Amazing experience. We were unsure about the product, but the staff provided good help. They understood our requirement and helped in making the decision.
Company replied
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See what reviewers are saying
We bought a sofa, coffee table, pillows, and a dining table at Bolia Lillestrøm and we’re very happy with the whole experience. The store has a great sense of design and style, with an inspiring atmos... See more
Company replied
I purchased an outdoor furniture cover (with the name of Hicover) for a Swing Bench that was described as 600 denier. The item when compared with swatch was not of that thickness and had no internal s... See more
Company replied
Very nice customer experience at the shop (Bolia Trondheim, Solsiden). Clearly top quality products. It is expensive but these items are designed to last for decades so it is totally worth it.
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Velkommen til Bolia. Et skandinavisk designunivers inspirert av den foranderlige naturen som omgir oss. Våre design er utformet av anerkjente designere fra hele verden og håndlaget av dyktige møbelsnekkere – kun ved bruk av de beste og mest holdbare materialene. Tidløs design som er skreddersydd for deg og produsert for å holde i generasjoner.
Written by the company
Contact info
4.5
Excellent
6K reviews
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Bought, confirmed but cancelled
Bought a pall, got receipt and confimation and then they cancelled a couple of days later due to unavailability of the outlet product. They even called me to verify if I still want to buy it and suddenly claimed they have to cancel the purchase. How come? after my purchase the item was not listed anymore on their webiste so it does not make sense when they explained that another person has bought it. Very irritating and unprofessional
4 February 2021
Unprompted review
Reply from BOLIA
Hi Bali,
We are very sorry to hear that your pall was unavailable.
We do have some problems with the flow on the website and are working hard to solve this issue. We apologize for the inconvenience this has caused you.
If there is anything we can do for you in the future please do not hesitate to contact our Customer care.
I wish you a nice day.
Best Rgds
Solveig
Bolia International A/S
Delivery was delayed twice with no…
Delivery was delayed twice with no explanation. Guys who came to deliver sofa didn't unpack the package and intall it, but left right away. Contacted customer service with no reply..
21 January 2021
Reply from BOLIA
Hi Qiao,
I am sorry to hear that the delivery was delayed.
We do have have to follow the COVID-19 restrictions and regulations (that are changing all the time) and which cause these changes, but I have replied to your email and hope you are happy with the solution.
Wish you a nice day!
All the best,
Solveig
Bolia International A/S
Good experience
We had an easy, pleasant and constructive experience at Bolia. We are very happy with the table.
1 January 2021
Reply from BOLIA
Hi Eden,
Thanks for taking the time to write this kind review! We appreciate it so much. And we're glad you're happy with your new table!
Best, Maria / Bolia
The sofa was damaged and incomplete
The sofa was damaged and incomplete
Delivery company caused damage on my property
Costumer service and store were unhelpful
1 month after I haven’t got any help or answer
28 December 2020
Reply from BOLIA
Hi Antonio,
Thanks for your comments.
We are so sorry to hear that the sofa was damaged and that there were damages on your property too. We will of course take care of this. We are very sorry that it takes time to get an answer. We are extremely busy at the moment due to busy times and more inquieries than usual.
Thanks for your patience and please do not hesitate to give our customer care a call if it is urgent.
Have a nice day!
All the best
Solveig
Bolia International A/S
Reply from BOLIA
Hi Mahas,
Thanks for the kind recommendation!
All the best,
Maria / Bolia
Customer support problem
Hi,
I can not give more than 2 stars ... because
I bought 5 items from Bolia.
Three were okay, but two parts are not as it should (i but cracked).
I created a support case with Bolia. Since 4 weeks I get a nice email every that they not have the capacity to deal with the cases.
Hopefully next year Bolia support will reach the next level of Support case handling: doing more things than writing emails.
Regards
-Stefan Bormann
23 December 2020
Reply from BOLIA
Hi Stefan,
Thanks for your review.
We are very sorry that it takes time to get an answer. We are indeed lacking behind at the moment due to extremely busy times and more inquieries than usual. We are working on this problem so that our customers can get the support they need and are working as fast as possible.
Thanks for your patience and please do not hesitate to give our customer care a call if it is urgent.
Have a nice day!
All the best
Solveig
Bolia International A/S
This is my second purchase from Bolia
This is my second purchase from Bolia, and both items have not been up to the standard of quality for their prices.
The recent item was received over three weeks ago, is unuseable, and I am still waiting to hear back from somebody regarding my product issue.
I receive an automated message claiming they are busier than normal to attend to my case currently which worries me that there is so many fault claims.
