Boohoo Reviews 

Great customer service. I dealt with KAI. Very fast and efficient response

Absolutely disgusted with refund process. Send over £100 worth of clothes back, only received £30 refund after nearly a month.
I'm now hoping and waiting to get further £70 after they'll check cctv which sounds absolutely ridiculous as all my items were send back in one bag. They want to see how many items I've returned on camera, good luck. I just hope to get my money back and I'll never ever shop with them again. Avoid!!!!!!

I am extremely disappointed with Boohoo’s refund process and overall customer service. I returned my items weeks ago and have still not received my refund. I’ve tried reaching out numerous times, but all I receive are generic, automated responses from an AI system that provides no actual help or resolution.

There is no clear way to speak with a real person, and it feels like Boohoo is deliberately avoiding accountability. This lack of support is incredibly frustrating and completely unacceptable.

If I do not receive my refund soon, I will be taking this matter further and reporting it to Trading Standards. Customers deserve better than this.

My order number is - UK1121371577

It is now July 7th, 2025. You started my refund on June 15th and promised it would be returned by June 20th. It has been over three weeks, and I have not seen a single cent in my account. Enough is enough.

I have contacted you again and again through Instagram, iMessage, Live Chat, Facebook, and WhatsApp. Instead of actually helping me, your team sends the same worthless copy-paste replies over and over, then has the nerve to block me on Instagram. This is disgraceful and completely unacceptable.

You blamed a supposed payment dispute with my bank — I already confirmed with my bank that there is no issue on my side. That excuse is dead.

Why is my money still missing? Why are you ignoring me while you hold on to my refund? This is beyond unprofessional; it is disrespectful and feels like fraud.

I demand a straight answer, right now, with a specific date when my refund will hit my account. If you do not resolve this immediately, I will escalate this publicly and through legal action. You are leaving me no other choice, and I will not back down.

Your company’s mishandling of this refund has worsened my health while I’m under medical treatment, and you will be held responsible if this continues.

Order Number: MUK120547103

I returned items 28th may and still not got my refund. I was emailed 20th June to say now processed but still not had it, tried customer service and just automated. That told me customer service would be in touch. Nothing!! I’m honestly disgusted. I will not be buying from them again. You have to pay upfront yet they won’t repay you, not good you cannot speak to an actual person ti find out what’s going on. Boohoo you need to sort this out!!!

Awful experience, website charged me twice and I have been chasing to get my money back for weeks. Complaints service on WhatsApp sent me an automated response saying volumes were high and a human would respond soon. No one ever responded to me. I have emailed twice, one email got closed down as they said I was being delt with via another platform even though this wasn't the case. I have one email open and it takes weeks to get a response and I still haven't gotten my money back. I would like to know the full name of the customer service agent, but all I can see is there name is 'Courtney' DO NOT SHOP HERE

I am upset.I bought a dress on boohoo. It was never delivered and on my app it says delivered. I dont even know how to contact boohoo. I had a function to attend and ended up not tutning up

Sent clothes back on 17th March, still waiting for a refund!! Nobody can tell me when I will get the refund, I just keep getting fobbed off with "it's in the system". Their refund policy seriously needs reviewing!!

Had an experience talking to Liz from customer service what a nice helpful person she was 10/10 this is boohoo. She gave me answers to everything I asked. Happy customer

The top that I sent for was brilliant

Further to my earlier review re BooHoo and Debenhams - delivery of faulty item on 20 Jan - supposed to collect the said item on 14 Feb - courier never turned up - full refund but not going to go into my bank until 4 March - so had my funds since 19 Jan - but I get to keep the faulty item (BIG DEAL) - faulty item now down the local dump but courier came today to collect it - I was at work. Still I cannot cry at my ill advised purchase from Debenhams - it was only £89 - Dan Finley CEO BooHoo has much more to cry about - they paid £55m for Debenhams - more fool them!

I bought something from boohoo on a next day delivery it was supposed to be delivered by evri got an email saying my parcel is delayed until the next working day it been over a week now trying to contact them getting chatbot so I decided to go to boohoo to request a refund just to be told through a chatbot as well that when I receive the parcel I need to return it first and that's my point I haven't received it I always shop from boohoo I'm so put off with this experience I don't want to shop with them again and I don't know what to do

DO NOT BUY FROM THEM!!!! I wish I would have researched the reviews more. I didn’t receive my package so I contacted them and they just told me that they show it was delivered so they can’t do anything! They treated me like I was lying about not receiving the clothes. So now I’m out 300 dollars.
My sister got her package and the clothes were hiiiideous. Looked absolutely like what is pictured.

