After checking Bocan’s website many times, I finally went into the store today to get some pieces ahead of my wedding. I’m so glad I did! All the items are beautiful! Handmade, excellent qual... See more
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See what reviewers are saying
I came into the store looking for a set to use when getting ready for my wedding, and i got to try on almost every type of dress they had in the store. Ilayda was extremely helpful and helped me decid... See more
Bocan has the best service that I've ever had, and it's the best place to get post-delivery wear from. I have had two pieces so far, and now I'm ordering the third one due to the excellent fabric. Lla... See more
Company replied
Bocan is the ultimate luxury wear (I bought 2 pieces) for my hospital delivery day and I couldn’t be more happy! Their quality is unmatched and worth every penny! Their designs are very unique. Not on... See more
Company details
Written by the company
Atelier for luxury nightwear and home reception wear to celebrate memorable occasions and new beginnings for the brides, mothers for baby receptions and the ladies who want to welcome their beloved ones in a selective style.
Contact info
33 Thayer Street, W1U 2QX, London, United Kingdom
- +447796411978
- info@bocancouture.com
- bocancouture.com
Best quality & great service
This is my third time ordering from bocan and their quality is top notch.
23 January 2024
Unprompted review
Best choice for night gowns and…
Best choice for night gowns and maternity. I have been a customer since 4 years and fabric quality did not change always looks new and elegant.
20 January 2024
Unprompted review
Your delivery is very very slow
28 December 2023
Reply from Bocan Couture
Dear Hamda Alhashmi,
Thank you for sharing your feedback.
We apologize for any inconvenience caused by our delivery time.
Our average production time is 2-3 weeks, as indicated on our website.
We prioritize high-quality materials and designs.
We appreciate your understanding and hope you'll be pleased with the final designs.
Rest assured, we'll provide you with the tracking number once your order ships.
Best,
Bocan Team
Best fabrics ever they are the best am…
Best fabrics ever they are the best am loyal Customer from seven years
2 February 2023
Unprompted review
It took forever for my items to arrive
It took forever for my items to arrive. I needed my robes for my baby birth which is soon. I also contacted Bocan couture via whatsapp today and no answer. I wouldn't have purchased had I known it would take this long.
11 December 2023
Reply from Bocan Couture
Dear Shaikha Hamad
We sincerely apologize for the delay in delivering your robes and any inconvenience caused.
For the highest quality designs and service, please understand that production and delivery times may vary.
Your patience is appreciated as we work to provide you with exceptional products.
We're pleased to hear that you've received your order along with the token of apology.
We hope the gift reflects our commitment to your satisfaction.
If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.
We value your feedback and are here to ensure your experience with Bocan Couture is positive.
Thank you for your understanding and trust in our brand.
Warm regards,
Bocan Team
Beautiful ♥️✨👌🏻
6 November 2023
Reply from Bocan Couture
Thank you so much Mrs. Anoud
Kindest regards,
Bocan Team
So happy with my new gown
The best customer service and the gown was beyond what I expected. I am very happy with their service and their wonderful product ^_^
Mshael
8 November 2023
Unprompted review
Reply from Bocan Couture
Dear Mrs. Aldosary,
Thank you so much for your kind words!
We're delighted to hear that you had a wonderful experience with our customer service and that the gown exceeded your expectations.
Your satisfaction is our top priority, and we appreciate your trust in us.
Looking forward to serving you again!
Best,
Bocan Team
The best costumer service with the best…
The best costumer service with the best Ilayda she is really friendly and she did what I wanted from my bathrobe customized only for me I really love this brand 🤍👌🏻
24 October 2023
Unprompted review
Reply from Bocan Couture
Dear Mrs. Fai,
Thank you for your wonderful feedback! We're delighted that we could create the perfect customized bathrobe for you.
Your satisfaction means the world to us, and we appreciate your love for our brand.
Best,
Bocan Couture Customer Service Team
Perfect experience
My experience was perfect and i was very pleasantly surprised with the night gown and robe that I received with the amazing help from llayda ❤️
17 September 2023
Unprompted review
I bought a night gown since 2 weeks now…
I bought a night gown since 2 weeks now I have not received it nor I have got any updates on it !
3 August 2023
Reply from Bocan Couture
Dear Ms. Albassam,
We are very sorry for this inconvenience and the delay.
Delivering the highest quality and service to our customers are one of our main priorities and that's why the production may take a bit longer than estimated time sometimes.
