BOLLSEN Hearing Protection Reviews 

519
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's effectiveness in blocking noise for sleep, motorcycling, or swimming, and preventing water ingress, often calling them life-changing. Many highlight the high quality and comfort, noting their ability to stay in place. The company's customer service also receives frequent acclaim for being exceptional, responsive, and helpful, going above and beyond to resolve issues. Conversely, some customers found the earplugs less effective at blocking noise or prone to falling out. A few also experienced discomfort or noted that newer product versions felt less soft or effective compared to previous designs.

What people talk about most

Product

People report positive experiences with the product, with many reviewers highlighting its effectiveness and... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the products as... See more

Customer service

Customers consistently report positive experiences with customer service, often describing it as excellent,... See more

User experience

Users describe positive interactions with user experience, often praising the comfort and effectiveness of... See more

Service

Reviewers highlight positive aspects of service, with many praising the amazing and excellent customer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more

Company replied

Rated 4 out of 5 stars

Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more

Company replied

Rated 4 out of 5 stars

These earplugs have literally kept me sane!! And functioning!! They’re literally my life saver!! I can’t be without this product now!! I have Fibromylagia and work in a Hospital and any Lack of sleep... See more

Company replied

Rated 4 out of 5 stars

I have the black hearing protection for motorcycling. I wondered at the fit as one fell out during a ride without me noticing (when I put on my helmet). Although I constantly checked them (& sti... See more

Company replied


Company details

  1. Hearing Aid Shop

Written by the company

🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

519 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(519)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A very well organized scam

A very well organized scam. They send you the biggest size (when they don't let you choose any size on the website). Once i received them I wrote to them to ask them for a refund since they didn't fit my ears and they sent me an email by return inviting me to pay more money for a 'studio' that you make your own personalised ear plugs by taking a photo of your ear!!. And with a some kind of magic, they know which is your ideal size. Yeah right!
I been asking for a refund and return address but they don't answer me. DON'T BUY FROM THIS COMPANY!

5 October 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Katie,

We're sorry to hear about your experience and apologize for any inconvenience caused. At BOLLSEN, we strive to provide the best possible service to our customers.

Regarding the size of our earplugs, we offer our AR KI TECH service, which utilizes AI technology to determine the ideal size based on a photo of your ears. This service is designed to ensure a personalized fit for maximum comfort and effectiveness.

We understand your frustration with the refund process, and we apologize for any delays in communication. Please rest assured that our customer care team did their best to assist you as fast and efficiently as possible.

Thank you again for taking the time to share your experience.

Best regards,

Edgard
BOLLSEN Review Management Team

Rated 1 out of 5 stars

Ears are sore and do not block noise

These earplugs made my ears very sore and they did not block snoring noise. Please note that you can send them back but you have to pay for postage. What a con! I just hope they don’t send the returned ones to other customers as they are reusable. I stick to my cheap foamy ones! Would not recommend

12 September 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hello Francis,

Thank you for sharing your feedback with us. We're sorry to hear that our earplugs didn't meet your expectations and caused discomfort.

We'd like to clarify that the information regarding returns and postage costs is outlined in our Terms and Conditions, which you agreed to upon making your purchase. We aim to provide transparent information to our customers to ensure a clear understanding of our policies.

Regarding your concern about the returned earplugs, please rest assured that we adhere to strict hygiene standards, and any returned products are thoroughly inspected and disposed if used.

Should you have any additional comments, feel free to contact us back.

Best regards,
Edgard
BOLLSEN Review Management Team

Rated 5 out of 5 stars

My husband has injured his shoulder and…

My husband has injured his shoulder and is sleeping on his back, this has resulted in sleepless nights for me as he is snoring! I have tried 2 different brands of earplugs but they weren't effective and hurt my ears. I sent off for the Bollsen ones and they are fabulous! They block out the noise and are comfortable to wear - even when I'm sleeping on my side. Would recommend!

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Very good buy

These earplugs are very effective, comfortable and discreet.
I bought them for a concert and they meant that I could hear the music without feeling it was hurting my ears! They are also good for filtering out annoying background noise when needing to concentrate. A recent purchase and I will continue to use them in more situations. The container is small and can be carried on a keyring.