Boohoo has another website boohoo-fashion.shop where they say you can earn money if you rate boohoo products. Every day you have to complete 38 tasks. But first you have to complete the 38 orders on the account of your contactperson so it’s every day 76 orders you have to complete. Its sound easy because completing these orders you can do on 10 minutes, it’s just clicking.. but you’ll get a package order or 2 is you are so lucky that you have to invest your money into crypto to recharge. First it’s a small amount of $90 and to send it by crypto you’ll invest $20 more and then you receive $140. It took days to set up a crypto account and withdraw it.

Then you are enthousiast and you’ll start the next day again. You can withdraw $250 but only the system won’t let you in anymore so you can’t withdraw it. Your contactpersoon is telling you from the start that it’s not an investment because you can withdraw it immediately. Until it doesn’t. So the next day you hope you can withdraw it but then their asking for a recharge of $500 and you still have to complete 17 orders more so you will get a second package even when your contactperson is saying how lucky you are. The next package will be higher then $500 and you don’t know if you’ll get it back. Or you do know because you won’t get it back.

When you start they will add you on a WhatsApp group so you’ll see the earnings of others. If you contact a person of this group privately you won’t get an answer.

The big question is: why can’t your contactperson make the investment to show you that it’s real? Then it would have been a collaboration. Afterwards you deposit the loan back ofcourse but then you don’t need to invest in it with your own money. But that is what they want because when you can’t pay for the package then you can’t withdraw anything.

A pure scam and a waste of your time and money. Don’t fell on it.

Their clothes, customer service and return policy are shitty and they try to scam people on many different ways.

Terrible service, conveniently doesn't let you change or cancel an order before it's been despatched because "As soon as your order is placed, we begin processing it immediately to ensure it is received as soon as possible, which means we are unable to make any changes or cancellations. Please, place a new order or return any unwanted items if necessary."

Even though it then takes them several days to despatch it. Oh and of course they charge you to return the parcel...

I have to pay the delivery costs for an order that I did not receive. Costumer service is TERRIBLE. One service employee agreed that I shouldn’t have to pay the delivery costs and a month later I get an reminder to pay the delivery costs. Now another service employee says they can’t cancel the delivery costs. I will never be ordering here again!

If i could give a zero starr i would have, waiting for over a week for my package still didn’t receive it. Texted the customer service gave them all the information and the package was no where to be found?? I told them i need the clothes for my holiday within 2 days, there answer? We will send you the refund🤬🤬🤬

Very bad service.There is no Customer service number available. I WOULD NOT RECOMMEND BOHOO for shopping.
I orderd from Bohoo.The product arrived very late.I return the product on 24th October to there provided address and the courier service showing product has delivered On 27th October but Bohoo did not confirmed and did not start a refund.After reaching them on Facebook site they first tried to scare me with saying that i didn't return the item and they will start police investigating.When I showed them the courier approval than they saying outside UK it takes time. STILL no response from Bohoo.

order #UK1105491344 Returned 7 items to boohoo, they only refunded me for 5 and confirmed they'd checked CCTV and only the 5 items were in the parcel, however, I actually returned the 2 missing items in a second parcel and the tracking numbers for the recieved parcel (5 items) and the missing parcel (2 items) were delivered at the exact same time and date via the inpost tracking so the tracking shows you recieved both but you've only refunded me for one - how did that happen? Boohoo still continue to claim I only returned 1 parcel despite the tracking proof. It's ridiculous, I don't have the items and still being charged £72 on klarna. I only noticed I wasn't refunded the full amount as it was a pay in 30 days so only realised something was incorrect when klarna emailed to say money would be taken in a day or two.

AVOID SCAMMERS

Hello, I returned every item in order and this ongoing issue has been going on since April 24 this year. It has been so stressful. I had to pay the balance on karma of £30.45 as late fees was going to be applied. Klarna advised to pay this and contact boohoo for the refund. I provided evidence of my return and booohoo has incorrectly refunded me as I returned every item. Only thing I need to pay for is the delivery fee of £3.99. Please please help. I have been contacting booho customer service for months I get ignored and no response!!

Order number is UK1101030482

I WANT MY REFUND COMPANY SHOULD BE SUED