We definitely are taking your feedback into consideration.
Thank you for your sincere comment which gives us an opportunity to recover the missing point of our side.
We hope you'll be enjoying your Bocan set.
Please feel free to get in touch with us anytime, you'd like to.
Kindest regards,
Bocan Team
The product is amazing quality and…
The product is amazing quality and finish . I just hope delivery is faster .
Thanks
27 July 2023
Reply from Bocan Couture
Dear Ms. Hessa Ahmed,
Thanks for your comment.
We are so happy to hear that you are happy with the quality.
Regarding our detailed production line and the desire of the providing the best quality to each customers, delivery time can be a bit longer than the regular products.
Thank you so much for your kind understanding.
Please feel free to get in touch with us whenever you want.
Kindest regards,
Bocan Team
Don't hesitate to order.
Bocan has the best service that I've ever had, and it's the best place to get post-delivery wear from. I have had two pieces so far, and now I'm ordering the third one due to the excellent fabric. Llayda was so helpful; she reached me after making the order immediately to confirm the sizes; she even modified the height for me, and it was so fit when I received it...
13 August 2023
Unprompted review
Reply from Bocan Couture
Dear Ms. Rahaf Aljahdali,
Thank you so much for sharing your feedback with us.
As Bocan team, we are so glad to hear that you are happy with your Bocans.
It means a lot for us to be a part of your journey.
We wish your family a happy, healthy, wealthy life with lots of joy, laughter and abundance.
Best,
Bocan Team
Excellent service
Excellent service, really good stuff very high quality handcrafted goods.
4 August 2023
Unprompted review
Reply from Bocan Couture
Dear Ms. HK,
Thank you for your kind feedback.
It's a pleasure for us to deliver our pieces to our beloved clients like you:)
Kindest regards,
Bocan Team
I received the items not 100% same the…
I received the items not 100% same the items in website
16 July 2023
Reply from Bocan Couture
Dear Norah Alfayez,
We are so sorry for this inconvience.
Even if we immediately got in touch with you through our Whatsapp service, we wanted to get back to your genuine feedback here, as well.
This is the first time we encountered this kind of issue and we would like to apologies for this.
The shades of the pieces can be looking a bit different than the daylight regarding the lightening of the photoshoot.
We will definitely take this feedback under consideration and thank you for your contribution to our brand.
Please do not hesitate to get in touch with us anytime.
We hope you are happy with your Bocans.
Thank you.
Bocan Team
Reply from Bocan Couture
Dear Dania,
Thank you so much for your kind comments.
We hope you are enjoying with your Bocan.
Best,
Bocan Team
sooo accommodating and the fastest…
sooo accommodating and the fastest replies too! top notch customer service, honestly so pleased with my smooth experience with them
30 May 2023
Unprompted review
Reply from Bocan Couture
Dear Jude,
Thanks for your feedback.
Your happiness is our priority so we are trying to do the best all the time.
Warmest regards,
Bocan Team
Reply from Bocan Couture
Dear Maissa,
Thanks for choosing Bocan and sharing your feedback on this shopping experience.
We are very appreciated!
Kindest regards,
Bocan Team
Beautiful nightgowns especially the cotton
Beautiful night gowns especially the cotton fabric nice design as well I love bocan
3 May 2023
Reply from Bocan Couture
Dear Ms. Al Thani,
All the fabrics are being weaved towards our instructions, especially our Creative Designer Ayse Bocan, related to threads of the yarns, structure of the fabrics for your skin care and providing a lightweight journey.
Happy to hear that the fabric makes you feel great:)
We keep improving ourselves day by day.
Thanks for being a part of our journey.
Kindest regards,
Bocan Team
Delivery is very bad
16 April 2023
Reply from Bocan Couture
Dear Ms. Fajr,
We are truly sorry to hear that and apologies for the delay.
To be able to provide the best quality in the best designs, the production lead time can be exceed the estimated time sometimes.
We are working on this to improve our end permanently.
We hope you are happy with your Bocan and thanks for sharing your feedback with us.
Best,
Bocan Team
The customer service
The customer service was perfect and very helpful! Love the attention and kid support.
27 March 2023
Reply from Bocan Couture
Dear Ms. Najla,
Thanks for your kind appreciation.
We hope you are happy with your Bocan.
Warmest regards,
Bocan Team
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