Bolthole Retreats Reviews 

620
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Guests frequently mention that the properties are situated in wonderful, peaceful locations close to local amenities, beautiful parks, and scenic walking trails. Visitors deeply appreciate the immaculate cleanliness, comfortable bedrooms, stunning interior decor, and fully equipped kitchens provided throughout their stay. Many people also point out the fantastic extra facilities like hot tubs and lovely outdoor seating areas that make trips exceptionally relaxing. However, some customers also noted minor maintenance issues, mentioning that certain items like kitchen equipment or beds needed replacing. A few reviewers experienced difficulties with heating systems or found that some areas required better cleaning upon arrival.

What people talk about most

Location

Customers had positive experiences with location, noting that properties offer stunning rural settings and... See more

Facilities

People report positive experiences with facilities, noting that the properties are extremely well maintained... See more

Quality

Consumers find quality to be positive, frequently describing the properties as beautifully maintained,... See more

Staff

Clients share positive opinions on staff, frequently highlighting the warm and accommodating nature of the... See more

Product

Customers consistently note positive experiences with product, highlighting that properties are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found this company after googling a property we found in Booking and Airbnb. They were around 20% cheaper than the others so booked directly. Booking process was really straightforward and t... See more

Company replied

Rated 5 out of 5 stars

Perfectly situated for Chipping Campden High Street. Shops and places to eat just a short stroll away. Added bonus of the cottage having its own parking space off the road. Sheep Street is a fairly... See more

Company replied

Rated 5 out of 5 stars

Our family just spent a fabulous 5 days at Kington Grange with the super hosts Susan & Phil. The very spacious property is great with lovely comfortable bedrooms & different rooms to mooch between... See more

Company replied

Rated 5 out of 5 stars

We used Bolthole Retreats to book a fab house @ The Cotzwolds Water Park on Isis Lake! Booking was easy with questions answered promptly beforehand! Premises booked were outstanding! Clean, comfortabl... See more

Company replied


Company details

  1. Holiday home letting agency
  2. Cottage Rental
  3. Holiday accommodation service
  4. Holiday Home

Written by the company

We offer thoughtfully curated, hand-picked holiday homes across the UK’s most captivating regions, including the Cotswolds, the Forest of Dean, Herefordshire and Wiltshire. Each property is personally inspected and chosen for its unique charm and character. • GUEST EXPERIENCE • Our passion is connecting you with spaces that not only meet our high standards but feel like a genuine home away from home. Based locally in the heart of the region, our team uses deep insider knowledge and a genuine love for what we do to ensure every stay is effortless – from tailored property recommendations to attentive guest support and exclusive offers on local experiences. • OUR MISSION • To provide our guests with a seamless way to escape the everyday, unwind, and reconnect with the people who matter most. • EXPLORE & BOOK • Visit https//www.boltholeretreats.co.uk to browse our complete collection and live availability. • PROPERTY OWNERS • Discover how our local, hands-on team can help care for and optimise your holiday home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

620 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(620)

155 reviews in the last 12 months

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Rated 5 out of 5 stars

The place was so charming and clean

The place was so charming and clean. The hosts were so thoughtful and we really enjoyed our stay. I would stay there again

11 November 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Emily, thank you for your five-star review of your recent stay. We are so pleased to hear you found the cottage charming and clean, and that you enjoyed your stay. We hope to welcome you back again!

https://www.boltholeretreats.co.uk/property/angels-folly/

Rated 4 out of 5 stars

The cottage was really lovely

The cottage was really lovely, well equipped and nice and clean. We did think the 1st floor bed was a little hard.
It could also have a had another lamp by the tv and the staircase was a challenge if carrying a drink but that’s being super critical, the kitchen diner with the lantern roof light was fantastic!! Beautiful place,

8 November 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Carl, thank you for taking the time to write a review of your recent stay. We're delighted to hear that you found the cottage lovely, clean and well equipped, and that you enjoyed the kitchen diner. We really appreciate your thoughtful feedback about the bed, lighting, and staircase, which we have shared with the owners. We hope we can welcome you back for another stay in the future!

Rated 5 out of 5 stars

Easy to coordinate and lovely…

Easy to coordinate and lovely accomodation.

9 November 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Roger, thank you for your five-star review of your recent stay. We are pleased to hear you had a lovely stay!

https://www.boltholeretreats.co.uk/property/corn-close/

Rated 5 out of 5 stars

Absolutely perfect

Went to Banbury Hill Farmhouse with 2 dogs & 11 members of my family varying in age from 22yrs upwards to celebrate my 70th Birthday & it couldn't have been better. The accommodation was excellent with a beautiful bedroom for everyone & a fantastic dining room, lounge & kitchen. The quality of all the kitchen equipment & furnishing provided real luxury. Everything had been given considerable thought & no matter what we wanted from extra tea towels to a cocktail shaker was provided. The breakfast delivery was superlative & every service person we encountered were wonderful. Beautiful surroundings with plenty to do. Absolutely perfect.

