Ordered the watersafe+ swim plugs. Unfortunately they kept falling out. Emailed Bollsen who advised me to use their AR-KI tool. Received new earplugs which were much better for the shape of my ears .... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been using bollsen earplugs to keep water out of my ears while swimming daily for over 3 years, they have done their job comfotably and effectively througjout this time. Ive had to replace them... See more
Company replied
Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted. I was most surprised and I am happy to provide t... See more
Company replied
Excellent product and communication from Bollsen. These are the best earplugs I have had for a good night's sleep and I have tried many. Eliminates background sounds like snoring and planes flying nea... See more
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Company details
Written by the company
🌍 At BOLLSEN, we design premium reusable earplugs that help people sleep better, focus better, and live better. Founded in 2016 in Munich and designed in Slovenia (Europe), BOLLSEN is a leading hearing protection brand trusted by thousands worldwide. Our earplugs for sleeping, swimming, motorcycling, music, and work combine advanced acoustic filters with soft, hypoallergenic materials for proven noise reduction and all-day comfort. Why choose BOLLSEN? Because we believe hearing protection should improve your life — not just reduce noise. Each pair is CE, UKCA, and ANSI certified, featuring eco-friendly grass-paper packaging and European design standards. BOLLSEN has been featured in BBC Science Focus, Which, The New York Times Wirecutter, Glamour UK, Mixmag, and Runner’s World as one of the best earplug brands for sleeping and everyday use. If you’re looking for sustainable, reusable earplugs that fit your lifestyle — from concerts to swimming — BOLLSEN helps you enjoy silence, comfort, and peace of mind. 🌍 https://bollsen-hearingprotection.com https://bollsen-gehoerschutz.de 🇩🇪 BOLLSEN entwickelt premium wiederverwendbare Ohrstöpsel, die Menschen helfen, besser zu schlafen, sich zu konzentrieren und ihr Gehör zu schützen. Seit 2016 in München gegründet und in Slowenien (Europa) designt, zählt BOLLSEN zu den führenden Marken für Gehörschutz. Unsere Ohrstöpsel zum Schlafen, Schwimmen, Motorradfahren, für Musik und Arbeit bieten hohen Tragekomfort, zuverlässige Geräuschreduzierung und nachhaltiges Design. Alle Modelle sind CE-, UKCA- und ANSI-zertifiziert und werden in umweltfreundlicher Graspapier-Verpackung geliefert.
Contact info
Dunajska cesta 159, 1000, Ljubljana, Slovenia
- support@bollsen-hearingprotection.com
- bollsen-hearingprotection.com
4.3
Excellent
480 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product and service.
I have been using Life+ earplugs for a couple of years now and have found them very good. Excellent service from this company. Would highly recommend.
28 October 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Eileen! We're thrilled you love your Life+ earplugs 💙 Did you know the Life+ design was granted a design patent back in 2021 and has since won multiple awards for comfort and performance...
Best
Alen
Founder & CEO
Honestly I was disappointed
Honestly I was disappointed. I purchased ones for sleeping that were also good for swimming. The customer service was great at responding and ensuring I get the right pair.
I paid extra for the fitting but unfortunately one of the buds fell out during my open water swim.
I got in touch hoping they would offer free replacement as I’d seen them do for so many others who left positive reviews but that wasn’t the case for me. I did get a discount of 30% and the AR KI sizing for free. Honestly I have just been too afraid to use them because it’s not cheap. I had reverted back to an old cheaper pair I got from Amazon - realised I had been wearing them wrong and once I got it right they have stayed in place and done the job.
Overall I’m not convinced these are worth the money.
5 September 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you for taking the time to share your honest feedback we truly appreciate it. I’m really sorry to hear about your experience during your open-water swim. It sounds frustrating, especially after investing in the fitting and AR KI sizing.
I’m glad to hear that our team was responsive and that you found the sizing support helpful, but I completely understand your disappointment with the situation. We always aim to make sure our earplugs perform well across different activities, and I’d love to take a closer look into your case to see what more we can do for you.
Could you please reach out to me directly at support@bollsen-hearingprotection.com
with your order number? I’ll personally review what happened and do my best to find a fair solution.
Thank you again for your patience and for giving us the opportunity to make things right.
Best,
Alen
Founder & CEO
Earplugs did not work for me however
Earplugs did not work for me however, having made a one star comment on Trustpilot I was most unexpectedly offered a full refund which I accepted.
