are well
We are very sorry for the inconvenience.
Here at Bobochic, the price of the delivery is determined not by the amount of products you have in your basket but by the weight of your order.
Wishing you a very nice day,
Ohrelien, Bobochic Paris customer service.
Poor quality and disgusting client service
We ordered few month ago. When the couch arrived we notified that it was not build correctly and missing stuffing
We called true client service that told us they will send the picture and video to the manufacturer
6 weeks after, they are telling us their affording to them, there is no isssue.
We then asked to return the couch and now they are saying that we passed the 14 days delay
What a shame on you. For this price the quality is just a robbery !
30/01/2024
Following Bonochic respond:
No, the customer service didn’t help at all, the answer she gave me is that I can pay 180 euros to return the couch . I’m sorry but that is not a good customer service, good customer service is to send a quality couch for the money I paid and not to pay 2 time shipping and to stay without a couch. End of day I will not order again from BOBOCHIC and recommend all others not to do so.
I would be happy if you will contact me to discuss about sending a new couch and taking back the defect one without any additional shipping cost.
I’m waiting for your comment.
17 November 2023
Unprompted review
Reply from bobochic paris
Hello Zohar!
The Bobochic team would like to apologize for the inconvenience you encountered with your order.
Your satisfaction is our priority, and we deeply regret that your experience was not up to your expectations.
After a thorough analysis of your file, we find that our customer service took into account your requests regarding the problem with your sofa, and that we are feedback from you.
Nevertheless, we are sorry for the delay of 6 weeks in processing your request to the manufacturer. This does not reflect our service standards, and we apologize for this extended wait.
We are committed to addressing this issue in a fair and transparent manner.
We understand that this has caused inconvenience and we are determined to rectify the situation.
We remain at your disposal to discuss the best way to resolve this issue and to address any concerns you may have.
Again, please accept our apologies for the inconvenience.
We are committed to providing an exceptional customer experience and we are actively working to solve your problem.
Have a nice week!
See you soon we hope:)
Anaïs, Bobochic Customer Service
Reply from bobochic paris
Hello!
The Bobochic team thanks you for your return.
We sincerely apologize for the inconvenience you experienced with your delivery.
We investigated your case and a response was provided to your original request. We are waiting for your return to resolve your dispute as soon as possible.
Your feedback is essential to us, and we thank you for your patience.
We appreciate your understanding, and look forward to helping you resolve this issue to your satisfaction.
Spend a pleasant day, and beautiful Christmas!
Anaïs, Bobochic Customer Service
good quality fair price
14 December 2023
Reply from bobochic paris
Hello Chris!
Bobochic team thanks you for your kind words!
We are delighted to hear that you have found our products of good quality and fair price.
Your satisfaction is our priority, and we appreciate your positive feedback.
If you have any further comments or suggestions, please let us know. We look forward to serving you again in the future.
Have a great holiday season:)
Anaïs, Bobochic Customer Service
Absolutely Terrible Experience
Absolutely Terrible Experience - Do NOT Trust This Company!
I cannot express how disappointed I am with this company. We paid in full for a couch and bed, and over 2 1/2 months later, we're still waiting. Every time we inquire about our order, they claim to contact the delivery company, but it's just a runaround. No one knows where our package is, and it's been a month with no updates.
Getting in touch with them is a nightmare. Be prepared to waste at least 30 minutes on hold every time you call. The lack of communication and accountability is appalling. Save yourself the frustration and find a more reliable company for your furniture needs. This has been a regrettable experience, and I wouldn't wish it on anyone.
14 December 2023
Unprompted review
Reply from bobochic paris
Hello!
Bobochic team thanks you for your feedback:)
I want to sincerely apologize for your extremely frustrating experience with our company, and I understand your disappointment. It is distressing to hear about the delays and lack of communication you have encountered regarding your order.
I want to assure you that we take your concerns very seriously.
After reviewing your file, I note, unfortunately, that we are still waiting for a response from the carrier.
Rest assured that we are actively working to resolve this issue.
Thank you for your patience and willingness to bring this matter to our attention. We continue to work diligently to rectify the situation and provide you with the service you deserve.
Your satisfaction is of the utmost importance to us.
Have a great holiday season:)
Anaïs, Bobochic Customer Service
La belle promo black week -10% mais…
La belle promo black week -10% mais livraison à presque 200€ 🙄🙄
27 November 2023
Unprompted review
Reply from bobochic paris
Bonjour Filipa,
L'équipe Bobochic vous remercie d'avoir pris le temps de partager votre avis avec nous.
