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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional comfort, high quality, and soft materials, often highlighting items like bras, underwear, and sleepwear. Many people appreciate the thoughtful design and durability of the items, with some becoming loyal customers due to the overall satisfaction with their purchases. The customer service is frequently described as top-notch, with quick, helpful, and professional responses to inquiries and issues. However, some customers experienced issues with their orders, including missing items, incorrect sizes, or damaged packaging upon arrival. A few reviewers also noted inconsistencies in sizing between different products or even within the same product line. There were also occasional concerns about product descriptions, particularly regarding features like sewn-in padding in bras, which some felt did not accurately reflect the item received.

What people talk about most

Product

Customers had positive experiences with product quality and comfort. Many reviewers praise the softness and... See more

Quality

Consumers find quality to be positive, consistently praising the superior quality, softness, and comfort of... See more

Customer service

People report positive experiences with customer service. Many customers praise the exceptional, quick, and... See more

Order

Users describe ambiguous interactions with order. While many customers report positive experiences, such as... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These are hands down the most comfortable socks and underwear I’ve ever worn. The softness, fit, and breathability make a real difference day to day. They’re comfortable without being bulky, and... See more

Rated 5 out of 5 stars

I’ve purchased a few times, and the quality is always fantastic. My last shipment arrived damaged, and 2 items missing. I emailed the company, and they responded almost immediately. Within about a wee... See more

Company replied

Rated 5 out of 5 stars

I have had other Boody products which I bought at our local food Co-op some years ago, and thought were wonderful. I'd been eyeing the Boody bras on Instagram - I hate online advertising, but this on... See more

Company replied

Rated 5 out of 5 stars

I have been buying Boody products since buying my first pair of Boody bamboo leggings many years ago. Since retiring, I live in Boody everything! I love the Ribbed Seamfree Crop which I now have a few... See more


Company details

  1. Clothing Shop
  2. Baby Clothing Shop
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

389 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer service is very responsive

I had made a purchase that I wasn't happy with (wrong size) but couldnt return due to damaged packaging. Customer service on line was very responsive and helpful. They made everything right without a fight. I really appreciate that and will keep buying their amazing products.

20 January 2025
Unprompted review
Rated 3 out of 5 stars

Like but mistakes

Well I do like the material of their products but I ordered a medium in the bikini twice and twice they gave me a size large very annoying.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing! The lounge pants and tops are the softest material. This is my second order with them and I will continue to order from them even though it means shipping to Canada! Customer service is very responsive and easy to deal with.

14 January 2025
Unprompted review
Rated 3 out of 5 stars

I love the bamboo products

I love the bamboo products. Problem is that they pill after a year. Bought about two weeks worth of underwear. It's been over a year and they are thinning out. Bought pants that got holes in them after a year. They replaced them and sent me two more pieces that I bought in the past. Tshirt sizes are off. I contacted them to replace a sweater that was thinning and piling, after a year. They don't replace items that long out. Prices are fair. It takes a while to receive products. God bless you.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Boody comfort every day!

I have been a Boody fan for a few years now. This product has maintained quality and is incredibly comfortable, there is no going back for me. Additionally, customer service was exceptional when one of the parcels was very lost in transit. I shop with confidence and continue to recommend Boody.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Happy, Yup

Boody Happiness Team responded to my issue promptly , kept me informed , and resolved it in a fair and friendly manner. Thanks to all :)

30 December 2024
Unprompted review
Rated 1 out of 5 stars

I was very disappointed in my 1st…

I was very disappointed in my 1st purchase with Boody. I ordered a bra and panties on Dec 27, after almost a month th they reached out to me to let me know what I ordered was out of stock. Super bummed bc I really wanted to try out this clean brand of clothing. Will not try to order again. The communication was not good at all.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Great quality items

Great quality items. Fantastic customer service. Shipping through USPS is slow- they need to use FedEx- but every other interaction I had with this company was superior.

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Beyond Fabulous

This underwear is the best ever. It is comfortable, soft and fits just right. I will definitely buy them again for myself and in a few years for my child too.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

I have been wearing Boody underwear for…

I have been wearing Boody underwear for a couple of years now and I just love the quality and company. I recently purchased a tshirt bra and I am in love with everything about this product. 10 out of 10!

19 January 2025
Unprompted review
Rated 5 out of 5 stars

Package No Show

My package didn't show up, so I asked customer service why the email said "delivered", but I couldn't find the package. I was told that sometimes the packages go to the US Mail Carriers. Sure enough, my package showed up the next day in my mailbox.

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and customer care

Every piece I've purchased from Boody I absolutely love. I've replaced all my old bras and underwear and honestly cannot recommend enough. The garments are high quality and are insanely comfortable, with lots of cute colours and styles to choose from. They use ethical materials and manufacturing processes, and have very little packaging waste - if that is important to you like it is to me.
Their support team was incredibly helpful when one of my orders was delayed, which of course makes for an even better experience. If you're on the fence, trust me and give them a try. You won't be disappointed.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

customer service and quality of the products.

Boody products have always been of great quality, and I've been using them for a few years now. I recently placed an order, and it worked out great as well.
I truly appreciate the effort Boody puts into making its customers feel valued. Keep up the fantastic work. I'm a happy customer!

12 January 2025
Unprompted review

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