The saleswoman who served me was very professional, knowledgeable, insightful, and presented options. In addition, she gave me space and time to consider each option. And there were many pieces to... See more
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See what reviewers are saying
Mona in the Zurich store is always extremly helpful, professional and has excellent taste. Everytime I go there she is extremly friendly - and this is why I like going back.
Company replied
No problems ordering the furniture, actually our third Boila product. However, I find it quite annoying that one has to wait for the right moment until a "sale" is starting. It feels a little bit like... See more
Company replied
The sales consultant Ana Moita was polite, friendly, knowledgeable, professional and most helpful. The Bola premises in Basel are very stylish and reasonably priced. We are pleased to have found a ca... See more
Company replied
Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Accessories
- Living room shop
- Outdoor furniture shop
- Sofa store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was all good and the lady in the…
It was all good and the lady in the shop was very friendly and helpful. No complaints.
5 October 2023
Reply from BOLIA
Hi Sally! 😊
Thank you very much for your positive review.
We are delighted by your positive experience in our store and with our staff.
Best regards,
Negar, Bolia.com
Reply from BOLIA
Dear Sinem,
Thank you for your review.
We are happy to read you were satisfied with our colleague's help at the Geneva store and hope you enjoy your new furniture soon.
We wish you a wonderful day.
Kind regards,
Aleksandra, Bolia.com
Excellent service and products
5 September 2023
Reply from BOLIA
Hi Antonia and thank you for your positive review! 😊
We are incredibly happy that you like both our products and service.
Best regards,
Negar, Bolia.com
I am so happy with my purchase!
5 September 2023
Reply from BOLIA
Hi Alexandre and thank you so much for your review! 🤩
We're thrilled to read that you're happy with your purchase!
Enjoy your new item!
Cheers,
Negar, Bolia.com
My experience at the store was…
My experience at the store was extremely professional, efficient and pleasant.
7 August 2023
Reply from BOLIA
Dear Mrs Lamont,
Thank you for choosing Bolia.
We are glad you had a nice experience at our store in Luxembourg.
We hope to see you among our clients again.
Best regards,
Victoria, Bolia
Top customer service
3 August 2023
Reply from BOLIA
Hallo und vielen Dank für die schöne Bewertung.
Wir sind dir sehr dankbar, dass du deine bereichernde und positive Erfahrung mit dem Kundenservice teilst. Das freut uns sehr!
Liebe Grüße,
Cassandra, Bolia.com
The tracking shows delivered but I did…
The tracking shows delivered but I did not receive anything…
3 July 2023
Reply from BOLIA
Hi! Thank you for your review.
We apologize that your delivery is taking a long time.
We are currently investigating your case.
Best regards,
Negar, Bolia.com
Everything went perfect
Everything went perfect. Products of fantastic quality. Delivery on time. They do it with Planzer. They unpacked and assembled the sofa and armchairs for me and also removed the packaging from my apartment. Great service !!
2 July 2023
Reply from BOLIA
Hi Barbara! :)
Thank you for the fantastic review.
We're delighted that everything went perfectly for you.
We appreciate your feedback and hope to assist you again soon!
Best regards,
Negar, Bolia.com
Verkäufer war super
1 July 2023
Reply from BOLIA
Hallo Dominik und vielen Dank, dass du dich die Zeit genommen hast, eine positive Bewertung zu schreiben. Ich wünsche dir einen schönen Tag! :)
schöne Grüße,
Negar, Bolia.com
I love Bolia
I love Bolia! The design and quality are top notch, great selection. We've now ordered multiple times. The Basel store is excellent, especially Tibet, he has been so helpful!!! Thank you
20 June 2023
Reply from BOLIA
Hello Neda and thank you for your positive review! :)
We're delighted that you love our store and have had a great experience!
It's so wonderful to read that Tibet from our Basel store has been particularly helpful.
We appreciate your kind feedback!
Best regards,
Negar, Bolia.com
professional service
professional service, non biased advice and very kind personal at store.
11 June 2023
Reply from BOLIA
Hi Zsuzsanna and thank you for your positive review!
We're delighted to hear that you received professional service, unbiased advice and encountered kind staff at our store.
We appreciate your feedback and look forward to seeing you again soon.
Best regards,
Negar, Bolia.com
The Bolia sales person was very arrogant and snob
The Bolia sales person was very arrogant. She was also not friendly at all with her colleagues and created an very weird environment accusing her colleague to steal her client in front of the client
27 February 2023
Reply from BOLIA
Hi there,
Thank you for your review!
I'm really sorry to hear this. We will inform our store about this, as this is not the environment we want to create in our stores.
We hope to see you again.
Best regards, Stine / Bolia Customer Care
Best customer service!
14 April 2023
Reply from BOLIA
Bonjour,
Merci beaucoup pour votre review.
Nous sommes ravis de savoir que vous avez eu une bonne expérience avec nous.
Nous vous souhaitons une très belle journée.
Cordialement, Victoria / Bolia Customer Care
Parfait quality et design
10 February 2023
Unprompted review
Reply from BOLIA
Bonjour,
Merci infiniment pour votre review. Nous sommes ravis que vous soyez content de nos articles.
