Worth knowing if you play on a laptop The client keeps a socket open for the live tables and it does not survive the machine sleeping, but instead of telling you, it shows the table as connec... See more
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so heres the bit that annoyed me. verified back in february, took about a day, no bother. cashed out twice since, both fine. then a £260 cashout goes to review and they want a bank statement covering... See more
I've got mixed feelings about this platform. On one hand, the game variety is top-tier and they have almost every provider I like, including some rarer ones. On the other hand, the promotional terms a... See more
The verification process was a bit of a nightmare to be honest. They rejected my utility bill twice because my middle name wasn't on it, even though my ID had it. It felt like they were just trying to... See more
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The terms carry a clause letting them…
The terms carry a clause letting them request documents at any time and hold funds while they do. Fair enough on paper. In practice it triggered on my third withdrawal, not my first, and the trigger is not published anywhere. Request 81006.
Asked why a £95 cashout had moved back…
Asked why a £95 cashout had moved back to pending.
The answer explained what pending means. Asked again, more narrowly.
Same explanation, reworded.
Third time an agent called Chloe checked the account and found a document request nobody had ever sent me
Asked to close the account and got a 7…
Asked to close the account and got a 7 day cool off instead.
Set a £50 weekly deposit cap on the…
Set a £50 weekly deposit cap on the 3rd, cashier ignored it twice.
30 minute reality check never fires.
Emailed a promo at 09:12
Emailed a promo at 09:12, it had already expired at 09:00 apparently.
the deposit history page shows the last…
the deposit history page shows the last 3 months and nothing before that, so when i wanted to work out what id put in since january i had to ask support, and they said they cannot provide statements.
I picked a game off the front row…
I picked a game off the front row because it looked simple and only realised after that it was a 20 line slot at 40p a spin, so my £20 was gone in four minutes. Nowhere on the tile does it say the minimum.
put £40 in for the 100% match and the…
put £40 in for the 100% match and the bonus never appeared. chat said i had to opt in BEFORE depositing, which is not written anywhere near the deposit button, and no they could not add it after the fact.
so i withdrew £85
so i withdrew £85, then the site let me cancel it and shove it back in the balance which i never asked for?? then requesting again it wanted the documents all over, third time now, and chat just keeps sending the same help link.
wagering counter went from 62% back to…
wagering counter went from 62% back to zero overnight, nobody can explain it.
the deposits work
the deposits work, thats about the top of it.
everything after that is a queue.
9 days for a £120 payout, 2 documents asked for a week apart, and a bonus voided over a stake i did not know was capped.
Live tables full again every night
I did not know a middle name mismatch…
I did not know a middle name mismatch could freeze a £60 cashout.
second time ive tried to take money out…
second time ive tried to take money out and i still dont know what im doing wrong. first go i withdrew £40, it sat pending three days then dropped back into the balance with a note saying the method wasnt verified. so i verified the card, waited, tried again for £55, and that one wanted a selfie holding my passport, which felt like a lot at half nine at night with the phone camera refusing to focus. four days on that one so far. the deposits went in on the first tap every single time.
did not realise the game had to finish…
did not realise the game had to finish loading before you press anything, so my first two taps did nothing and the third one started a spin at £2 instead of 20p. no undo, no confirmation, nothing
I did not realise closing the account…
I did not realise closing the account and taking a break are two different things. Picked take a break for a month, and the marketing emails carried on, and when it ended the account was just live again with a promo waiting on it.
The new releases row has not changed…
The new releases row has not changed since April, same 8 slots.
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