25 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Lynne, thank you for your five-star review of your recent stay at Banbury Hill Farmhouse. We’re absolutely delighted to hear that you and your family had such a special stay with us to celebrate your 70th birthday. It’s lovely to know that you found the farmhouse so comfortable and well-equipped, and the breakfast delivery helped make your celebration even more enjoyable.

https://www.boltholeretreats.co.uk/property/banbury-hill-farmhouse/

Rated 4 out of 5 stars

The house is lovely but...

The house is lovely, tastefully decorated and spacious. The beds are very comfortable and the location is great for footpaths straight from the front door and pubs.

However there are a few things that would have made a BIG difference - and we would have expected - given the cost of the rental.

1. Matches / lighter for the fire - none provided. We searched every drawer.
2. Shower gel / shampoo - none provided, we used the handwash pumps
3. Hot water and heating was all switched off when we arrived so the house was freezing and, when combined with no ability to light the fire, we naturally were concerned there was an issue and were very annoyed. Thankfully my resourceful husband located the boiler and sorted it.
4. VERY squeaky floorboards. I have never known a house so loud! Strange as it doesn't seem old. Fine for us but if you have light sleepers, be warned!
5. Tiny kettle for a rental that sleeps 6+
6. A welcome hamper would have been... welcome. I've stayed in much more rough and ready cottages and they always supply a pint of milk, generous tea/coffee allowances, perhaps a loaf of bread.

Overall a nice stay but a bit style over substance. A few tiny details remedied as above would have made our stay top notch.

7 November 2025
Unprompted review
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Reply from Bolthole Retreats

Hi, thank you for writing a review of your recent stay. We're very pleased to hear you liked the house and location, however are sorry some aspects of your stay didn't meet expectations. Your feedback has been shared with the property owner, who has taken these points on board and is looking into them. We hope to have the opportunity to welcome you to the Cotswolds again in the future.

Rated 5 out of 5 stars

Truly beautiful cottage

Truly beautiful cottage. Comfortable and warm. Lovely welcome goodies. Great location -so close to Cheltenham but feels rural and peaceful. Would stay here again.

7 November 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Anna, thank you so much for your lovely five-star review! We’re delighted to hear you enjoyed your stay and appreciated the peaceful yet convenient location. We’d be thrilled to welcome you back again in the future.

Rated 5 out of 5 stars

fabulous property/location

fabulous property/location, very welcoming she baked us a delicious cake, home from home

3 November 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Sharon, thank you so much for your lovely five-star review! We’re so pleased to hear you enjoyed the property and its location, and that you felt so welcome during your stay. We hope to welcome you back again soon!

Rated 5 out of 5 stars

We had a wonderful stay in The Old Tractor Shed

We had a wonderful stay in the Cotswold's, via Bolthole retreats. Communication was great and we were able to speak directly to very helpful owners also to organise elements such as a later check out. The property was beautifully presented with delicious welcome cake on arrival!

30 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Helen, thank you so much for your five-star review. We're delighted to hear you enjoyed your stay in The Cotswolds and that communication was smooth. We hope we can welcome you back another time!

https://www.boltholeretreats.co.uk/property/the-old-tractor-shed/

Rated 5 out of 5 stars

Communication was great and house was…

Communication was great and house was in impeccable condition.

29 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Kal, thank you so much for your five-star review! We’re thrilled that communication was excellent and that you found the house in impeccable condition. We’d love to welcome you back again sometime!

https://www.boltholeretreats.co.uk/property/cider-house-at-oosland-barns/

Rated 5 out of 5 stars

Wonderful

We had a loverly stay in a wonderful cottage with a friendly and welcoming host.

27 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi David, thank you for your five-star review of your recent stay! We're delighted to hear you enjoyed your stay and felt welcome in the cottage. We hope to welcome you again another time!

https://www.boltholeretreats.co.uk/property/the-coach-house/

Rated 5 out of 5 stars

Brilliant time was had by all in the…

Brilliant time was had by all in the fantastic property in the Cotswolds.

27 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Stephanie, thank you for your five-star review of your recent stay. We're delighted to hear you all had such a brilliant time and enjoyed the property! We hope to welcome you back for another stay in the Cotswolds soon.

https://www.boltholeretreats.co.uk/property/firecrest-lodge/

Rated 4 out of 5 stars

Beautiful cottage

Beautiful cottage, well appointed and tastefully decorated. Although available for 6, probably best if no more than 4 as the accommodation is not very big.

29 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi, thank you for taking the time to write a review of your recent stay. We're delighted to hear you enjoyed your stay and liked the style and comfort of the cottage. We hope to welcome you back to The Cotswolds again soon!