I will not buy anything again from Bolia, given the customer service and quality control.
17 December 2020
Reply from BOLIA
Hi Hannah,
I am sorry to hear that you are experiencing problems with your new chair.
I have made a replacement order for you and sent yo a new order confirmation.
Yes, we do have a lot of inquiries at the moment and therefore longer response time, unfortunately. This is due to a fantastic sale and a lot of sales and product related questions, not only claims.
We are always here to help you and hope to see you another time!🙂
All the Best,
Solveig
Bolia International A/S
Beautiful design and collections.
Top service and beautiful design. Delivery faster and better then anywhere else. by far. Very happy with my furnitures.
18 November 2020
Reply from BOLIA
Hi Hilmar,
Many thanks for your great review.
How lovely to hear that you are happy with your new designs - and with the delivery time.
Welcome back another time!
Best Regards
Solveig
Bolia International A/S
We love so much and no regrets at all…
We love so much and no regrets at all in buying our T20 bench and charirs from Valby. Craftmanship and the quality of the wood is excellent! In addition prices are reasonable -got 30% off :). Planning next year to have a lenestol or sofa from Bolia!
22 October 2020
Reply from BOLIA
Hi Nanette,
Thanks for your comments!
Lovely to hear that you are pleased with your new furniture.
You are more than welcome back another time! :-)
All the Best
Solveig/Bolia
Reply from BOLIA
Hei Heidi,
Tusen takk for din anmeldelse.
Det gleder oss å høre at du er fornøyd kunde.
Ønsker deg velkommen tilbake! 😊
Mvh
Solveig
Bolia International A/S
Terrible service on delivery!
First of all, really bad delivery! We recently bought a Noora Sofa. On the day that we expected the sofa to be delivered, only one person showed up to deliver the sofa. Therefore, my partner had to help him to carry all the sofa parts upstair. This was totally disappointing that with such an expensive purchase, we did not even get a proper service on the delivery.
Second, when we visited the Bolia shop, the staff did not leave us alone even for a minute to think and choose our sofa in peace and they continuously followed us and spoke unnecessarily. Even with all this talking, they could not help us to choose the right Sofa combination.
11 August 2020
Unprompted review
Reply from BOLIA
Hi Parisa,
Thanks for your feedback.
I am really sorry to hear that you have had this experience with the delivery service. You are always welcome to contact our Customer care and we are of course always happy to look into these cases and find a solution.
Customer care opening hours:
Monday – Friday: 9-19
Saturday – Sunday: 10-16
Or email kundeservice@bolia.com
Regarding the visit in the shop we apologize for this, but I am sure our staff just wanted to help. Otherwise, please feel free to tell them next time, that you need some time alone to think and spend some time alone in the store.
I have sent you an email and I hope you are happy with this solution.
Wish you a lovely summer!
Kind regards
Solveig
Bolia International A/S
Shockingly bad treatment from customer service
Honestly shocked from dealing with Bolia’s customer service. We treated our grey Scandinavia sofa with the Bolia Foam Cleaner on recommendation from their own store. It ends up making the stain looking worse. We follow directions from customer service - and it looks even worse! We tried to find a solution, but customer service is so incredibly slow, arrogant, uninterested and behaving like proper bullies. They claim it’s our fault due to reasons we still don’t quite understand, even when we’ve bought every product within their own eco system and followed every direction and recommendation from their own products and employees. They were happy for us to take the case onwards to the Norwegian Consumer Council instead of finding a respectable solution between us; just shows how much they value and care about their customers. Never purchasing or considering Bolia ever again.
EDIT IN RESPONSE TO REPLY:
To clarify so there is no misinformation; we have never demanded that you send us a new sofa - this is simply untrue. All we asked was for you to cover dry cleaning costs and shipping of the footstool in this regard. As you refused, we suggested purchasing a new sofa from you at a discounted rate via suitable gift card amount. All we were offered was a 1500NOK gift card, which amounts to two kitchen bowls at Bolia, and doesn’t justify us buying a new sofa from you for 50 000NOK.
Also, as we have mentioned previously, the previous owner only ever used dry cleaning, as have we. We also purchased the sofa several years ago, and have been able to tell you how it’s been treated these years. Regardless, if your foam
cleaner is fully dependent on any previous treatment, there should be a clear warning on the product stating this.
We are still open to finding a solution, so if you’d rather continue the conversation directly rather than portraying this in a skewed matter here, please get in touch.