Nous vous souhaitons une excellente journée,
Syrine / Bolia Customer Care
Unprofessional, don't recommend ordering online
First time my husband and I are buying online - honestly worst experience and a very unprofessional site. We were charged two times; the order number was not accessible, and after many, many phone calls, we are still unsure if we will get our furniture or when the delivery will occur. So far, I don't recommend buying online.
5 September 2022
Unprompted review
Reply from BOLIA
Hi there Andrea,
Thank you for your review. I'm so sorry to hear that you had troubles with our website and the payment of the order. If you sent us and e-mail or call us, we will help find your order and of course refund the double payment.
Best regards, Stine / Bolia Customer Care
Great experience and atention to client
16 April 2022
Unprompted review
Reply from BOLIA
Hi Beatriz,
Thanks for taking the time to share your experience. That is really appreciated!
Best, Signe / Bolia
Great furniture - terrible service
As is the case with other reviews - my story is similar
The furniture is great, the customer service is terrible.
I visited the in person store in Zürich, and in the store everything was ok, the staff is somewhat helpful and friendly.
But then dealing with customers service over email the reply was so slow, I ended up going in store to try to get answers. Taking over a week to reply to a customer service email is definitely not okay.
From what is priced as a premium furniture company I really expected more.
There is also very little effort to correct these bumps. An apology for the inconveniences would have gone a long way to smooth things over.
1 February 2022
Unprompted review
Reply from BOLIA
Hello Johan,
Thank you for your review!
We are very sorry to hear that you are not satisfied with our service. The response time is unfortunately, at the moment, longer than usual, for which we deeply apologize. You are, however, always welcome to call us so that we can take a look a the case straight away.
We are very thankful for your feedback, which of course will be taken into consideration when trying to improve our service processes.
Best regards,
Julie, Bolia International A/S
Customer Journeys & Sustainability
I had a mixed experience with Bolia. First of all, I have to say that I love the furniture. I've bought two pieces already. I had a very friendly and helpful staff member help me with my purchase in Luzern. She was really great.
When I phoned in, though, to ask how long the sale on a sideboard would be, another sales person ( a younger lady) was woefully clueless. I even directed her to the part of the store where the sideboard was to have her take a look and she couldnt find it. I would definitely recommend more sales training for this young lady. Like other reviews, I found the pick-up point in Emmen very hard to find. All it really needs is a big sign that says: Bolia Pick-Up Here!
And finally, I paid for my furniture in the store with a EC card. After the pick up, I still got an invoice asking me to pay for the furniture. I wrote to Bolias customer service telling them that they made a mistake, I had paid and they should check their records. I got a very nice, very friendly email back saying that that's correct, I did pay already but that its standard practice to send the email regardless. I find this a little superfluous. First of all, I wasted my time writing that email and the customer service person wasted her time replying to my email. In this age of digitalization, there must be a better way to figure out who has paid and who hasnt?
My professional opinion and my subjective experience tells me that the customer journey at Bolia has some holes in it and it would be nice to have a more seamless experience. I still love my furniture! So thank you for that.
PS: The next step would be to start thinking of a sustainability strategy running through your whole value chain. That would be awesome and be a nice marketplace differentiator!
12 December 2021
Unprompted review
Reply from BOLIA
Hello Nikolina
Thank you for your review!
We are very pleased to hear that you like our furniture, but are of course very sorry that your second experience did not live up to your expectations and the general service level that we aim for.
As you write, invoices are automatically sent out once the order has been collected or delivered. This serves as a form of receipt. But we apologize for the confusion.
We are very thankful for your feedback, which of course will be taken into consideration, so that we can better our processes and avoid the less than ideal experience that you had.
Best regards
Julie, Bolia International A/S
Beautiful brand, terrible logistics
I bought 4 beautiful plates, a gorgeous sleeper sofa and a sturdy dining table in Bolia. I'm really happy with the quality of this brand, they design amazing stuff. The only (yet not insignificant) issues are the logistics and customer service (at least in Switzerland), as they never deliver on the day they say they will and it takes them very long to get back to you. It is fair to add that, after a lot of complaining emails, they did compensate me quite generously. So if you're not in a rush, the quality and design are really great.
16 November 2021
Unprompted review
Reply from BOLIA
Hello,
Thank you for your review!
We are very sorry that you had a bad experience with our delivery- and customer service.
We are very busy at the moment, which unfortunately has resulted in a longer response time.
As you have not listed your order number in your review, we cannot comment on this specific case. But we are pleased to hear that you got your delivery in the end and that you are satisfied with the compensation.
We appreciate your feedback, which we of course will take into account.
Best regards,
Julie, Bolia International A/S
Highly recommended
Great service, attentive staff, very well and professionally advised on the purchase. Highly recommended. Now waiting for the delivery.
18 September 2021
Reply from BOLIA
Hi Stephane
Thanks for taking the time to share your experience.
We’re happy you had a good time shopping with us!
Best, Sidsel / Bolia
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