Nous sommes ravis de savoir que vous avez apprécié la qualité de nos produits et le service de nos vendeurs :)
Nous ne pratiquons aucune promotion trompeuse. Lors de l'opération Black Week, nous avons accordé une réduction de 10% sur l'ensemble de notre site. Conformément à notre engagement envers la transparence, nous avons choisi de ne pas inclure les frais de livraison dans le prix de nos produits. Ces frais sont calculés en fonction du poids des colis, afin d'assurer une clarté totale vis-à-vis de nos clients.
Merci encore pour vos commentaires, car ils nous aident à nous améliorer constamment.
Nous espérons avoir l'occasion de regagner votre confiance à l'avenir.
Bonne journée et à bientôt !
Anaïs, Service Clients Bobochic
Bon service client
10 November 2023
Reply from bobochic paris
Bonjour Serop,
L'équipe Bobochic vous remercie sincèrement d'avoir pris le temps de partager votre expérience positive avec notre service client. Nous sommes ravis de savoir que vous avez trouvé notre service client à la hauteur de vos attentes.
Chez Bobochic, nous nous efforçons constamment de fournir un service client de qualité, et c'est toujours gratifiant de recevoir des retours positifs de la part de nos clients. Nous mettons tout en œuvre pour assurer une assistance rapide, efficace et courtoise à chacun de nos clients.
Nous sommes impatients de vous servir à nouveau à l'avenir.
Très belle journée à vous :)
Anaïs, Service Clients Bobochic
I bought a couch with premium delivery
I bought a couch with premium delivery, which implies delivering the product to your apartment plus the assembling. I called the service before buying the coach to confirm it could be delivered to the 3rd floor without an elevator.
On the day of the delivery, the coach came in two huge boxes that barely went through the house entrance (we have a much bigger than average entrance door in our place). Once the boxes were in, the delivery company said they would not take the boxes upstairs because they were too heavy and because the boxes were too big to get through the stairs. I suggested that we open the boxes and carry the pieces separately, but they refused that saying that they could not do that or they could be held responsible for the parts that came damaged - this is insanity considering they had been paid to assemble the coach, so they would need to open the boxes anyway.
When I called customer service, they blamed me for not measuring the staircase - well, before the purchase I had called their sales service to confirm that it would be possible to deliver to my house and I explained well the situation of the stairs, measures etc..... Never again the worst purchase I made in my life and awful customer service. No attempt to help at all. The incompetence of their services was appalling.
I just want to add here that despite their response and attempt to pretend they care, their customer service has not yet refund me for what I paid for the premium delivery and they keep blaming me. Zero responsibility and ownership. I remind BOBOCHIC, that you chose your partners, they are essential to your business, so chose better, not elegant to blame them for your not well planned service.
To be fully transparent, before I bought the couch I read reviews here and I thought they were perhaps not that accurate. I fact they are, avoid buying with them not to have to endure their awful customer service afterward.
7 November 2023
Unprompted review
Reply from bobochic paris
Hello Mariana,
We thank you for your feedback and are deeply sorry for the disappointing experience you had with the delivery of your sofa and assembly. We understand how frustrating this has been for you.
It is clear that the situation has not been managed satisfactorily, and we recognize that this does not meet our service standards. We appreciate your feedback as it helps us identify areas where we need to improve.
Regarding the delivery service, we unfortunately depend on the delivery people and indeed, what you have experienced does not represent our values.
We understand that you have done everything possible to facilitate the delivery and assembly of the sofa, and we should have done the same. We apologize for any inconvenience this may have caused.
Your satisfaction is of the utmost importance to us, and we hope to have the opportunity to regain your trust in the future.
Hoping to regain your trust in the future.
We wish you a nice day:)
Anaïs, Bobochic Customer Service
We received a damaged 500 euros desk…
We received a damaged 500 euros desk table, we only opened during the weekend because that's when we would have time to assemble it.
When we've sent them the photo, they told us too late 48 hours limit. Moreover they deliver in the street, not to your house.
4 September 2023
Unprompted review
Reply from bobochic paris
Bonjour,
Nous avons bien pris en compte votre message concernant votre récent achat.
Après vérification, nous constatons que vous n’avez pas commandé en direct sur le site bobochicparis.com mais sur un site partenaire. Nous vous invitons donc à vous rapprocher de ce dernier qui sera en mesure de vous assister et de trouver une solution adaptée à votre situation.
Nous apprécions votre compréhension et votre patience, et nous vous remercions de votre intérêt pour nos produits.
Très belle journée,
Mathilde, Service clients Bobochic Paris
In terms of quality
In terms of quality, this bed is very strong. In terms of beauty, Super good. In terms of color, it is not exactly similar as showing in the picture on the website, infact, it is little bit off-red. Still, we are satisfy as it looks nice too (less bling-bling).
11 May 2023
Unprompted review
Reply from bobochic paris
Hello,
We thank you for sharing your Bobochic experience and we are delighted to hear that you are fully satisfied with your order.
