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Bodywel® Ebikes Reviews 49

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TrustScore 3.5 out of 5

3.7

Bike accessories store
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Company details

  1. Bike accessories store

Written by the company

Bodywel is a high-quality and innovative electric bikes company that offers a new and sustainable solution for urban commuting.

Contact info

3.7

Average

TrustScore 3.5 out of 5

49 reviews

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Replied to 50% of negative reviews

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Rated 1 out of 5 stars

Poor quality and support

Got 2 e bikes, started having issue with one bike where it moving ahead without doing anything (Got saves lot of times hitting other vehicles and hurting myself)
Similarly the second bike I lost the Nut and I requested nut from them and paid the shipping cost. They sent me wrong nut and asked me to use washer to workaround. This is unacceptable

23 January 2026
Unprompted review
Bodywel® Ebikes logo

Reply from Bodywel® Ebikes

We're very sorry to hear about your experience, especially the safety issue you described.

To clarify, the replacement nut was sent based on the reference photo provided and was not incorrectly shipped. We only charged a €5 shipping fee. Additionally, an extra sensor was provided free of charge to address another issue.

We’re sorry the installation did not meet your expectations and remain available to assist.

Rated 5 out of 5 stars

Love my bodywel bike

Love my bodywel bike, it runs great no problems getting up hills and feels very stable. I have had a few problems with the bike recently but bodywel are happy to help sending out parts to get it fixed. Good all.round bike with good milage.

2 December 2025
Unprompted review
Rated 3 out of 5 stars

A26 in 🇬🇧 UK

Bought the bike 2 years ago, I was well impressed how sturdy it is, would be perfect for my commute
After a few months I had cable issues and they sent a video on how to repair it then the motor failed. They sent a new motor with instructions on how to change it. A lot of frustration for a new bike that should be repaired under guarantee, or replaced. I've had issues with the brakes - sorted by watching videos, but even so became wary that they'd fail at any time. There is rust on the chain, spokes and nuts & bolts (kept with other bikes that have no rust - in garage ).
To top it off the battery went to only doing about 20 Mike's a year ago. They offered a new at a reduced price but I decided not to spend any more on a bike I was unhappy with. Now it's completely dead! - very unhappy
Had a good 2 years riding just my 2 miles back & fore to work, felt generally safe as it was so sturdy- just the brakes let down & completely naff battery.
Hopefully a just bad one of the batch as so many good reviews

20 June 2025
Unprompted review
Bodywel® Ebikes logo

Reply from Bodywel® Ebikes

Dear customer,
I'm so sorry about this inconvenience and we would like to apologize for this bad experience.
Please note that We provide 1-year warranty for battery. Malfunctions such as poor contact, power outage, failure to store power, or capacity below 60% will be eligible for a new battery replacement within 180 days from the purchase date.
As for the battery usage, the following conditions may significantly shorten battery life:
1. Overcharging and over-discharging.
2. Underinflated tires could put extra stress on the battery.
3. Overweight and poor road conditions may affect battery range.
We strive to ensure that all of our customers are completely satisfied, and it is our hope that you truly are. If you have further question, feel free to contact us via email:
UK after-sales email: info.uk@bodywel.com
EU after-sales email: info@bodywel.com
Best regards,
Bodywel customer center

Rated 5 out of 5 stars

Bodywel A275 E-Bike

I bought the Bodywel A275, nearly two years ago. The reason I bought this bike instead of the 1000´s others on offer, the price, big battery, thick tyres, big display, hydraulic brakes etc. The only thing I didn´t like was the colour but apart from that I am 100% happy with the e-bike and can reccomend it to whoever for normal bike rides.

30 April 2025
Unprompted review
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Reply from Bodywel® Ebikes

Thank you so much for sharing your experience with the Bodywel A275! I'm thrilled to hear that you're happy with your choice and that it has served you well over the past two years. May it continue to bring you joy and smooth rides for many more adventures ahead!

Rated 5 out of 5 stars

I am so happy with my newly bought…

I am so happy with my newly bought Bodywel bike A275. It’s really a perfect electric bike for in the city or longer trips. It drives very smooth on every (bumpy) road. I can honestly recommend this bike, prompt delivery and for any questions Bodywels support desk is extremely helpful and friendly,

1 April 2025
Unprompted review
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Reply from Bodywel® Ebikes

Dear customer,

Hello!
Thank you for sharing such a positive user experience! We are also very pleased to receive your recognition. We are honored to be able to provide support when you need help, and we will continue to work hard to provide customers with better products and services.