I was most surprised and I am happy to provide the company a four star review for their attention to genuine comments on the product. Thank you Alen
23 October 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hi Peter,
Thank you so much for taking the time to update your review and for your kind words. I truly appreciate your fairness and understanding.
I’m really sorry that the earplugs didn’t work out for you, but I’m glad we could find a solution that felt right. Your feedback helps us keep improving our products and service. It genuinely means a lot to us.
Wishing you all the best,
Alen
Founder & CEO
BOLLSEN Hearing Protection
The best ear plugs i've used
The best ear plugs ive used. Due to having dry ears I do wet them with my finger and water to get them in the right position. Once in they are amazing. I love them and have told others about them too x
31 October 2024
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Natalie! We're really happy you love your earplugs. With our unique AR KI Tech Measurement, you can measure your ears online using your smartphone and our AI to get the perfect fit. Something no other hearing protection brand offers.
Best
Alen
Founder & CEO
Water free ears!
I am very pleased with my earplugs, I have used various earplugs over the years for showering and have found that they let water in or fall out. My Bollsen plugs are very comfortable, are easy to fit and remove and most importantly, don’t let the water in! Brilliant!
26 October 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much! We're so happy to hear that your ears stay dry with our earplugs. Did you know that The Independent named us one of the Best Earplugs for Swimming from 2021 to 2025? How cool is that!
Best
Alen
Founder & CEO
Buy these!
I need earplugs to block out the noise from my partner who uses a Cpap machine for sleep apnea. These are the only earplugs I’ve found that block all the noise, are comfortable and let me hear my alarm. Highly recommend!
18 October 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much for your wonderful feedback! Since 2016, we’ve sold over one million earplugs, and it’s thanks to our amazing community like you that we keep improving and creating even more advanced products. We’re truly grateful for your trust and support.
Best
Alen
Founder & CEO
Couldn’t live without them!
I’ve been using these earplugs for years as I have a snoring partner!
I genuinely could not live without them. They dull out his snoring yet I can still hear if my baby monitor begins to shout me! (Magic!!)
Not only are these ear plugs super efficient the customer service has always been excellent. Also not to mention my plugs last me ages!
Buy Bollsen if you want a peaceful nights sleep!
13 October 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Our team couldn’t live without your feedback and thank you so much, Abbie! We’re proud to be the first hearing protection brand to introduce online Ear measurement called AR KI Tech, an AI-powered ear measurement system that helps every customer get their perfect fit online.
Best
Alen
Founder & CEO
Best ever for me
I have lots of different, and some tech type expensive, earplugs over recent years as I am a very light sleeper and these just simply the best ever. They block out the noise from a snoring partner, traffic and hotel/travel noises etc but somehow all me to hear the alarm going off !
They are comfortable once you get used how best to twist them so they fit your ear and block any noise but once you work that out they just work.
8 October 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much for your kind words! We’re so happy you’re enjoying your earplugs. Did you know BBC Science Focus featured BOLLSEN as the most comfortable and functional earplugs on the market? We’re truly proud of that!
Best
Alen
Founder & CEO
I have been using Bollsen earplugs for…
I have been using Bollsen earplugs for some time now and they the best ones I have found to block out my partners snoring.
On this last pair one of the ends broke off so I contacted the company and they very quickly said they would replace them . Great customer service and very I’m pleased with this company . Will be ordering again with confidence
24 September 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Did you know we developed our earplugs hand in hand with our customers? Over 1,700 people tested them before we finalized the design. Our goal was simple: to create the most comfortable earplugs on the market. We’re also proud to hold a design patent for them. Thank you so much for your trust and support
Best
Alen
Founder & CEO
Have recently purchased two pairs of…
Have recently purchased two pairs of Bollsen insoles and although looked similar to other brands I was
delighted to find they exceeded my expectations.
Excellent product with GREAT service & After care.
Thankyou Bollsen
18 September 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Thank you so much, Peter! We’re proud to be the first company to introduce AR KI Tech, an online measurement system that ensures every customer gets the perfect fit, fewer returns, and the best comfort on the market.
Best
Alen
Founder & CEO
Great for swimming
I am a keen swimmer and Bollsen Watersafe+ earplugs are by far the best I have tried. I have used them for two years now and have recommended them to fellow swimmers. They are all delighted with their performance. I strongly recommend these earplugs. I also find their customer service excellent. Tom from customer service quickly sorted an issue when I recently mistakenly ordered the wrong type of earplugs. He replied instantly to my email and my money was refunded straight away.
