Heatco Scotland Ltd Reviews 

526
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service provided from initial contact to project completion. Many people highlight the staff's helpfulness, knowledge, and polite demeanor, making the entire process smooth and stress-free. Reviewers frequently mention the competitive pricing and excellent value received for the high-quality work. Consumers are particularly impressed with the high standard of installation, noting that engineers leave work areas spotless and tidy. Many also appreciate the quick turnaround from initial inquiry to completed installation, often within a few days.

What people talk about most

Service

Users describe positive interactions with service, highlighting a smooth, professional, and brilliant... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Price

Customers consistently note positive experiences with price, finding them fair and competitive compared to... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that initial inquiries were handled quickly and... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting the outstanding quality of work,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

the price quoted for the job was the prce Ipaid even though there turned out to be more work to be done .fromthe time Adam the engineer arrived at0730 until he leftleaving the house all clean andworki... See more

Company replied

Rated 5 out of 5 stars

Online enquiry dealt with by Grant the next day. House visit made by Kevin next day to survey existing system and my requirements from a new boiler. Very professional with no hard sales. Two days late... See more

Company replied

Rated 5 out of 5 stars

Grant came and checked our faulty boiler the next day after we contacted Heat Co. Before he left we had a printed quote for the supply and fitting of a replacement. We were offered a date for fitt... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Heatco. Turned up on time. Worked throughout in a less than comfortable space. Installed my new boiler with great quality despite it being in an outhouse and left everything n... See more

Company replied


Company details

  1. Gas installation service
  2. Central Heating Service
  3. Solar Energy Contractor

Written by the company

Heatco Scotland Ltd specialise in boiler replacement and renewable installations throughout Scotland


Contact info

4.9

Excellent

TrustScore 5 out of 5

526 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(526)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and Trustworthy Boiler installation.

I was in a pickle, no hot water and an old combi boiler which was toast. I called Kevin and he came out the same day and priced for supply and installation of a new unit with costing options . The install was carried out by an experienced fitter - Steven - in a very calm and professional manner with thermostat , warranty and general care and guidelines explained until I understood . Thank you Steven , and Kevin . Good job well done ! I would happily recommend your services to anyone in my predicament. 10/10 .

6 November 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you Mr Dundas, we really appreciate your 5 star review

Rated 5 out of 5 stars

I was looking for a new boiler as my…

I was looking for a new boiler as my boiler Brooke down on Wednesday the day after I phone some people I got put on to heatco Scotland and Kevin said he would come in the Thursday afternoon and looked. I was happy with the quote he gave and before I asked him a date he said He could fit me in on the Friday and I was happy to get the new boiler put in and I left him as I was working and when I finished he was finished Kevin was ready good at the quote and service and showing how it all worked so I would be recommending him and I am also getting more jobs and service done by him thanks Kyle 😊

4 November 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you Kyle , we appreciate your 5 star review

Rated 5 out of 5 stars

Just had a new boiler installed by…

Just had a new boiler installed by Heatco Scotland ltd.
From Kevin’s quote to completion everything was done to a very high standard. Can’t thank Kevin and Steven enough for their quick professional service.
Would highly recommend!

20 October 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you for your 5 star review

Rated 5 out of 5 stars

Excellent service

Very professional. Great price. Clean and tidy installation of boiler. Highly recommend.

1 November 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thanks Stewart

Rated 5 out of 5 stars

Great friendly, professional service. Highly

I needed a new boiler fast. Kevin visited me on a Sunday which was much appreciated and my new boiler was fitted that week by Brian, his colleague and Kevin.They arrived right on time and were friendly and professional with no mess. Brian explained how the boiler worked and was very informative. Communication was great between phone and text. Highly recommend.

20 October 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you Lisa, we appreciate your 5 star review

Rated 5 out of 5 stars

Friendly and professional service

Kevin, Adam and the team could not be faulted. They were friendly, professional and installed my new boiler quickly and with as little disruption as possible. I would certainly recommend Heatco Scotland Ltd.