16 August 2023
Unprompted review
Rated 1 out of 5 stars

Absolute waste of time,just a gimmick…

Absolute waste of time,just a gimmick they don’t work.if they were selling these on Amazon they would have 1 star reviews,dont believe the hype

2 August 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi,

We're sorry our product didn't meet your expectations. Your feedback is valuable, and we're continuously improving. Please feel free to reach out with any specific concerns so we can assist you further.

Best regards,
Edgard
BOLLSEN Review Management Team

Rated 5 out of 5 stars

First class customer service

Unfortunately the ear plugs did not suit my ears however the customer service and promptness of refund was first class. I could recommend their services 100%.

30 August 2023
Unprompted review
Rated 1 out of 5 stars

Not sure why my review was removed……

Not sure why my review was removed… Unless it’s because it was negative. These earplugs are a waste of time and I will stick to the foam ones that I’ve been using for years. Don’t waste your money on them.

27 August 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hello,

Thank you for sharing your feedback with us, and we apologize for any confusion regarding the removal of your review.

We want to assure you that we value all customer feedback, both positive and negative, as it helps us improve our products and services. We strive to maintain transparency and integrity in our review process, and we'll investigate why your review may have been removed.

We're disappointed to hear that our earplugs didn't meet your expectations, and we understand your frustration. Your satisfaction is important to us, and we're here to assist you further.

I want to assure you that we take your concerns seriously, and we have reached out to you via email to offer a solution. Please check your inbox, and we're here to assist you further with any questions or concerns you may have.

Thank you for your patience and understanding.

Kind regards,

Edgard
BOLLSEN Review Management Team

Rated 5 out of 5 stars

Finally a genuinely great product!

I was sceptical- as I have had many experiences of being ripped off, for buying things that we’re supposed to be very good- at what they told me it was good for… these earplugs actually work very well. They stay in the ear so well, it’s a bit tricky to get them out. They kept water out of my ears and stopped me experiencing ear infections. The great little container they come with- was fantastic when getting in and out of the sea/pool with my six year old. It comes with a keyring attachment. When I was done swimming- just unscrew the lid and pop them in… brilliant

7 August 2023
Unprompted review
Rated 1 out of 5 stars

It is interesting that Trust Pilot have…

It is interesting that Trust Pilot have detected a lot of fake reviews.
I bought a special deal of 3 pairs and they do not work at all. I have asked for a refund.

11 August 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hello,

Thank you for bringing this matter to our attention. We take all feedback seriously, and we apologize for any inconvenience caused.

In order for us to assist you further and escalate your request, could you please provide us with your order details, including the order number and the email used for the purchase?

We also appreciate your mention of Trustpilot's detection of fake reviews. Rest assured, we uphold strict standards for authenticity and transparency in our reviews.

Once again, we apologize for the inconvenience and look forward to resolving this matter for you promptly.

Kind regards,
Edgard
BOLLSEN Review Management Team

Rated 1 out of 5 stars

No effect

No effect! I tested these at home and on a flight. There is NO discernible noise reduction. The ear plugs are junk so I'm left with the very expensive, metal, cylindrical container which will probably never actually be useful and just make me feel duped every time I look at it. They sent me an email with a link to I leave a review but it does not allow you to click anything less than 5 stars! THAT'S how they have so many positive reviews!

7 June 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Dear Caroline,

Thank you for reaching out. We're sorry to hear about your experience with our earplugs. It's important to note that it typically takes an average of five consecutive days of use for the earplugs to adapt to your ear canal and provide optimal noise reduction.

Regarding your review, we want to clarify that we do not control the review platform's functionality, including the star rating system. However, we appreciate your feedback and will pass it along to the appropriate team for consideration.

I personally reached you via email to further discuss your case and hopefully offer you a solution.

Thank you for your understanding.

Best regards,
Edgard
BOLLSEN Customer Service Team

Rated 5 out of 5 stars

So far, so good.

I was after some hearing protection to go with my new motorcycle and helmet, and research led me to Bollsen Moto ear plugs.
I ordered 2 pairs via their easy to use website and a few days later they arrived. In the meantime, the customer services team sent emails letting me know my order was on it’s way, plus advice on the correct way to insert the ear plugs.
I’ve only used the ear plugs once but they seem very effective at taking the harsh edge off wind noise while still allowing me to have a conversation, hear other traffic, and still hear my motorcycle. Easy to insert and remove, once they were in I didn’t even notice they were there. They also come with a handy little storage cylinder to keep them clean and dry when you’re not wearing them.
Recommended obviously.