28 July 2020
Unprompted review
Reply from BOLIA
Hello Alex
Thank you for your thoughts.
We are sorry that it takes longer time for us to answer, we are extremely busy at the moment.
But we try our best, and as you have experience; you can always reach us by phone :-) I hope you`re chat with our product manager gave you some tip, on how to remove the stain :-)
Its a bit difficult for us, to recommend something when you have bought a Bolia sofa from another customer. This because we dont know which product this customer have used on the sofa over the last 6 years. And that can be the reason that the foam cleaner did not work as planned
We have also tried to meet you with different solution, but we cant send you a new sofa in this case. We are sorry that we are not able to meet your expectation.
Kind regards Kristi/ Bolia
Bolia customer service is a absolute…
Bolia customer service is a absolute disgrace. Their response time is unacceptable and they, without even answering the original question sent per email, just send you another email thanking you for your patience.
21 July 2020
Unprompted review
Reply from BOLIA
Hello Marcus.
Thanks for your message.
Unfortunately are we extremely busy at the moment.
But if you need to contact us and get quick answers, our phone is open everyday:
Customer service opening hours:
Monday – Friday: 9-19
Saturday – Sunday: 10-16
I have answered to you email, and if you want we can sent you cleaning product for free :-)
Wish you a lovely summer!
Kind regards Kristi/Bolia
15 000 NOK for a cupboard that was…
15 000 NOK for a cupboard that was broken. Overall quality of furniture lower than what i looks like (not massive wood, but cheaper MDF inside).
Friendly but very slow customer service. At this price, I expect more. Or I can go to IKEA again.
14 July 2020
Unprompted review
Reply from BOLIA
Hey Theordor.
We are very sorry for the wait. We are extremely busy at the moment, and therefor we experience longer process time.
But we are available on phone everyday:
Customer service opening hours:
Monday – Friday: 9-19
Saturday – Sunday: 10-16
I have made a new order for the broken part, and sent you the information on your email. Thank you for your patience, and I wish you a lovely summer!
Vh Kristi/Bolia
Loving our new couch
Loving our new couch
Got help from the very friendly staff at Skøyen. The process of actually nailing down which couch we wanted, took a few days, maybe even weeks. We got help in every step of the process. Very nice experience. Love Bolia's designs!
18 June 2020
Unprompted review
Reply from BOLIA
Hi Marita,
Thanks for your lovely review.
How great to hear that you are loving your new couch. We are also delighted to hear that you had such a nice experience at Bolia Skøyen.
Hope you enjoy your new furniture and welcome back another time! 😊
All the Best,
Solveig
Bolia International A/S
Bolia disappoints yet again.
We ordered sofa tables with marble top. The marble top has scratches on the surface and uneven filling. The design is not cold friendly and the table falls even with a faint of nudges while walking by. When we reached out to the customer service they said this is part of the design and refused to accept the flaws in the marble by saying it’s normal for this type of marble. Our experience with in-store staff is 180-degrees to the customer service agents. I wonder if they have outsourced their customer support to some agency who doesn’t consider good customer service a part of the brand value.
23 May 2020
Unprompted review
Reply from BOLIA
Hi Sam,
I am sorry to hear about your experience and I am also sorry to hear about the problems you have with your marble top. I am not able to look into your specific case as I can not see your order number, but please do not hesitate to send us a few photos and your order number on email and we will of course look into your claim and see what we can do for you.
Thank you and have a nice day.
All the Best,
Solveig
Bolia
Amazing experience.
30 April 2020
Unprompted review
Reply from BOLIA
Hi Kaneez,
Thanks for your review.
How lovely to hear that you are happy with the experience.
Welcome back another day :-)
Best Rgds
Solveig
Bolia Internationa A/S
Reply from BOLIA
Hei Sofie,
Takk for din tilbakemelding her på trustpilot.
Så flott å høre at du er fornøyd med service og levering!
Ha en fin dag :-)
Mvh
Solveig
Bolia International A/S
Great
Great, friendly and clarifying support from Bolia Trondheim shop staff. :)
2 March 2020
Unprompted review
Reply from BOLIA
Hei Susanna,
Thanks for your review.
Thats lovely to hear.
Welcome back to Bolia another time!
Best Rgds
Solveig
Bolia International A/S
Super service!
1 March 2020
Unprompted review
Reply from BOLIA
Hei Mette,
Mange takk for dine 5 stjerner her på trustpilot.
Supert å høre at du er fornøyd med servicen
Velkommen tilbake til Bolia en annen gang! :-)
Mvh
Solveig
Bolia International A/S
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