We hope you enjoy riding, and we welcome you to share more suggestions or experiences with us anytime via email at info@bodywel.com.

Rated 5 out of 5 stars

Bodywel A26 E-bike

My partner bought this bike to get about on. From start to finish, the process was she loves the bike. She uses it all the time and it's never let her down. The battery lasts a long time, doesn't take much to charge to full (at very little cost). We did lose a key. The company replied straight away and have been very helpful. All round, the bike is very quality for the money. The company are very helpful, I'd have no hesitation in recommending them to others 🙏

25 February 2025
Unprompted review
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Reply from Bodywel® Ebikes

Dear customer,

Hello!
Thank you for sharing such a positive user experience! We are also very pleased to receive your recognition.
We are honored to be able to provide support when you need help, and we will continue to work hard to provide customers with better products and services.
We hope you enjoy riding, and we welcome you to share more suggestions or experiences with us anytime via email at info@bodywel.com.

Rated 5 out of 5 stars

Satisfied about her T16

My daughter Leony is working as a schoolteacher and has to go through Amsterdam by bike every day this Bodywel T16 is the best solution for her to go through the busy traffic.
She had a small problem with the sensor but the company Bodywel will send her a new one in short time .She is very satisfied about her bike and the people of Bodywel

10 January 2025
Unprompted review
Bodywel® Ebikes logo

Reply from Bodywel® Ebikes

Dear customer,

Hello!
Thank you for sharing such a positive user experience! We are also very pleased to receive your recognition. We are honored to be able to provide support when you need help, and we will continue to work hard to provide customers with better products and services.

We hope you enjoy riding, and we welcome you to share more suggestions or experiences with us anytime via email at info@bodywel.com.

Rated 1 out of 5 stars

Dont buy one

Brought a Bodywel A275. The screen, odometer and app are useless. Have had to replace bearings twice. Have had to replace the whole brake system and replace both tyres in less than 6 months. Absolute piece of excrement with matching customer service.

24 July 2024
Unprompted review
Bodywel® Ebikes logo

Reply from Bodywel® Ebikes

Dear customer,

Hello!
We apologize for this situation and I am unable to find your previous purchase information, could you provide more details to us?
We are disappointed to see your multiple negative comments about Bodywel.
We will work hard to help you resolve all issues, please give us a chance, hoping to handle your demands properly. Please contact us via email at the UK after-sales email: info.uk@bodywel.com, EU after-sales email: info@bodywel.com

Best regards,
Bodywel

Rated 1 out of 5 stars

Brakes don't work

Just bought a bodywel bicycle and after i assembled the bicycle i took it for a test drive and the brakes didn't work... sent an email to the customer service and they said that I need to fix it myself or need to bring it to a bike repair shop on pay it myself...

The bicycle was just 1 dat old and 1km on the odometer.

Also there was a scratch on the frame and they didn't help with this either.

Horrible Horrible service.

Please check for other places to purchase an bicycle.

29 September 2024
Unprompted review
Bodywel® Ebikes logo

Reply from Bodywel® Ebikes

Thank you for taking the time to give us feedback. We value every customer's opinion. There may have been a misunderstanding in your feedback, you may not have carefully read the emails we sent you. We did send you a video on adjusting the brakes, and most of the issues with brake performance can be solved by following the instructions in the video to loosen the screws. You mentioned that you were unwilling to follow the video instructions, so we suggested taking it to a nearby repair shop and we are willing to reimburse for any brake inspection bills. You also mentioned a slight scratch, with large products like this, there may be some bumps during transportation or assembly, which is why we provide a small bottle of original paint in each bike's accessory box for minor scratch repairs. We apologize for any inconvenience caused and continue to optimize and improve our products in order to create better quality Ebikes!

Rated 5 out of 5 stars

The battery can be locked and requires…

The battery can be locked and requires a key to open it, so you are not afraid of being stolen by thieves. The height of the A26 is perfect for my daughter and I ride it out sometimes. Very recommended.

3 January 2024
Bodywel® Ebikes logo

Reply from Bodywel® Ebikes

Dear customer,
Thank you for truly sharing your experience of using it. If you have any questions, please contact our customer service team. Wish you a happy day.

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