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Great product + friendly service

The product is great and the plethora of reviews helped me set realistic expectations and understand the product before purchasing.

The company was kind when asking me to review their product and provided a coupon in return.

Overall, I’m very satisfied with my purchase and glad to have some quality, reusable ear plugs to help me sleep through my partner’s snoring.

21 July 2023
Unprompted review
Rated 5 out of 5 stars

Waterproof earplugs

I have a perforated eardrum so it is important for me to keep my ear dry when having a shower. The Bollsen waterproof earplugs certainly do the trick. My ear is kept free from water entering into it and so free from infection :-)

18 July 2023
Unprompted review
Rated 2 out of 5 stars

I bought 2 pairs of the Bollsen Life+…

I bought 2 pairs of the Bollsen Life+ Earplugs as they had "an offer" on. NB The earplugs are still on sale since I purchased them 3 months ago, and i suspect it will be so forever.

Also lots of fake reviews as highlighted on top of this page.

The earplugs are ok with respect to noise cancellation. However, they are quite difficult/fiddly to place in ears, and start to feel uncomfortable after about one hour. It also states good for side sleepers, but this is not the case. They require removal from the ear mid-sleep as they hurt your ears and definitely are uncomfortable when sleeping on your side.

If you want good earplugs, buy alternatives on amazon for a fraction of the price.

18 April 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Taka,

Thank you for your review. We are very sorry to hear you did not have a pleasant experience with our BOLLSEN hearing protection.

We regret not addressing this concern to our customer support, as we always do our best to find the most suitable solution for every unsatisfied customer. We do offer a 40-Day-Money-Back guarantee if unsatisfied with the results of our product.

We also understand that the standard size of the earplugs you ordered does not fit all comfortably, which often results in pain, discomfort or soreness. This is why we have developed the AR KI TECH online ear measuring system. This technology allows to determine the right size of the earplugs based on photos of your ears. This way, we can ensure a more customised and comfortable fit and therefore better noise reduction.

Kind regards,
BOLLSEN Hearing Protection

Rated 5 out of 5 stars

The best out there

I had to give up swimming a few years ago due to constant earaches. I'd tried a few different types of earplugs but none of them stopped it happening. I thought I'd give it one more go and decided to pay a bit more money than I had previously, hoping that they might work. I'm delighted to say they have! They're easy to use and never fall out, I've been swimming several times now with no issues. Would definitely recommend.

18 July 2023
Unprompted review
Rated 3 out of 5 stars

Good customer service

Customer service is good

16 June 2023
Unprompted review
BOLLSEN Hearing Protection logo

Reply from BOLLSEN Hearing Protection

Hi Simon,

Thank you for sharing your feedback with us. Unfortunately, after checking our records, I couldn't find any correspondence under the email address you provided.

I'm sorry to hear that you found our product unsatisfactory and experienced difficulties with the return process. We'd like to assist you with this matter, and I've sent you an email with a solution. Please check your inbox, and we'll do our best to address your concerns.

If you have any further questions or need additional assistance, please don't hesitate to reach out to us directly.

Best regards,

Edgard
BOLLSEN Review Management Team

Rated 5 out of 5 stars

Relief

First of all, great customer service with good follow up service.
Secondly, I have tried every type of ear plug. Normal, industrial, wax you name it. All work to a degree but don’t block out snoring noise.
Lastly, your ear plugs blocked my wife’s incessant snoring from the start so I am very happy to have a nights sleep without interruption.
Thank You Bollsen.

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Game changer for sleep

I have previously tried foam earplugs that left my ears dry, sore and bleeding. I have quite small ears and they fit great for me. They don’t eliminate all noise but definitely minimise sounds. As a side sleeper I only need to put 1 in every night and I can still wake up to my alarm every morning and they are exactly what I need. I have just placed my second order for these earplugs as they have helped me finally sleep through the night beside my snoring partner and for £40.00 for 2 pairs it’s great value for money.

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Great for sleep

Ive tried loads of different ear plugs for sleeping with through the years and theyve either fell out during the night or hurt my ears. These stay in for the duration of the night and are very comfortable

12 July 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look