While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and comfortable, lightweight fabrics, often highlighting the convenience of instant hijabs. Many appreciate the efficient delivery service and the exceptional customer service, noting quick responses and helpfulness with order adjustments. However, some customers experienced issues with packaging, receiving items in poor condition or without tags. A few people also encountered significant delays in order delivery and dissatisfaction with the company's response to these issues, particularly regarding refunds for undelivered prepaid orders and high customs fees with certain shipping options.

What people talk about most

Product

People report positive experiences with the product. Customers consistently praise the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bokitta hijabs are v.lightweight, practical, vibrant & has different styles to cater to different contexts. I love Voila & Voila Maxi styles for its relevance to my profession & activities. I love the... See more

Company replied

Rated 5 out of 5 stars

I had some issue with the slight delay in the confirmation of my order as well as some concerns in shipping, however, Bokitta quickly responded when i inquired via email. Alhamdulillah, your quick... See more

Company replied

Rated 5 out of 5 stars

Superb Delivery Svc! Received in 2 days! Over numerous orders. Many thanks, team! I wear only Bokitta as Singapore is so humid and warm. I am a revert, so instant hijab helps! Material is also coo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. I accidentally ordered on the BOKITTA U.S webpage when I was supposed to order locally from their Singapore webpage. BOKITTA’s customer service rep managed to quickly cancel... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

Bokitta is a leading Islamic fashion brand that designs modest, elegant, and comfortable hijabs for the everyday young and working Muslim women. Bokitta's Online Hijab Store offers fashionable, ready to wear & pinless hijabs for Muslim women. Shop plain & print instant hijabs online in chiffon, silk and more. Bokitta was founded in 2009 and become the first clothing brand to release the first instant pinless Hijab which quickly gained popularity internationally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good job Bokitta.com !!!!

I recently purchased a few items from Bokitta.com and faced a bit problem but Allhamdulillah the Bokitta.com team help me a lot.
Excellent customer service! The team was responsive, professional and very helpful.

24 February 2026
Unprompted review
Bokitta logo

Reply from Bokitta

thank you for your feedback :)

Rated 5 out of 5 stars

Great company

Great company, I love their original design. I purchased their instant hijab, but also clothes, everything is good quality. It is easy to order and quick to deliver. Staff is super responsive too. Love it !

20 February 2026
Unprompted review
Bokitta logo

Reply from Bokitta

Thank you for your feedback, we appreciate it :)

Rated 5 out of 5 stars

The customer service helped me a lot…

The customer service helped me a lot with my requests about order adjustments and shipments. She is as well very patient with me, and we resolved everything at the end. I am very satisfied, Alhamdulillaah. I hope to order more hijabs and abayas soon, In Shaa Allah!

21 February 2026
Unprompted review
Bokitta logo

Reply from Bokitta

We appreciate your feedback :) looking forward to serving you in the future

Rated 5 out of 5 stars

My second purchase from Bokitta

My second purchase from Bokitta . Quality and designs of the hijab are great . Delivery was very fast . Products were well packaged. Will buy again and recommend the brand .

29 January 2026
Bokitta logo

Reply from Bokitta

Thank you for your feedback :) looking forward to serving you in the future InShaAllah

Rated 4 out of 5 stars

Even though you claimed the shipments…

Even though you claimed the shipments is foc but still we have to pay extra to the logistic company in which i think it shall be covered in the free shipment claims

28 January 2026
Bokitta logo

Reply from Bokitta

Thank you for your feedback, you being a long time customer should actually know that all our claims are correct :)
What you paid the logistics company for are not shipping charges they are local customs and duties which is explained in multiple places on our website .

Rated 5 out of 5 stars

hijab

Due to the distance, I realize that there was a minor delay in both confirming my orders and responding to my messages. But I really love Bokitta hijabs-both the style and the fabric.

31 January 2026
Unprompted review
Bokitta logo

Reply from Bokitta

Thank you for your feedback :)

Rated 5 out of 5 stars

The best instant hijab ever!

Always has a good experience with the product and their customer service. Been a BOKITTA lover since 2019.

20 January 2026
Unprompted review
Bokitta logo

Reply from Bokitta

Thank you for your loyalty :)

Rated 5 out of 5 stars

I had some issue with order confirmation and shipping

I had some issue with the slight delay in the confirmation of my order as well as some concerns in shipping, however, Bokitta quickly responded when i inquired via email. Alhamdulillah, your quick response cleared up things.

Thank u so much. Your staff (Sarah) have been very helpful and very considerate. I will always love Bokitta, in shaa Allah.

18 January 2026
Unprompted review
Bokitta logo

Reply from Bokitta

Thank you for your feedback :)

Rated 5 out of 5 stars

#LoveBokitta#

Ordering and payment was easy, no hidden fees and trustworthy payment site. Delivery was fast and smooth thus far.
Great hijabs with great fabric, design, ease of wear and comfort.❤️

26 December 2025
Bokitta logo

Reply from Bokitta

We are glad we were able to meet your expectations , thank you for the feedback :)

Rated 5 out of 5 stars

Bokitta, a living experience!

The online purchase of Bokitta’s hijabs is made easy and fast. I have always loved the design and style of pre-wrapped hijabs by Bokitta which I have been wearing since 2015. Bokitta’s hijabs are designed for women to wear at any and all occasions.

28 December 2025
Bokitta logo

Reply from Bokitta

Thank you for your kind words, we are glad to be able to meet your needs :)

Rated 5 out of 5 stars

Bokitta

Great quality and very comfortable to wear. The fabric is soft, stylish, and easy to style without slipping. I love the designs and colors. Definitely worth it!

28 December 2025
Bokitta logo

Reply from Bokitta

we appreciate your kind words :)

Rated 5 out of 5 stars

The Products are lovely and the quality…

The Products are lovely and the quality are superb! Fast delivery. Just disappointed with the duty tax amount! The courier would charge $1 dollar per item as computed. It defeats the purpose of not being able to pay for the shipping fee.

28 December 2025
Bokitta logo

Reply from Bokitta

Thank you for your kind words :) unfortunately taxes are levied by the authorities at country of destination and we have no control over that , however we always try our best to assist wherever we are able to

Rated 5 out of 5 stars

Bokitta lover

I’ve made two purchases from this website and I’m really happy with the shipping and the products. The prices are quite good too.

30 December 2025
Unprompted review
Bokitta logo

Reply from Bokitta

thank you for your feedback :)

Rated 5 out of 5 stars

I really love the prints

I really love the prints, the design is no nonsense, almost perfect seams, looks very neat when put on. I wish they design more of prints with vibrant colors.

30 December 2025
Unprompted review
Bokitta logo

Reply from Bokitta

thank you for your feedback :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look