Great product, great design, great service all the way to my home. Only suprised that the wood delivered was very dried. Would have expected to have it protected more with an oil treatment.
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See what reviewers are saying
The sales consultant Ana Moita was polite, friendly, knowledgeable, professional and most helpful. The Bola premises in Basel are very stylish and reasonably priced. We are pleased to have found a ca... See more
Company replied
No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like... See more
Company replied
Super friendly and experienced team. Thanks to Luca for the personal customer service. We love our choice of sofa and he is the one who helped us through the process. Location is beautiful as well.
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.5
Excellent
1K reviews
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Disappointing post-purchase service
Unfortunately, while the sales experience was excellent, the overall service after purchase has been very disappointing.
The sales consultant was amazing, super friendly and very helpful. This created high expectations for the rest of the customer journey. However, the post-purchase service did not meet those expectations at all.
I experienced multiple issues with my order:
1. Only 3 chairs were delivered instead of the 6 ordered. They can't find them, even after a month
2. The marble coffee table arrived with multiple visible stains. While I understand that marble is a natural material, this does not justify delivering a product with clear defects. A customer should not be expected to keep an item that is visibly flawed, regardless of the material.
3. Regarding the sofa, I was informed that exchanging one part would come at a high additional cost.
What is most disappointing is the clear contrast between the excellent service before the sale and the poor support afterward. Customer care should not end once the payment is made. As a premium brand, Bolia should take responsibility for delivery errors and product quality issues and support customers fairly when problems arise.
I hope this feedback is taken seriously and used to improve, as it currently does not reflect the brand image Bolia presents during the sales process.
16 December 2025
Reply from BOLIA
Hi Silvia. Thank you for sharing your feedback with us.
We truly appreciate you taking the time to outline your experience, and we are very sorry to hear that your post-purchase journey did not meet your expectations.
We understand how frustrating it must be to face issues such as missing items, a coffee table with visible stains, and challenges regarding your sofa exchange.
This is certainly not the level of service we strive to deliver, and we sincerely apologize for the inconvenience caused.
Please rest assured that we take your concerns seriously.
Our team would like to review your case in detail and find the best possible solution for you.
Could you kindly reach out to us at kundenservice.ch@bolia.com with your order number + pictures?
This will allow us to investigate the situation promptly and ensure that everything is resolved to your satisfaction.
Your feedback is invaluable to us, and we will use it to improve our processes and ensure a better experience for all our customers.
Thank you again for bringing this to our attention.
Kind regards,
Nikki, BOLIA
Clara Ramos Marques is amazing
Clara Ramos Marques is amazing! Super helpful and nice 🙏
30 November 2025
Reply from BOLIA
Thank you for your kind words, Verena!
Cheers,
Nikki, BOLIA
Emma in the Zurich store was super…
Emma in the Zurich store was super helpful to us in picking out the right sofa. Super patient as we had to come back in several times with several different configurations and never pushy. Loved working with her!
1 December 2025
Reply from BOLIA
Thank you so much for your kind words, Katherine.
See you soon in BOLIA!
Best regards,
Nikki, BOLIA
Very friendly and professional service
Very friendly and professional service. Great advice, no pressure.
29 November 2025
Reply from BOLIA
Hi Sigi, thank you so much for your kind words.
Best regards,
Nikki, BOLIA
Emma was proactive in following up and…
Emma was proactive in following up and very helpful.
29 November 2025
Reply from BOLIA
Hi Stan, thank you so much for your positive review.
Best regards,
Nikki, BOLIA
Reply from BOLIA
Hi Mauro,
Thank you for your feedback! We look forward to welcoming you back to our store.
Best regards,
Anna, BOLIA
Great experience with right advice.
2 November 2025
Reply from BOLIA
Hi Rok.
Thank you for your review!
We're glad you had a great experience and received the right advice. 🌟
Best regards,
Nikki, BOLIA
Already done
Bolia has a fantastic service and advise. They offer the possibility of returning the goods un to 30 days. My only disappointment was dealing with the delivery stuff. I guess they are a 3rd party company and usually they don't care about anything. They came in time but were very rude. I wish I could write a separate review only for them.
19 October 2025
Reply from BOLIA
Hi Cintia,
We truly appreciate your kind words about our service and advice. I’m very sorry to hear about your experience with the delivery company, we absolutely want all our customers to have a positive experience from start to finish.
I’ve sent you an email, as we naturally don’t want you to be left with a bad impression. Thank you so much for taking the time to share your feedback, it really means a lot to us!
