Boiler & Heating Care Ltd Reviews 

49
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Clients note that the skilled professionals arrive right on time, handle complex repairs with incredible ease, and ensure every detail is properly managed. Consumers highlight the exceptional communication provided by the office team and the technicians during appointments. People express deep satisfaction with how quickly emergency plumbing problems, such as leaks or broken systems, are successfully resolved. Reviewers frequently emphasize that technicians are friendly, respectful, and always willing to go the extra mile to deliver outstanding results. Clients also appreciate that workspaces are left spotless and tidy once all the necessary maintenance is fully completed.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses, professional... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with the helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s difficult to find plumbers and central heating engineers who are both competent and good value for money, but with this company you have both. We were extremely satisfied with the service we ha... See more

Rated 5 out of 5 stars

Absolutely excellent service from Boiler and Heating Care Ltd. Amazing Shaqir was the engineer who attended and he was outstanding — professional, punctual, knowledgeable, and very friendly. He too... See more

Rated 5 out of 5 stars

I used Shaq and his team to fix my boiler and heating issues I was experiencing. They came on time as promised, fixed the issue in no time and left the place clean and tidy. Superb price and for me... See more

Rated 5 out of 5 stars

Best experience I've had with a plumber, they're willing to give all the details needed for the layman (verified with AI it was all correct too!) They also look out for customer needs and even sugg... See more


Company details

  1. Gas engineer

Written by the company

We provide boiler and heating installs, repairs and servicing (including controls). We also deliver emergency call outs 24 hours, 7 days a week (this includes boiler leaks, cylinder leaks, heating leaks and mains water leaks)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

49 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(49)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent
Great fast service

1 July 2023
Unprompted review
Boiler & Heating Care Ltd logo

Reply from Boiler & Heating Care Ltd

Thank you for your positive review

Boiler & Heating Care Office

Rated 5 out of 5 stars

Reliable and friendly

Quick, responsive, reliable and friendly. Definitely a company that ensured we feel like they are paying attention to our concerns. No rushing work and leaving mess behind. Dedicated to ensuring high-performance installations only. Will stick at using this company.

1 August 2023
Unprompted review
Boiler & Heating Care Ltd logo

Reply from Boiler & Heating Care Ltd

Thank you for taking the time and leaving us a reviwe on Trustpilot, although we are not very active here ever since we received a negative review unrelated with our services and by soemone that was not our customer and after reporting it we never got a resolution for it. Still your feedback is truly valuable for us and we look forward to being of assistance in the future.

Rated 5 out of 5 stars

My Ideal boiler was repaired and…

My Ideal boiler was repaired and serviced by Marvin. He was thorough, polite, cleaned up everything. He sorted out the problem and checked the whole system to make sure there were no other issues. Not the cheapest but very reliable and really excellent service. Would definitely recommend the company.

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Always a good job

Mr Lusha always does a good job. He arrives on time and completes the required work professionally and promptly. He explains what he's doing and carefully considers available options before proceeding with the work. He takes good care not to make unnecessary mess and is polite at all times. Highly recommended.

24 September 2022
Unprompted review
Boiler & Heating Care Ltd logo

Reply from Boiler & Heating Care Ltd

Hi Michael, thanks for taking the time to leave a review. We are really happy that our services met your standards and hope to be your choice for any of your plumbing/heating works in the future.

Rated 1 out of 5 stars

Ignored and blocked by Company

I decided to reach out to this company to address how one of their staff found it acceptable to park in a disable bay displaying no badge to pop into Costco Chingford for 3 hours.
On providing pictures and details via their Facebook page, not only did they ignore my message but blocked me!

Clearly a company not to be trusted as if you have an issue they will ignore you and then block you!

I personally would not use or recommend this company

31 July 2022
Unprompted review
Boiler & Heating Care Ltd logo

Reply from Boiler & Heating Care Ltd

Dear Sir, your review is unfair and misleading because it is unrelated to our services. Its not right that you should try to discourage others to do business with us because you took issue with how one of our workers parked his van. All the more since you've never even dealt with us or used our services. We work very hard to keep our clients satisfied and our impeccable reviews on checkatrade reflect that.

Kind regards

Rated 5 out of 5 stars

Boiler service

I contacted Boiler & heating care in search for a Boiler service as my regular Plumber was no longer available, as a result the rep for Boiler and Heating Care services contacted me with a competitive price and timing to carry out the service and I decided to take up his Offer. The Company kept me informed of the service required and duly met the appointment by sending a most pleasant young man, His work was neat, tidy, efficient and polite. He did a thorough service of the Boiler and sent me a full report of findings. I am completely satisfied with the outcome.

I hope this will prove of use

Yours sincerely

Peter Lark.

19 March 2022
Unprompted review

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