We are pleased to have been able to contribute to your satisfaction.
We hope to see you again very soon on our website to discover all our new collections and exclusive offers.
We wish you a great day.
Ethan, Bobochic Paris customer service.
TERRIBLE - SCAM - Low Quality
Terrible quality - Scam company. Dont order from them.
Ordered a mattress via amazon that was suppose to be 20cm thick. Received a mattres that is 5cm thick.
18 April 2023
Unprompted review
Reply from bobochic paris
Hello,
Sorry that your experience did not live up to your expectations.
Nevertheless, if you have ordered your product from Amazon, we invite you to contact their customer service for any inconvenience.
Wishing you a very nice day,
Presnel, customer service Bobochic Paris
Bought a 3 seater voltaire canapé
Bought a 3 seater voltaire canapé. It looks great and was great. Expect that I made a mistake and a 2 seater was better. They solved it. They deliver international with ok kind of job but it does succeed and I am happy about tbe process and quality. Usually I put 0 stars bit I can only recommend for onfce
2 February 2023
Unprompted review
Reply from bobochic paris
Hello,
Many thanks for your 5 star review. 😊
We are delighted that your sofa lives up to your expectations.
We hope to see you soon on Bobochicparis.com.
Beautiful day to you,
Nicolas, Bobochic Paris Customer Service.
Wish I could give zero stars - so unhappy!
Wish I could give zero stars. Worst company ever!!! They send me a broken sofa (value 822 euro) and refused to solve it. Very bad customer service. I just want an intact sofa. DO NOT BUY FROM THIS COMPANY! EVER! Soooo bad, I have been trying to communicate with them since January 2022 and it is still not solved.
Edit after reaction Bobochic;
Ridiculous to put an apology in this Trustpilot review. Apology is not accepted, it would be better to solve the incident properly
14 January 2022
Unprompted review
Reply from bobochic paris
Hello Carien,
We would like to sincerely apologize for the poor shopping experience you had some time ago with our brand. We are very sorry that our product or service did not meet your expectations, and we understand your disappointment.
Although this incident was some time ago, we wanted to apologize.
Hoping to see you again on our website Bobochic Paris.
Very nice day,
Ethan, Bobochic Paris Customer Service.
mediocre products, horrible customer care
Don't buy from them. They have the worst customer care service EVER.
They never reply to emails, they very rarely reply to phone calls, and when they answer they say "yes, of course we've seen your email". Not only they scam you. They also make fun of you.
After calling them 3/4 times, they put your number in a blacklist and they don't answer anymore. However, if you call with hidden caller ID, they answer immediately.
We had to fight for more than one month to obtain the restitution of the money that we have paid for an article that we have received broken TWICE. Luckily my partner is a lawyer and apparently that's the only thing that they are afraid of. Once she was mentioned in the conversation, they gave me back the money in 3 days.
26 April 2022
Unprompted review
Reply from bobochic paris
Hello!
The Bobochic team thanks you for your feedback regarding your experience:)
We are deeply sorry to hear that you have experienced problems with our customer service. We understand the importance of effective communication and prompt problem resolution.
To provide personalized support and resolve your issue satisfactorily, we would need more information, including your order number or other specific details to identify your purchase. Without this information, it is difficult for us to analyze the file and respond appropriately to your experience.
We understand your frustration and are committed to rectifying this situation. We invite you to contact our customer service directly by providing the details of your order. This will allow us to take the necessary steps to improve your experience and solve the problems encountered.
We remain at your disposal and hope to react your trust!
Have a nice day:)
Anaïs, Bobochic Customer Service
Don't buy Bobochic
Don't buy Bobochic. The quality is terrible, their service even worse. We bought a settee a year a go and after a couple of months the seat werent straight. Their seemingly useual response that this happened through use. DONT BUY BOBOCHIC!
25 April 2022
Unprompted review
Reply from bobochic paris
Hello !
I would like to thank you for taking the time to leave your opinion!
I also want to apologize for the delay in our response.
We work tirelessly to address all concerns and feedback from our customers.
I hope that Bobochic Paris will have the pleasure to continue to satisfy you fully.
I wish you a wonderful day.
Anaïs, Customer Service Bobochic Paris
Reply from bobochic paris
Bonjour Anthony !
Nous vous remercions pour votre retour positif !
C'est fantastique d'apprendre que vous avez bien reçu votre table et que tout est conforme à vos attentes.
La satisfaction de nos clients est notre priorité, et nous sommes ravis que notre produit ait répondu à vos attentes.
Merci de choisir Bobochic !
Nous espérons que votre table sera le point central de moments agréables dans votre espace.
Belle journée à vous :)
Anaïs, Service Clients Bobochic
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