Bohooman Reviews 57

1 star is too good. Shocking customer service you are only talkng to a Robot!!
Purchased an e-gift card for my son for Xmas.
He has been unable to use it, the gift card numbers do not work in line with the on line purchase at the till. Numerous emails sent, same automated reply back. Nobody is reading them. This is so disappointing. It feels like the company have taken our money with no intension of us using the voucher as it does not work!!
Next step - MARTIN LEWIS

No response to emails, same old chatbot responses and after trying to dig deeper the good old " Our customer service team is experiencing a very busy period...we'll get back to you".

Absolute tosh

Extremely poor delivery service. I was promised my order after 13 days; 24 days have passed and it still hasn’t arrived. I do not recommend.

Just how much time BoohooMAN think you can spend chasing a refund ?
I ordered some Trainers size 10 , the confirmation order statted size 10 . They sent me a much larger size
After lots of hassle chasing a non existant Customer Service . ( I have learned that the only way they respond is because of Trustpilot Review ) Not that they have actually, actioned anything to remedy the situation . They are now asking me to return the Item and wait 15 Days .. Just how much time do they think I have ? MUK120743447

Placed a large order for my grandson's birthday. The shoes he particularly wanted weren't included in the package. I've emailed them twice through their website (that promises a response in 24 hours) and have heard nothing. Meanwhile, he pretty much hates the clothes.

I bought here once, the quality of the clothes is crap. They look like clothes from Shein or Aliexpress. For the price, I think it's a rip-off. I returned 2 of 3 products. The fabrics are cheap.
and the refund took more than a month

I ordered something. Couldn’t pick up the parcel so it was returned to Bohooman. It’s been 6 weeks now and Bohooman still hasn’t made the refund and their customer “service” gives the scam standard reply “we are busier than usual”. No they aren’t. They just don’t wanna deal with it.

Everytime I order something it's wildly different than the pics. I bought some cargo pants in the pic they were tapered, when I got them, each ankle was like a 32 inch waist. Guess they peg the clothes to the models to make them look better.

Returned item, this was acknowledged but never refunded. Really do not bother, the quality of the goods are terrible so you will return but you are unlikely to get your money back.

Absolutely the WORST online shopping experience paired with the worst customer service i ever experienced. Ordered 2 times from boohooman, first time i ordered a Korn shirt, shitty quality with a poorly printed design. They want you to send the stuff back with your own money. At the second time i ordered, i received the wrong package which was supposed to be delievered to a customer in france as i could see the recipient. So i got the wrong package with a thong and women underwear? I reached out to the customer service 2 times with 2 different emails. First one got completely ignored and they took 5 days to respond to my other mail. It took me 10 mails for thrmcto finally understand what my problem was. They try to act like they dont understand and as they finally understood that i got the wrong package they wanted me to send the wrong one back. With my OWN money! As i wanted to send it back my postal office told me to declare the items for the customs. For this i needed information on the items in the wrong package and their telephone number. Once i asked boohooman for these pieces of information they COMPLETELY ignored my messages, like all of them. I sent 2 mails more without any response. I reached out to paypal and fortunately they gave it back to me, thanks paypal. So my message is, that this “company” called boohooman is scamlike, which is my personal opinion. Yall shouldnt buy Anything from here as their customer service is really bad and is not capable of doing their job right. Bad quality products aswell.

I bought a product but got the wrong one. After contacting contacting customer service, the asked me to order again.

Today i got my order, again wrong one!

What's the point of paying for next day delivery and it's taken 2 days still not to arrive. And then boohoo uses Royal mail for delivery. This is disgusting and robbing customers of their premium payment. I guess that's why they keep on getting called out on TV. Poor service!!!

Pay for next day delivery my order still has not arrived!! Excuse after excuses. I only use this company due to the option they give for next day delivery so knew I’ll get it in time for my holiday. Now it’s to late I’ve received no such support or apologies or alternative solutions. Shella the customer’s service agent clearly has no knowledge on what customer service entails except for generic message sent to everyone. MUK116590785

Shocking customer service, ordered a coat with next day delivery, item never arrived.

contacted customer service, they have a different lie every day including two today, told me the courier had not received the item yet (without taking ownership of the fact they haven't sent my order) and then half an hour later told me the courier has lost it in their network, it cant be both.

online tracking doesn't recognise my order so they clearly haven't actioned the order, have told me they've issued a refund as a gesture of goodwill! how is it goodwill to refund a customer who has not received their order?

Customer service agents are rude, they lie and refuse to take ownership when the company has made a mistake.

Ordered a white trousers and some socks.
Next day delivery arrived in 2 days.
Oversized, different color.
Didnt even open the socks, now i have to pay for return.

Staff -Mary Grace

fast and effective customer service

Really bad service. Ordered a nice pair of joggers got something totally different.

Avoid.

Shittyest quality ever.
Dont but this crap. It is nothing like the pictures or the description and the fabric is the cheapest Thing i have ever seen. Not worth it at all.

Terrible experience.
The clothes have bad quality. It is extremely difficult to do a return and the customer service just sends templates of emails.

The upmost horrible customer service i have ever experienced my whole life! They steal your money and dont even send the product! They make you wait way beyond then you have to and yet dont even understand the customers issue!!!!!! Your the biggest scammers and the most horrible customer service team that is sat behind the screens who dont give a single thing about their customers!!!!! Ive contacted the team 5-6 times yet they make me wait and over the waiting date yet nothing from their side!!!! Pathetic customer service ! 4 weeks of waiting and i paid next day delivery wow shocking