13 October 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you Patrick

Rated 5 out of 5 stars

Very pleased with our new boiler

Very pleased with our new boiler. A friendly and efficient service from Adam & Kevin. I very much recommend Heatco Scotland.

23 September 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thanks William

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional, very polite and nothing too much trouble

20 September 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you Mairi

Rated 5 out of 5 stars

Very Happy.

Very happy with both the customer service and the quality of the workmanship provided by Kevin and Adam. They were efficient, punctual and fitted the new boiler with no disruption to the kitchen. Thank you.

7 September 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you for your 5 star review

Rated 5 out of 5 stars

Genuinely so impressed with these guys

Genuinely so impressed with these guys. They installed my new boiler with minimal fuss and noise, left the place spotlessly clean and were impressively punctual and thorough.

13 September 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you , we appreciate your 5 star review

Rated 5 out of 5 stars

Highly recommended company

Highly recommended company, Excellent and friendly service from Kevin and Adam.

2 September 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you James, we appreciate your 5 star review

Rated 5 out of 5 stars

Great service

Great service, Kevin and Adam were very helpful throughout the installation. Adam was a very neat & tidy worker. Great communication and fair price. Definitely recommend.

30 August 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you Eileen , I am glad to hear you are pleased with our work

Rated 1 out of 5 stars

**Very Bad Experience**

**Very Bad Experience**
After looking at many positive reviews.. I have decided to book survey for my old Boiler Replacement with Kevin and his team . After visit to property he gave the quote and asked me to check with housing association for condensate pipe work to be carried out externally if not he suggested they need to take flooring and put back on after installing condensate pump to bath waste ..He quoted an additional charge for condensate pump installation internally to bath waste .I have agreed for that extra 500£ for internal condensate pipe work and booked the installation .On the Installation day , Adam and other person arrived on time around 8 am in the morning and asked me to switch off the gas and water connection to carry out the Job and Later after around 30-40 minutes they went out and received call from Kevin stating we need to hold on fire as this required re-survey .

30 August 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Hi Kirangandhi

I understand you really wanted Heatco to carry out your installation , however there seems to some confusion as to why I made the decision not go ahead with the work.

The amendment to your original quote was to install a condensate pump and connect a condensate hose to the bath waste, This additional cost quoted did not include or mention lifting of laminate and tiled flooring and relaying flooring and re-tiling once the work was complete. As this was an amendment to original plans and was discussed over the phone, I was not aware of any laminate flooring or tiles. As you can appreciate laying laminate flooring and re-tiling a bathroom floor is not something myself or my engineers are qualified to do.

On the morning of the installation when my engineer highlighted this to me I asked them not to carry out any work until I could attend. I spoke to you on the phone and offered to stop later that day , then I received your email asking to cancel the order, I considered this the end of the matter.

I hope this clears up any confusion and I wish you all the best

Rated 5 out of 5 stars

Great Company

Kevin provided a quick, professional and great value for money boiler installation. He was also very helpful with some other plumbing issues. Would highly recommend the company

26 August 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you Christine

Rated 5 out of 5 stars

Great service

Great service, Kevin and Adam were great throughout the entire process. Great communication and fair price. Definitely recommend.

26 August 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thank you Bartosz

Rated 5 out of 5 stars

Excellent Service provided

I used boilerguide.co.uk to start looking for someone to help after my boiler was declared unsafe to use. I was contacted by Kevin within minutes of receiving the notification who understood the urgency of my situation. From quotes to installation, the whole process was professional and friendly and certainly put my mind at ease with easy communication. The work was carried out and tidied away within the morning. Excellent service from all. Thank you.

22 August 2022
Unprompted review
Heatco Scotland Ltd logo

Reply from Heatco Scotland Ltd

Thanks Stephanie

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look