BONDS Reviews 

Utter rubbish!
I have raved about Bonds for several years now but I am now done!
One order lost in transit and confirmed by the carrier…. No refund as still in transit! Er no, even the carrier says it’s lost! No reply to try and sort.
2 orders still processing after 10 days (pre Moana release so they can’t blame that!)- No answer to emails, no live chat and now no idea what is happening with them!
Material is getting cheaper and cheaper and the customer service is the absolute worst.
For a company that once made beautiful children’s clothes with great customer service, how has it gone so wrong?

I have been buying from Bonds for years but wow Bonds customer service has really gone downhill. I can see from the other reviews here that this is a common experience lately.
I only received a third of my order, so I had to contact them... there is no longer a phone number (I know Covid restrictions make things more difficult but can't call centre workers work from home??).. I got directed to live chat... but live chat was down... sent an email... I got an automated response saying 'your case will be closed unless you reply'... I replied... automated response saying they will get back to me within 2 days... no one ever got back to me - I just received a refund for my missing items.
I wanted those items (they were on sale) and I used a birthday voucher which I have now partially forfeited. Thanks a lot BONDS! Not keen to repeat that experience. The only way they could change my mind would be to send me my missing items for the price that I paid for them. I have said as much in an email... awaiting a reply - hopefully from an actual person! (BONDS Support Case - 01161679)

Purchased from Bonds early September and am yet to receive product or a refund. Every time I email the company they send a generic email back and have unsuccessfully resolved my issue. Extremely disappointed to have such a poor experience with such a big brand
Will not shop here again!!

Worst online store i have ever used and will not use again.Order took weeks to arrive no correspondence of when order would be shipped and no response through there customer contact portal.

I ordered some items online 3.5 weeks ago after going into the bonds outlet store and they did not have any stock available of the size and style I was after and I also couldn’t try anything on either because of their covid rules. After receiving the items purchased online 3.5 weeks later, I tried them on but they were too small. I went back into the Bonds Outlet store and they said I couldn’t exchange it return the items in store and it would have to be done online. Now I am struggling to reach anyone via phone or email at Bonds so I can return the items. I ended up purchasing the items elsewhere because I didn’t want to wait another 3.5 weeks to get a new size delivered and I needed them urgently. When I try ringing the bonds outlet number it just hangs up because of “limited resources” and the email link doesn’t work either. This has honestly been the worst experience I have had and I will never shop there again.

I wish i could rate them 0. I ordered almost a month ago and still haven't received my order. There is no way of contacting them other than their stupid website form which is totally useless. They take ages to respond back and blame postage delay for the order. On top of it they refunded 2 items out of the order without telling me why. Totally useless crap dont buy from here. They are conning you!

Horrible customer service. I placed an order 12 days ago and the order hasn’t been dispatched yet.
Trying to follow up with customer service, no answers to my emails

Worst online shopping experience. I placed an Order on 8th September for my baby as they had ongoing sale and was very happy about the discount and purchase and suddenly I get a mail on 25th that my order has been cancelled and my money will be refunded with no valid explanation. This was very sad .They still have sale going on but with the higher prices .

Absolutely TERRIBLE customer service. Worst I have ever experienced.
I placed an order on their website and it stated that if you were a Bonds & Me member, you were eligible for free shipping. I logged into the “Bonds & Me” login section and ordered my items and however when I checked the receipt in my email, it stated that a shipping fee was charged. I emailed customer service and they advised I was not a Bonds & Me member, even though I can log in to their Bonds & Me section on the website. They refused to give me a refund for the shipping fee even though it is very clearly a technical error on their side. They then cancelled my order and refunded me everything except the shipping fee. Not sure if this is some sick joke but absolutely APPALLED by this customer service. I checked on the website and the items I had ordered are still in stock so not sure why my order was cancelled?
My order number is: 521202093

Their processing times are outrageous currently. Yes we are in a pandemic but I haven't had the experience with any other business where after 9 days they still haven't packed your order. They are impossible to reach and online queries come back with an automated response blaming covid for their delay times. I don't usually buy from them and regret placing an order with them now.

Very poor online shopping experience. Ordered 2 items and didn’t even receive email confirmation. Emailed company 3 times with NO reply. I have had to lodge issue with PayPal as there is no way of contacting this company as they have no one answering calls.

Very disappointed will defo not use bonds again.

Bonds - they pretty much use slave labour to make their products. Their underwear (nickers) are as dear as ever and use what seems to be cheaper than ever material. Bought nickers - and after one wash they got a hole in them. After only a couple of weeks wear they were stretch and had stretched see through parts. 3 months on they have 2 more holes. Bonds should be disgusted in their product, their values and themselves! My family and I will never purchase bonds again. Back in the day they were the best and lasted over a year. Very disappointing- wouldn’t recommend this brand to anyone. Would have given no stars but that option wasn’t available.

Terrible customer service. Trying to return an item purchased online. No returns label attached to my email. I have emailed 3 times over the last week and received no response. Can not speak to anyone on the phone. No live chat available. Why is it so hard?

Used to like their Coral T Undershirts but recently had one arrive with a hole in it. Tried to contact them and still waiting for a response.

The worst customer service. All I need is a returns label - wasn’t attached in the email they sent me when I lodged my return. Have sent 3 emails & no response. Waiting on the phone for 30 mins & then selected the call back option - 2 days later & still no call back. Your returns system should not be this difficult. Can you please email me my returns label so I can return my items. Due to this experience, I will not be shopping with you online again.

Bonds offensive ad campaign has ​stolen the innocence of my little kids with the ridiculous "cheer through the bleed" campaign.

Young girls of Australia have the right to peacefully enjoy their innocence without Bonds imposing their offensive, overly sexualised content on free to air television.

In their hunger for market share Bonds lost sight of what is decent and what's good for Australian girls and families.

I place an order on the 4th of August 2021 . After few days Bonds ask me for my address and after 10 days still they didn’t deliver and then I receive an email advice me that when they receive the items back they send me a refund after 1-2 months.

The absolute pits of a web site. Clunky.

Bonds has some very shady tactics. One of which is to sell items and if they run out of stock during a sale will not notify you of anything or keep your order on back order. Nor will they refund your money. No, they will without consulting you put it in store credit. So if you decide to find a good sale on their website there's a good chance all your money you spent will just become store credit. They will not explain anything or contact you or reply to emails. They are happy to keep it as store credit even though you never received anything, returned anything or even changed your mind. I'm not sure if it's a ploy to get you to pay full price or to hope you don't notice and forget and get to keep your money without providing anything in return. I will try not to buy anything bonds from now on an will continue to try and get my money back. It's been a month so far.

Have been told my refund will take 30 days. Very dodgy when other companies will refund within a couple of working days. It has put me off ever ordering from them again.