Rated 5 out of 5 stars

Excellent well equipped cottage in a…

Excellent well equipped cottage in a beautiful location

27 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Kelly, thank you for your five-star review of your recent stay. We're delighted you enjoyed the cottage and its location. We hope to welcome you back again another time!


https://www.boltholeretreats.co.uk/property/swift-cottage/

Rated 3 out of 5 stars

Some positives but more negatives

Positives - emails on check in and directions towels and bedding were lovely. Storage good for clothes etc. nice to have dishwasher tablets and fairy etc. cottage is bright and airy, nice to be in such a lovely village - will be good when pub is restored.
Negatives - the water tastes horrible and there should be a note to advise it is undrinkable beforehand. Your hands and hair smell of chlorine. Would be good to have a brita tap or filtered water to drink fitted near sink. Sofa was broken. House not particularly clean, we found others people’s socks and a toy in the bedrooms and it needs a good clean around skirtings, plug sockets etc. Sad only six logs supplied for log burner, would be nice to have a full basket at least. You could not adjust temperature in Shower in en suite so the water was scolding! Frying pan in draw was so black and encrusted - needs changing. Water pressure goes up and down so two people cannot shower at one time. Normal tv cannot be watched - picture all pixilated. Thank goodness we had a log in for Iplayer and Netflix.

24 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Kate, thank you for taking the time to write a review of your recent stay. We are pleased to hear you enjoyed the lovely location of the cottage and the bedding/towels. We're sorry to hear that some aspects of your stay didn't meet your expectations. Your valuable feedback has been shared with both the property owner and the housekeeper. We understand that you were in touch with the housekeeper during your stay, who explained that the area has hard water and that the owner is now looking into fitting a filter on the tap. The owner has also confirmed that the sofa leg has now been repaired. They’ve let us know that the cottage was thoroughly cleaned prior to your arrival, and have taken your comments regarding this on board. With regard to the logs, we can confirm that as stated on our website, logs are provided for an initial fire between 1st October and 31st March. The frying pan is due to be replaced as soon as possible, and the water pressure has been checked and is working as it should. We hope have the opportunity to welcome you back to the Cotswolds again in the future.

Rated 4 out of 5 stars

Beautifully decorated and pretty house

Beautifully decorated and pretty house, with great facilities in a pretty village. Shame about that tarpaulin and scaffolding covering the adjacent derelict pub, which shows no sign of reopening any time soon

24 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Sue, thank you for your review of your recent stay. We're delighted you enjoyed the house, its facilities, and the village location. We note in the listing that the adjacent pub is currently under renovation, which we hope will be open again soon. We hope we can welcome you back again for another stay in The Cotswolds!

Rated 5 out of 5 stars

The VIEW is true Cotswolds landscape

The VIEW is true Cotswolds landscape. The location is in a quiet neighborhood with available parking, within walking distance to shopping and dining
The house is a very cosy typical cottage, well equipped. The garden is a mini paradise with local fauna roaming freely beyond the see through fence.
Just be aware, for people with mobility issues, there are 2 sets of stairs inside the house, which are mentioned in the description.

7 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Kiki, thank you for your wonderful five-star review. We're so glad you enjoyed the beautiful views and peaceful location. It’s great to hear you appreciated the garden and local wildlife too. We hope to welcome you back soon!

Rated 5 out of 5 stars

Everything was made easy by Bolthole…

Everything was made easy by Bolthole Retreats for our long weekend stay in the Cotswolds.
The email communications were very clear and timely plus, when i needed to call them, they were very polite and efficient.

25 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Ali, thank you for your five-star review of your recent stay. We're really pleased to hear you found everything easy and straightforward when booking with Bolthole Retreats. It's great to know our communication and support helped make your stay in The Cotswolds enjoyable. We hope we can welcome you back again in the future!

https://www.boltholeretreats.co.uk/property/yew-tree-cottage/

Rated 5 out of 5 stars

Barebones Farm was a lovely big house

Barebones Farm was a lovely big house, very well equipped kitchen, lovely bedding!
Winchcombe in the heart of the Cotswolds, lots of place to visit.

20 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Helen, thank you for your five-star review of your recent stay at Barebones Farmhouse. We are pleased to hear you had a great stay.

https://www.boltholeretreats.co.uk/property/barebones-farm/

Rated 5 out of 5 stars

Bryn eithin

Just returned from a magnificent stay at Bryn Eithin in Aberffraw. Could not fault the property and a big thank you to everyone at Boltholes they are the only guys we ever use.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

A wonderful property

A wonderful property, set in the beautiful village of Temple Guiting. I would highly recommend Woodland Cottage.

17 October 2025
Unprompted review
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Reply from Bolthole Retreats

Hi Jo, thank you so much for your five-star review of your recent stay at Woodland Cottage. We are pleased to hear you had a wonderful stay!

https://www.boltholeretreats.co.uk/property/woodland-cottage/

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