Boma Garden Centre Reviews 

165
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including beautiful and healthy plants and trees that often exceed expectations. The service is frequently described as exemplary, with many appreciating the smooth ordering process, efficient delivery, and helpful, friendly staff. Reviewers highlight the team's expertise and willingness to go above and beyond, offering valuable advice and personalized assistance. However, some customers experienced specific delivery issues, such as drivers being late or orders arriving earlier than requested. A few people also mentioned instances where deliveries were left without contact or did not reach the desired location within the property.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and efficient... See more

Product

Customers had positive experiences with product, consistently praising the high quality and health of the... See more

Staff

Consumers consistently express satisfaction with the staff, describing them as helpful, friendly, and... See more

Service

Users describe positive interactions with service, consistently praising the excellent and exemplary service... See more

Order

Customers consistently note positive experiences with order, highlighting the fast and efficient delivery of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Christmas tree is always delivered with a smile and it never disapoints . Ordered a slightly smaller tree this year which is glorious, even before decorating. The whole process from ordering... See more

Rated 5 out of 5 stars

BOMA has helped with our garden planning for many years. Sean is an expert in his field and the most recent work demonstrates how valuable it is to have the best advice and guidance. BOMA have created... See more

Rated 5 out of 5 stars

Ovi, who delivered for us, went above and beyond taking the heavy bags down to the basement level. Really kind and appreciated. Always very happy with deliveries from Boma. Maybe it’s being a local co... See more

Rated 5 out of 5 stars

I love my gorgeous pot-grown Nordmann Fir, is absolutely perfect. I've left a review on Goog!e with pictures, so, so, so worth it! Important tips: Needs re-potting, get a bag of soil, a pot and... See more


Company details

  1. #97 of 189 best companies in Garden centre

Written by the company

Over the years, Boma has evolved into one of London's most enjoyable and attractive independent garden centres. The place is like a paradisal oasis in the heart of its Kentish Town urban locale. Boma specialises in a massive and diverse range of houseplants and outdoor plants. It is also renowned for its fabulous range of handmade plant pots, planters, plant care products and gardening essentials. What sets Boma apart is the team of obsessive horticulturists running the place. But it's much more than the team and products. It's also about the community, which plays an integral part in the Boma's daily life. Since the launch of Boma's new webshop in 2021, demand for plants has taken off nationwide throughout the UK. Even more so since orders over £50 are shipping free of charge. Customers most enjoy the warm reception from the team and practical advice and tips that make gardening and plant care much more fun.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

165 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(165)

69 reviews in the last 12 months

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Rated 4 out of 5 stars

Great quality products

Great quality products. It would have been nice if they had been delivered to the first floor though.

31 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Hi Claudia,

Thank you for your kind feedback — we’re delighted you’re happy with the quality.

Our deliveries are curbside only, as outlined on our website, due to parking restrictions and consideration for neighbours. We apologise for the inconvenience — it’s the best we can offer in these locations.

Thank you for your custom and your review — we hope to see you again soon.

Rated 5 out of 5 stars

Friendly

Friendly, great, communication, and great that you deliver with care and a smile as I am mostly housebound so it’s hard to get out.

20 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Hi Hannah,

Thank you so much for your kind words. We’ll be sure to pass your lovely feedback on to the team. If there’s ever anything more we can do for you, please don’t hesitate to reach out.

Warm regards,
Boma Garden Centre 🌿

Rated 5 out of 5 stars

I have had the highest standard of…

I have had the highest standard of plants ,after 3 separate purchases all arrived with kind delivery man and truly surpassed my expectations ! I have often been sad at other plant deliveries and as disabled can’t get to nurseries easily ,but it’s a great discovery for me ,pristine plants so healthy I look forward to future purchases and advice ! ❤️🙏🏻

19 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you for the kind review, Vera. Really glad the plants arrived in great condition and that our delivery worked well for you. If you ever need advice on care or choosing your next plants, just get in touch.
Warmest Regards
Richard, The Boma Team

Rated 5 out of 5 stars

Great communication and customer…

Great communication and customer service when I ordered cobbles online for delivery.

6 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you for the lovely review, Chalcot Garden Design! Great to hear the online experience hit the mark. We look forward to supporting your future projects — don't hesitate to get in touch anytime.

Rated 5 out of 5 stars

Absolutely terrific

Absolutely terrific. I had a huge soil order that needed delivery to co-incide with some help to shift it. Not only was Kim in the office willing and able to help co-ordinate it but the guys arrived on time and we were able to shift it all in good time. Couldn't be happier. Many thanks.

6 March 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you Alaric for your wonderful review — we really appreciate you taking the time to share your experience.

We’re delighted to hear that everything worked smoothly with your soil delivery. Coordinating timing for larger deliveries can sometimes be tricky, so it’s great to know Kim was able to help organise everything and that the team arrived right on schedule.

We’ll be sure to pass your kind comments on to Kim and the delivery team — they’ll be very pleased to hear it.

Thank you again for choosing Boma, and we hope to see you again soon.

Rated 5 out of 5 stars

V Good to Deal with

Very helpful staff and quick efficient delivery

25 February 2026
Boma Garden Centre logo

Reply from Boma Garden Centre

Thank you Ken for your kind review. It is most appreciated. We look forward to hearing from you again soon. Have a nice day.

Rated 5 out of 5 stars

Above and beyond

Ovi, who delivered for us, went above and beyond taking the heavy bags down to the basement level. Really kind and appreciated. Always very happy with deliveries from Boma. Maybe it’s being a local company that makes them care that little bit more.

6 February 2026
Rated 1 out of 5 stars

Ordered bulbs online

Ordered bulbs online. Nothing received :(

30 September 2025
Unprompted review
Boma Garden Centre logo

Reply from Boma Garden Centre

Dear H K,
Thank you for taking the time to leave a review.

We are sorry to read that you did not receive your order, placed on 30 September 2024, which was marked as despatched, delivered, and completed.

We have checked our records and did not receive any further orders or communication from you until, yesterday, 16 December 2025, at which point we offered you a refund.

As this is the first time the issue was brought to our attention in over 14 months, we had no indication that there had been a delivery problem and were therefore unable to address it earlier.

We wish you well, and a happier shopping experience in the future.

Kind regards,
The Boma Team

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