15 September 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your feedback. It truly means a lot to us to hear that you’ve been using our Watersafe+ earplugs for two years and that they’ve become your preferred choice for swimming.
We are also very happy to hear that you were satisfied with the support you received. Providing quick and reliable service is always our priority, and it’s great to know that we could resolve your order issue swiftly.
Your kind words and recommendation encourage us to keep doing our best every day. Thank you again for your trust and loyalty.
Best regards,
Great Customer service
I have been using Bollsen earplugs for years as they are the best I have found. However this time there was an issue but Tom from Customer Services replied to my message straight away and the issue was resolved. This was great Customer Service, so quick, polite and helpful. Thankyou Tom and Bollsen.
30 July 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your kind and thoughtful message.
We are truly grateful for your continued trust in Bollsen earplugs over the years, and it's wonderful to hear that they continue to meet your expectations. While we're sorry to hear there was an issue this time, we're very pleased that it was resolved quickly and to your satisfaction.
Thank you once again for your trust and your kind words.
Best regards,
They sent me another one after the original went missing
Good earplugs. The silicone ring broke and therefore the aluminium container didn't shut down properly and the earplugs fell out of it. I sent them a message through customer service. They sent me a new pair of earplugs! Even though the original purchase was 2 months ago! Worth every penny.
28 July 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your kind feedback!
We're really happy to hear that you're enjoying the earplugs and that our customer service could assist you quickly when an issue came up. We truly appreciate your patience and are glad we could provide a replacement—even after a couple of months.
Your satisfaction means a lot to us, and it's great to know you feel the product is worth it. If you ever need anything else, we're always here to help.
Best regards,
Service
Promised to rectify my order and were true to word, so very happy with their customer service.
28 July 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your kind words!
We’re truly glad to hear that everything was resolved as promised and that you’re happy with the service you received. Your satisfaction is very important to us, and it’s great to know that we could meet your expectations.
If there’s ever anything else we can help with, don’t hesitate to reach out—we’re always here for you.
Best regards,
Company claims free shipping
Company claims free shipping, but this is not the case unless maybe you order from some german site.
The tracking link in confirmation email does not work
The summary information email is has incorrect spelling and translations into Swedish. This are no good signs of a company trying to sell quality goods.
23 July 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you for taking the time to share your feedback.
I would like to confirm that our free shipping policy is indeed valid and applies to all eligible orders. In your case, the shipping method selected at checkout was Standard Delivery (with tracking), which carries an additional fee. Once you contacted our customer support team, we promptly removed this charge and issued a refund for the shipping cost. I sincerely apologize for any confusion or inconvenience this may have caused.
Regarding tracking information, as we serve customers in many countries and work with multiple carriers, we provide a single universal tracking link designed to work across regions. In some cases, tracking updates are not visible immediately, as carriers may require additional time to receive and scan the shipment into their system. This can result in a short delay—typically within 24 hours—before the status becomes available.
With regard to the spelling and translation errors you noticed, we truly appreciate you pointing them out. Because our website operates in multiple languages, we collaborate with a third‑party partner for local language support. While we strive for accuracy, occasional minor errors can occur. Your feedback will be shared with our Swedish language partner so we can make the necessary corrections.
We value your understanding and the opportunity to address your concerns, and we look forward to serving you better in the future.
Best regards,
Great to block out husbands snoring! I’ve been using these measured to fit…
I’ve been using these measured to fit ear plugs for years now and quite honestly it’s changed my life. My husband snores! I do too but without these earplugs I’d literally get no sleep! Or we’d be in separate rooms! I have very small ear canals and used to cut the foam earplugs to try to get them to fit. They were always uncomfortable and made my ears sore. I use the Bollsen AR KI TECH made to measure earplugs every night and they are so comfortable and block out even the loudest snores just leaving a more soothing low level sound :)
I would highly recommend these ear plugs to everyone for a good nights sleep 😴
22 July 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your feedback,
We're absolutely thrilled to hear how much our AR KI TECH earplugs have improved your sleep and comfort. It's truly rewarding to know they've made such a difference—especially when it comes to something as essential as a good night's rest.
Your experience perfectly captures why we created these earplugs: to bring lasting relief, especially for those with small ear canals or challenging sleep environments. We’re so happy they could help you.
