I visited the Zürich office on two occasions just looking for ideas for new living and dining room furniture. I was assisted by a different member of staff on these visits. When I started to plan s... See more
Company replied
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The saleswoman who served me was very professional, knowledgeable, insightful, and presented options. In addition, she gave me space and time to consider each option. And there were many pieces to... See more
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No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like... See more
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The service in the shop was extra-ordinary great. Zoe helped to find the couch which will fit perfectly with my existing furniture. She visualized the different possible setup with me in the shop to... See more
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Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2k reviews
Asks customers to review
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Great product and the facility and…
Great product and the facility and information to bring it was also very good.
28 October 2023
Reply from BOLIA
Hi Nadine! 😀
Thank you for your positive review.
We are very happy to hear about your experience.
Best regards,
Nikki, Bolia.com
Reply from BOLIA
HI Anca and thank you for your review.
We apologize for the poor condition in which you received your product.
I noticed we've have sent you an e-mail with a solution, which you've accepted.
Again, I sincerely apologize for any inconvenience caused and hope that the solution provided meets your satisfaction.
Kind regards,
Nikki, Bolia.com
The full beginning to end buying experience is important!
Service inside the shop is great, friendly and experienced!
The after sales experience is terrible. Deliveries and assembly outsourced to very cheap and unprofessional delivery companies. So, it’s feels like you buy a furniture from Bolia and a delivery experience from IKEA (actually worse than IKEA) ….
It’s a bad way for Bolia to outsource this part as it’s the last impression I get from my Bolia experience and it’s a bad experience.
21 October 2023
Reply from BOLIA
Hello Chris,
we are very sorry to hear that you experienced an unprofessional delivery. We are working close with the delivery companies we chose. Even though your experience might be one of a few, we take it very seriously. Thank you for sharing.
Best regards,
Marianne, Bolia.com
It was all good and the lady in the…
It was all good and the lady in the shop was very friendly and helpful. No complaints.
5 October 2023
Reply from BOLIA
Hi Sally! 😊
Thank you very much for your positive review.
We are delighted by your positive experience in our store and with our staff.
Best regards,
Negar, Bolia.com
Reply from BOLIA
Dear Sinem,
Thank you for your review.
We are happy to read you were satisfied with our colleague's help at the Geneva store and hope you enjoy your new furniture soon.
We wish you a wonderful day.
Kind regards,
Aleksandra, Bolia.com
Excellent service and products
5 September 2023
Reply from BOLIA
Hi Antonia and thank you for your positive review! 😊
We are incredibly happy that you like both our products and service.
Best regards,
Negar, Bolia.com
I am so happy with my purchase!
5 September 2023
Reply from BOLIA
Hi Alexandre and thank you so much for your review! 🤩
We're thrilled to read that you're happy with your purchase!
Enjoy your new item!
Cheers,
Negar, Bolia.com
My experience at the store was…
My experience at the store was extremely professional, efficient and pleasant.
7 August 2023
Reply from BOLIA
Dear Mrs Lamont,
Thank you for choosing Bolia.
We are glad you had a nice experience at our store in Luxembourg.
We hope to see you among our clients again.
Best regards,
Victoria, Bolia
Top customer service
3 August 2023
Reply from BOLIA
Hallo und vielen Dank für die schöne Bewertung.
Wir sind dir sehr dankbar, dass du deine bereichernde und positive Erfahrung mit dem Kundenservice teilst. Das freut uns sehr!
Liebe Grüße,
Cassandra, Bolia.com
The tracking shows delivered but I did…
The tracking shows delivered but I did not receive anything…
3 July 2023
Reply from BOLIA
Hi! Thank you for your review.
We apologize that your delivery is taking a long time.
We are currently investigating your case.
Best regards,
Negar, Bolia.com
Everything went perfect
Everything went perfect. Products of fantastic quality. Delivery on time. They do it with Planzer. They unpacked and assembled the sofa and armchairs for me and also removed the packaging from my apartment. Great service !!
2 July 2023
Reply from BOLIA
Hi Barbara! :)
Thank you for the fantastic review.
