Boohoo Reviews 

So I ordered a £12 coat and a £22 jogger set when it arrived the top of jogger set was missing to which I contacted boohoo and told them. Due to the set being out of stock we agreed they would refund me 50% refund which when I went to school was £11. So today I check my account and they have refunded me £6.75 saying I only paid £15.50 for the item. They obviously went to a very bad school because £7.75 is 50% of £15.50. But I provided proof that I paid £37.99 for the 2 items and now they are ignoring me DONT BOTHER WITH THIS COMPANY TERRIBLE CUSTOMER SERVICES

Charl (charlotte) was so helpful and really nice. Serena However was honestly just sarcastic, treated me like a burden, misinformation and borderline rude. However the quality of the clothing I received was so sad ... it’s texture was like rough sand paper when it seemed to be a chiffon blouse. Was really cheap quality. Furthermore my customer service from Serena was really sad for me. She would send borderline rude messages with a “<3” at the end ... making it so sarcastic and a little condescending/uncaring. Like I already decided to return the clothes once they came as my £23.04 is not for companies who don’t respect customers and who can’t help you when you were over charged. So I choose not to give them my hard earned pay, made it 10x easier to decide to send back those items. Thank you charl (Charlotte) but serena really needs to learn how to be polite to customers who just want their money back. Giving me back my money doesn’t take food out of your pocket nor does it affect your day, being sarcastic and unkind to me however - does affect my day.

Received swift support from Jay regarding a missing item. Much appreciated Thank you

Ordered a handbag and when it arrived it was absolutely covered in dirt. Had obviously been returned by a customer and then sent straight out to me with no quality check. Disgustingly unhygienic! Message customer service on WhatsApp and Instagram as I got no reply. Staff member on Instagram gave out to me extremely rudely for messaging on 2 platforms. Have never been spoke to so poorly by a brand. Awful experience no ordering again. Staff member on WhatsApp customer service on the other hand was nice.

Why are Boohoo, still letting people order non essential items

Ordered last week, they said they shipped the package but Hermes said they didn't received anything. There's no update since last week on the tracking. I asked them for a refund as I didn't received my goodies and they keep answering that they need to "investigate" and that I need to wait til 19th March now! No way, delivery time was 5 working days, not 16. They're bad and they have a sh*** customer service, first and last time, won't recommend them at all.

Generally satisfied with my order but I don’t know if I’ll buy items in full price, cause I’m disappointed with two items looking a little bit different from pictures (ex: the colour of a jumpsuit I bought has nothing to do with the colour I saw on the website).
Very satisfied with their joggers (I bought 4 different types)!!

I orderd something to ship to the Netherlands and everything was to small. I orderd it with Klarna and now I still have to pay for the clothing items I send back. already tried to contact them en had send them my receipts of the retour.. Now I still need to pay them. Never ordering something again :(

( The customer service was really nice to me tho... But because of the language barrier I couldn't explain myself. )

Prolly they deserve 5 stars, as I ordered from them last year and I never got the products, the tracking said that they could not find the address, which is a big joke as I receive packages everyday from all over europe. Thing is when I saw this, I've contacted customer service they replied very quickly (same day) and refunded me the next day! I call this service!

I was very happy with the quick, speedy response and the professionalism I got from Hamza. Will definitely be using Boohoo again and will recommend to all my friends and working colleagues.

What puts people off online shopping is the hassle when things go wrong which they inevitably do but Boohoo, & actually Stacie & Roni in customer service I particular made it completely hassle free. My many questions were answered quickly and clearly and they couldn’t have helped more👍

Roni responded very fast, happy with the result

Lindsay was brilliant! Dealt with my enquiry fast and efficiently. Thankyou!