Best regards,
Anna, BOLIA
Due to process they could not eve wave the delivery , expending more than 300 chf
I have bought a kite - sitzkissen at the store. The product was not available and charged me 14 chf for delivery, whey the could request it to the store I and I could it pick up, not happy about it.
4 October 2025
Reply from BOLIA
Dear Customer,
Thank you for your feedback.
Since our stores do not have the capacity to store customer orders, many deliveries are sent directly to your home. Unfortunately, in-store pickup is not always possible for logistical reasons.
As a gesture of goodwill, I have already refunded your delivery costs. I hope this solution is acceptable to you.
If you have any further questions, Customer Care Service is happy to assist.
Kind regards
The BOLIA Team
Another Great Experience
The Bolia team in Geneva has always been professional, helpful and efficient.
28 September 2025
Reply from BOLIA
Thanks a lot for this positive feedback, it means the world to us.
Cordialement, Elisabeth/BOLIA
Beautiful things
It’s always nice to look a beautiful things and the Bolia.com website is very beautiful, if not always practical. It can be a bit too fussy and a little complicated to find certain options. Otherwise, the experience is usually a nice one.
26 September 2025
Reply from BOLIA
Hi Anthony,
Thank you for your kind words and honest feedback. We’re happy you enjoy our website design and will take your input on usability into consideration.
Best regards,
Anna, BOLIA
The experience was excellent as both…
The experience was excellent as both consultants were very nice welcoming and understood my needs quickly, which helped to find best solution for the orders. Additionally reassured the color of the carpet by showing examples.
Really satisfied ! Felt like could not choose while online and having them advised me, all felt easy and smooth!
27 September 2025
Reply from BOLIA
Hi Kamile,
Thank you so much for your kind words! We’re delighted to hear that our team could make the process smooth and help you find the perfect solution. We truly appreciate your feedback and look forward to welcoming you again.
Best regards,
Anna, BOLIA
Great sofas and customer service
We bought a sofa and it is amazing, worth its price. The 5 stars though, are especially due to a very good customer service: we had an issue at some point with the fabric we chose and they immediately proposed to send a new couch without additional costs.
31 May 2025
Reply from BOLIA
Hi Riccardo,
Thank you for your kind words, we truly appreciate it. We’re also happy to hear that you’re enjoying your new sofa and that we could help resolve the issue!
Best regards,
Anna, BOLIA
No possibility to get the order…
No possibility to get the order delivered in the Bolia local shop. Delivery timeline not respected.
18 August 2025
Reply from BOLIA
Hi Nathalie.
We’re sorry, but it’s not possible to have the order delivered to a local Bolia store, and we also regret that the delivery timeline was not respected.
We have sent you an e-mail.
We truly appreciate your understanding and patience.
Best regards,
Nikki, BOLIA
Excellent service
29 July 2025
Reply from BOLIA
Dear Gemma,
we are happy to hear that you had a good experience.
Thank you for sharing.
Best regards,
Marianne, BOLIA
Salesperson was excellent
Salesperson was excellent, delivery is much quicker than a lot of other furniture stores. Very happy.
17 July 2025
Reply from BOLIA
Hi Silvana,
What a wonderful review — thank you!
We're delighted that you had such a great experience at BOLIA! 🌞
See you soon,
Nikki, BOLIA
Great furniture and an incredibly…
Great furniture and an incredibly helpful staff! Especially great to pick up some summer sale items! Will definitely be back for more.
8 July 2025
Reply from BOLIA
Hi Robert. Thank you so much for your positive review!
We're thrilled you loved the furniture and found some summer sale gems 🌞
We are looking forward to welcome you back! 💛
Best Regards,
Nikki, BOLIA
Reply from BOLIA
Hi Yan, thank you so much for your kind words and positive review. 😊
Best Regards,
Nikki, BOLIA
100% recomendable
The person who take care of me while at Bolia to buy a couch was extremely competent, multi lingual and very nice person. I will recommend without any question to go Bolia for the product they offered and for the competency of the professionals who work there
6 July 2025
Reply from BOLIA
Hi Felipe. Thank you so much for your kind words!
We're thrilled to hear you had such a great experience and truly appreciate your recommendation.
You're always welcome at BOLIA!
Best regards,
Nikki, BOLIA
Excellent customer service
Carla was very interested in what was important to me, informed herself about the various options and then made specific suggestions. She took a lot of time to choose the right furniture with me. And the result was a beautiful sofa that suits me and that I really like.
Thank you very much Carla!
26 June 2025
Reply from BOLIA
Hi Renate
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that Carla took the time to understand your needs and guided you thoughtfully through the options.
It’s wonderful to know that you found the perfect sofa and that you're happy with the result.
Best regards,
Marianne, BOLIA
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