We're delighted that everything went perfectly for you.
We appreciate your feedback and hope to assist you again soon!
Best regards,
Negar, Bolia.com
Verkäufer war super
1 July 2023
Reply from BOLIA
Hallo Dominik und vielen Dank, dass du dich die Zeit genommen hast, eine positive Bewertung zu schreiben. Ich wünsche dir einen schönen Tag! :)
schöne Grüße,
Negar, Bolia.com
I love Bolia
I love Bolia! The design and quality are top notch, great selection. We've now ordered multiple times. The Basel store is excellent, especially Tibet, he has been so helpful!!! Thank you
20 June 2023
Reply from BOLIA
Hello Neda and thank you for your positive review! :)
We're delighted that you love our store and have had a great experience!
It's so wonderful to read that Tibet from our Basel store has been particularly helpful.
We appreciate your kind feedback!
Best regards,
Negar, Bolia.com
professional service
professional service, non biased advice and very kind personal at store.
11 June 2023
Reply from BOLIA
Hi Zsuzsanna and thank you for your positive review!
We're delighted to hear that you received professional service, unbiased advice and encountered kind staff at our store.
We appreciate your feedback and look forward to seeing you again soon.
Best regards,
Negar, Bolia.com
The Bolia sales person was very arrogant and snob
The Bolia sales person was very arrogant. She was also not friendly at all with her colleagues and created an very weird environment accusing her colleague to steal her client in front of the client
27 February 2023
Reply from BOLIA
Hi there,
Thank you for your review!
I'm really sorry to hear this. We will inform our store about this, as this is not the environment we want to create in our stores.
We hope to see you again.
Best regards, Stine / Bolia Customer Care
Best customer service!
14 April 2023
Reply from BOLIA
Bonjour,
Merci beaucoup pour votre review.
Nous sommes ravis de savoir que vous avez eu une bonne expérience avec nous.
Nous vous souhaitons une très belle journée.
Cordialement, Victoria / Bolia Customer Care
Parfait quality et design
10 February 2023
Unprompted review
Reply from BOLIA
Bonjour,
Merci infiniment pour votre review. Nous sommes ravis que vous soyez content de nos articles.
Nous vous souhaitons une excellente journée,
Syrine / Bolia Customer Care
Unprofessional, don't recommend ordering online
First time my husband and I are buying online - honestly worst experience and a very unprofessional site. We were charged two times; the order number was not accessible, and after many, many phone calls, we are still unsure if we will get our furniture or when the delivery will occur. So far, I don't recommend buying online.
5 September 2022
Unprompted review
Reply from BOLIA
Hi there Andrea,
Thank you for your review. I'm so sorry to hear that you had troubles with our website and the payment of the order. If you sent us and e-mail or call us, we will help find your order and of course refund the double payment.
Best regards, Stine / Bolia Customer Care
Great experience and atention to client
16 April 2022
Unprompted review
Reply from BOLIA
Hi Beatriz,
Thanks for taking the time to share your experience. That is really appreciated!
Best, Signe / Bolia
Great furniture - terrible service
As is the case with other reviews - my story is similar
The furniture is great, the customer service is terrible.
I visited the in person store in Zürich, and in the store everything was ok, the staff is somewhat helpful and friendly.
But then dealing with customers service over email the reply was so slow, I ended up going in store to try to get answers. Taking over a week to reply to a customer service email is definitely not okay.
From what is priced as a premium furniture company I really expected more.
There is also very little effort to correct these bumps. An apology for the inconveniences would have gone a long way to smooth things over.
1 February 2022
Unprompted review
Reply from BOLIA
Hello Johan,
Thank you for your review!
We are very sorry to hear that you are not satisfied with our service. The response time is unfortunately, at the moment, longer than usual, for which we deeply apologize. You are, however, always welcome to call us so that we can take a look a the case straight away.
We are very thankful for your feedback, which of course will be taken into consideration when trying to improve our service processes.
Best regards,
Julie, Bolia International A/S
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