Thanks again for your kind words and for recommending us . Wishing you many more restful nights ahead
Best regards,
I purchased the earplugs for swimming…but also use them for concerts
I purchased the earplugs for swimming and they work well. I also found myself at a concert and the sound was louder than expected. I was going to run out of the venue to search for those foam plugs but remembered I had the Bollsen plugs on my keychain so I used them. The noise reduction was just enough to feel comfortable. But also, since the concert wasn't that loud, very few, if anyone, was wearing hearing protection. So I was quite happy that these earplugs were discreet it wasn't obvious that I was wearing anything. I also used them for a Broadway show as well recently. It's good to always have a pair handy. I also have the bright orange foam ones but prefer these.
19 April 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for your kind feedback!
We’re really happy to hear that the earplugs worked well for both swimming and unexpected loud moments like concerts and shows. That’s exactly what we designed them for — reliable, comfortable, and always handy when you need them.
It’s great that you found them discreet and easy to carry on your keychain. We're also glad to know you prefer them over the bright foam plugs!
Thanks again for sharing your experience — we truly appreciate it. If you ever need anything, feel free to reach out.
Best regards
Bollsen Life+ - Life changing earplugs!
I've tried tried various earplugs over the years (foam, wax and silicon) with no benefit - poor sound reduction, uncomfortable. I bought the standard Bollsen earplugs but they didn't quite block out enough sound (tested with a YouTube loud snoring recording). I emailed and was advised to use the custom fitting service (an extra £12.00). I should have done this in the first place. They are perfect!! They fit really well, very comfortable and completely blocked out my friends loud snoring. As advertised, I could still hear my alarm in the morning. I had been thinking of booking a separate room (which I couldn't really afford) but no need.
During my next trip the problem was loud air conditioning. Not a problem any more! It may sound a bit melodramatic, but in terms of my confidence in getting a good nights sleep when travelling, these earplugs have been life changing. The customer service is excellent. I can't recommend these highly enough.
24 June 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for taking the time to leave such a thoughtful review.
We are absolutely delighted to hear that our earplugs – particularly with the custom fitting service – have made such a positive difference in your life. Your experience is exactly what we strive for: combining effective hearing protection with comfort and reliability. It's wonderful to know that you’re now able to sleep peacefully, whether it’s snoring or air conditioning noise, and that you no longer need to consider extra accommodations just to rest well.
We're especially pleased that our customer support team could guide you toward the best solution. Your kind words and recommendation truly mean a lot to us.
Thank you again for your trust and support. Should you ever need assistance in the future, please do not hesitate to get in touch – we’re always here to help.
Best regards
Waste of money and farcical medical claims
With their infounded medical claims, I bought these for motorcycle riding.
Just went for my first ride today, 9 miles from my house to Donington for the SBK practice day.
Wow is all I can say
For me what a waste of money and absolutely useless, considering their aforementioned medical claims.
My worst ever buy and a total waste of money.
Back to the trusted laser foam types for me.
Shocking product with fake claims.
End of.
11 July 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you for taking the time to share your feedback, and we're genuinely sorry to hear that your experience with our product did not meet your expectations.
We would like to clarify that our product’s claims are based on internal testing and user feedback. However, as with any hearing protection product, the effectiveness relies heavily on achieving a proper fit and seal within the ear canal. A poor seal can significantly reduce the level of protection.
That’s why we developed our AR-KI measuring service—an AI-based system designed to determine the ideal fit for each user’s unique ear shape. This tailored approach has helped many of our customers achieve significantly improved results, though we completely understand if it wasn’t effective for you.
That said, we do offer a 40-day satisfaction guarantee, which allows for returns and full refunds if the product does not meet your needs.
To arrange a return and cancellation of your order, we kindly ask you to contact our Customer Support Team directly. They will be happy to assist you through the process and ensure everything is handled smoothly.
Your feedback is important to us and helps us improve our service and products for everyone.
Best regards,
I had a problem with my order being…
I had a problem with my order being incomplete.
HOWEVER, the service provided to rectify the situation after the fact was fabulous.
Tom worked with me to be sure I was satisfied.
Sometimes you can’t tell about a company UNLESS there is a problem.
I highly recommend them.
27 June 2025
Unprompted review
Reply from BOLLSEN Hearing Protection
Hello,
Thank you so much for taking the time to share your feedback with us.
While we're truly sorry to hear that your order arrived incomplete, we're very glad to know that the service you received afterward helped turn the experience around.
We’re especially pleased to hear that Tom was able to support you throughout the process and ensure everything was resolved to your expectations.
Your recommendation means the world to us. It reassures us that our dedication to customer care makes a difference. If you ever need assistance again, please don’t hesitate to reach out.
Best regards,
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