bonprix Reviews 

1,012
TrustScore 3.5 out of 5

3.3

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Rated 3 out of 5 stars

Two dresses arrived in 2 days and the third the following day - via Freemans. Dresses okay for the money - all sequinned evening dresses. However, one is being returned due to a fault and so many... See more

Company replied

Rated 1 out of 5 stars

I have been waiting for this package for days. I ordered on the 22nd of May hoping to run jentebølgen on the 2nd of June wearing those sneakers, but they still haven't arrived, and it's the 4th. I nor... See more

Company replied

Rated 1 out of 5 stars

The goods was not delivered and no information was given. I contacted customer service and they blamed the weather conditions one week ago (when already delayed two weeks!) 2 (!) months after ordering... See more

Rated 5 out of 5 stars

I was honestly worried after reading the reviews but I had a great experience. My order arrived maybe 1 or 2 weeks after I placed the order and it included a return label inside. I returned the items... See more

Company details

  1. Clothing Shop

Written by the company

Se vårt store utvalg av klær og sko til hele familien . Kjøp klær på nett til bra priser - klikk hjem dine favoritter idag hos bonprix.no


Contact info

3.3

Average

TrustScore 3.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(1,012)

244 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad first impression…

The goods was not delivered and no information was given. I contacted customer service and they blamed the weather conditions one week ago (when already delayed two weeks!) 2 (!) months after ordering I contacted customerservice again. Apparently the parcel was lost. Still, they require me to take action and print out a form. I have no printer. This should be way more smoother for the customer.

24 January 2022
Unprompted review
Rated 1 out of 5 stars

Bad Service / Invoicing

This is a Swedish company sending items from overseas, not within Norway.

I purchased an item from bonprix and rang the service number to modify my purchase (additional cost). The packages came together without any additional payment information. The company did not send invoice by any means including Email, SMS, mail, etc. And now they charge additional fees on the purchase. It is not customer's responsibility to find a way to pay if you don't even provide the payment details.

Definitely will not purchase from this company again.

23 November 2021
Unprompted review
bonprix logo

Reply from bonprix

Thanks for your feedback! The invoice is included in the package with the items. It is also possible to log in to my customer account via our website where invoice information is available. Contact us thru service@bonprix.no and we will look at the case and see if it is anything we can do for you. Have a nice day!

Rated 5 out of 5 stars

Pretty good quality cloths for…

Pretty good quality cloths for reasonable price and quick delivery. I have been ordering from Bonprix for many years and I’m satisfied so far. The customer service is good as well. I would recommend it :)

8 August 2021
Unprompted review
Show reviews in all languages. (1,012 reviews)

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