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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its exceptional quality and how perfectly it captures the essence of their beloved pets. Many people appreciate the staff's patience and willingness to incorporate feedback, ensuring the final artwork meets their expectations. The overall service and user experience are frequently described as seamless and professional, with efficient communication throughout the process. However, some customers were dissatisfied with the shipping, noting that the packaging was insufficient and led to concerns about potential damage. A few other people also felt that the artwork did not meet their expectations regarding its artistic nature or originality, and they were disappointed when certain details from the original photos were carried over into the final product.

What people talk about most

Product

Users describe positive interactions with product, often expressing delight with the final artwork. Many... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the stunning and professional... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, attentiveness,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism, artistry, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing service and product! I lost my fur baby 3 years ago and it literally broke me into pieces. I am slowly coming back around and needed a visual reminder of his loving face and dreamy... See more

Rated 5 out of 5 stars

We had a portrait made of our beloved dog who recently passed, and it turned out absolutely perfect. The team was incredibly easy to work with—kind, responsive, and attentive to even our smallest requ... See more

Rated 5 out of 5 stars

Shopping around, I found the Bondel website and liked the artwork and reasonable price, We decided to have our three Siberian Husky girls portrayed and there were a total of 5 revisions. We wanted eve... See more

Rated 5 out of 5 stars

Thrilled with my portrait! I sent in several pictures depicting my pup in different positions and with different facial expressions. I also provided a picture of the intended wall in my livin... See more


Company details

  1. Portrait Studio
  2. Art supply shop

Written by the company

Art that makes you smile. Hand-drawn pet portraits made with love and care. The most exceptional customer care you'll ever find.


Contact info

4.8

Excellent

TrustScore 5 out of 5

241 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Transformed a Photo into a Work of Art

This is the second portrait we’ve commissioned from Bondel Co., and it has exceeded all expectations. It is astonishing to me how accurately they have managed to capture the spirit of my darling Smoky. They have taken a basic cat photo and turned it into a precious work of art. I recommend these artists highly. I can’t imagine anyone not absolutely loving their work.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

I I wanted to suprise my wife something…

I I wanted to suprise my wife something different, and this really did the job!!! She really love it!!! you really captured LuLu's personality with the colors!!! My wife is already wanting another!!! Thank for the great painting!!! I will be greatly recommending your products!!! I will order again soon!!!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Best Experience

Awesome experience working with Bondel, could not of exceeded my expectations more! Looks exactly like Capone our Corso .. brought tears to our eyes when we opened because we recently lost him to Doggie Heaven

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Pet portrait captured my boy Cody in an…

Pet portrait captured my boy Cody in an amazingly beautiful and vibrant way that far surpasses any ordinary photo. Andrew and the design team took my preferences and transferred them onto the canvas perfectly. Highly recommend Bondel.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Gianluca

When my little Luca passed away from cancer I wanted a photo remembrance of him in a larger size and also something fun. Bondel did a wonderful job with a photo I sent to them (gave me three choices to choose from). We are so pleased with the whole experience. Thank you so much Bondel.

23 March 2025
Unprompted review
Rated 5 out of 5 stars

I love my portrait!

I truly love my portrait. They were Very professional, paid attention to details, and worked hard to make sure my photo came out exactly how I wanted. I will be ordering another one for my other dog. Thank you!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be happier with my custom…

I couldn’t be happier with my custom pet portrait from Bondel! The attention to detail and dedication to getting every feature just right truly exceeded my expectations. It took a few revisions, but thanks to their excellent communication and willingness to fine-tune the details, they absolutely nailed it. The final piece perfectly captures my pet’s personality and is something I will cherish forever. Highly recommend Bondel for anyone looking for a beautiful, personalized pet portrait!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

“I couldn’t be happier with my custom…

“I couldn’t be happier with my custom pet portrait from Bondel! The quality and craftsmanship are outstanding, and the piece perfectly captures the essence of my two beloved dogs. The customer service was exceptional—Andrew worked with me through multiple revisions, always gracious and patient, ensuring every detail was just right. The ability to customize colors and fine-tune the artwork made the experience truly special. The 30” x 40” portrait hangs in my entryway, and it looks incredible. Highly recommend Bondel for anyone looking for a meaningful, high-quality pet portrait!”

14 March 2025
Unprompted review
Rated 5 out of 5 stars

It was a very easy and fast process…

It was a very easy and fast process sent my photo in, but then a couple days I had my proof I’ve picked which one I wanted and I received it in a timely fashion. I really wish I would’ve got a bigger one though it’s just absolutely beautiful.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

My dear Buddy—so special..

I love this one of my dear Buddy so much, I put him near my bedside, as he was an angel that saved me thru my chemotherapy program that lasted over a year.
A beautiful likeness with happy color all around him! This is such a wonderful way of seeing your beloved babies every day, and I couldn’t think of a better gift to someone who feels their pups are their children also!

7 March 2025
Unprompted review
Rated 5 out of 5 stars

Happiness Awaits!

Excellent customer care and support from Andrew! The ability to tweak a project numerous times until your liking, ensures that your project will come out right. Quick shipping and properly protected/packaged for shipping. I’m beyond satisfied with this entire process and transaction…I only wish I had more wall space!

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely perfect!

Absolutely perfect!! They captured my Sampson exactly! Andrew was great to work with and knew exactly what I was looking for in my portrait after I received my first mock-ups.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

Bondel Co.

I was very happy with the whole experience.The portrait came out exactly the same as the pic of my dog i used. I also loved the fact that i was able to make changes to my pic before it was sent to me. That’s one of the reasons why i chose this company. This was a gift to my girlfriend and if you could’ve seen her reaction when she first saw it, it would’ve melted your heart like it did mine. Her reaction was everything i could’ve wanted it to be. Thanks Bondel Co i will order another one.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Jetson

what a wonderful experience. The team at Bondel worked so closely with me to get this just perfect. They did such a great job capturing the love I have for my Amazing JETSON.

I highly recommend this company and assure you they will deliver a masterpiece to last for many years to come.

25 February 2025
Unprompted review

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