Boobaloo Boutique Reviews 161

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

As usual a good quick delivery of the clothes I ordered. I'm just sad you are closing down because over the years I've had great service

Rated 5 out of 5 stars

I have found Boobaloo Boutique extremely helpful both when I visited the store in Milford Haven, and also online. And they did their best to sort out my orders when I phoned and emailed them. The s... See more

Rated 5 out of 5 stars

Lovely local boutique but also online which gives fabulous convenience. Always a great variety and fits all shapes and sizes of ladies from 8-22. Nice friendly team and efficient service. Been shopp... See more

Rated 5 out of 5 stars

Absolutely luv this jumper . So soft . Looks amazing on. Just exactly the right colour an style I've been looking for. Fits perfect. Delivered promt on time . Will recomend this company an will be b... See more

Company details

  1. Clothing Shop

Written by the company

Fashion for Women by Women. Stylish Clothing Online and In Store at Boobaloo Boutique. Check out our latest Collection, with new additions arriving weekly. Our Multi Award Winning Business aims to support women who have hit a brick wall with their wardrobe. Just because you're a certain age, certain size or shape does not mean you have to dress a certain way - this is where Boobaloo come in, check out our website of visit one of our Boutiques based in South & West Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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Rated 1 out of 5 stars

Very slow to acknowledge returns - still waiting a week later!

Item was returned and received back on the 14th July (sent recorded delivery) still not acknowledgment of return or replies to my email sent to them. Not sure why it takes so long but it’s really not acceptable

20 July 2022
Boobaloo Boutique logo

Reply from Boobaloo Boutique

Hi Victoria, we can confirm that we have only recently received your return. You received it from us on 14th July, you then sent it back to us which takes another day ot two, not to mention the 2 days for the weekend in the middle!
Our Returns Policy states that it takes up to 10 working days for refunds to be processed, as it is only the 20th today, and we've only just recently received your return, we kindly ask you give us a little more time to process your refund. We pride oursleves on our excellent customer service, and sadly we have received no emails from you at any time, not sure what happened there? Although we are also easily contactable via telephone and social media and had you messaged us through these channels we would have replied without delay, as we do with all our customer messages.
Your refund will be processed in the next day or two which is quicker than the 10 working days estimated, where it will be refunded back onto your issuing method of payment. Regards, Boobaloo Boutique

Rated 3 out of 5 stars

Service from the owner was excellent

Service from the owner was excellent, met my needs, although as the parcel was sent signed for and I was not in when delivery was attempted.i couldn't then pick it up until after the weekend, so probably could have got away with paying for 2nd class rather than 1st class.
Blue jumpsuit is amazing, harem pants too short and too tight, and maxi dress has a very low wrap neckline which I have to adapt if I'm going to keep it.

8 July 2022
Boobaloo Boutique logo

Reply from Boobaloo Boutique

Hi Alexia, sorry to see your were unhappy with your recent shopping experience with us. Your order was posted 1st class as you upgraded to it at checkout and because of the value, we require a signature on receipt of your parcel.
To be fair, the parcel was too large for any letter box, so even if it had been sent 2nd class and you missed it, it would've been taken to the local Sorting Office (unless you have an arrangement with your local Postman??)
Have you ever considered 'Click & Collect' from your local boutique? That may be a more suitable option for you moving forward, as you can not only try items on but the service will be quicker if the item is in stock in Milford Haven and avoids you having to return any unsuitable items via post.
Kind regards
Boobaloo Boutique

Rated 5 out of 5 stars

Fantastic

Fantastic! Ordered at midnight and got a call from the shop at 9.30am to say my order was ready for collection. You can’t get better than that.

22 June 2022

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