Booked.net Reviews 439

I requested a refund due to COVID 19. Amy was very helpful with processing the no cancellation room refund.

Due to Corona I also had to cancel my booking.
Kate was very honest about the possibility of a refund and didn't promise anything at first. I prefer that kind of answers.
She then managed the refund of the entire bill.
Thank you!

We had booked a hotel in Athens for our Easter holiday and for celebrating a friend's birthday. Due to the Corona crisis and the subsequent lockdown as well as quarantine policies, we cancelled the booking with Booked.net. They reacted immediately after we got in contact with them and a few days later the refund was credited to our credit card. Great service :-) and we will book again as soon as the situation allows for it. Thank you very much, indeed. I can therefore definitely recommend Booked.net :-).

Due to the Corona Crisis I had to cancel my hotel bookings. Diana was extremely precise and helpful, she managed everything to my maximum satisfaction.
I must apologize for hitting the wrong button when I tried to express my thankfulness-Instead, I hit the not-satisfied button.
So sorry!

During the middle of march 2020 I was in Argentina on holiday and as we all the know the rules started to change quickly. As a result I needed to cancel my hotel in Ushuaia - I contacted the team at Booking.net who said they would investigate and let me know if I could get a refund - initially they came back a few days/week later and said the hotel would not refund the reservation. Today - 3 weeks later they have come back and informed me that they persevered and have obtained me a refund.

This was with no prompting from me, they did it independently and I was not even aware they were doing so. Its a great way to show committment to your customers in what is a difficult time for us all. Thanks so much for working on this, it is much appreciated!

I was not able to travel because of Covid19. Thank you for helping me with my refund.

Had booked a (non refundable) stay in Krakow, booking process went smoothly, website works really well.

Unfortunately due to Covid-19 I was unable to travel. Contacted Booked.net who arranged a very fast refund. Well done

I had a very good experience with booked.net.
1. The price of hotel offer was really good!
2. The refund due to the Corona virus was fast and uncomplicated via email.
Thanks so much!

Thank you very much for your help in booking the hotel, we will certainly ask for help in the next trip

We had to cancel our trip to Sicily due to a health problem in our family and, despite the difficulties to cancel our reservation, Amy did her best for us to get our money back.
Thank you a hundred times, we won't forget to get back the next time we shall have to travel abroad.

Amy was excellent in helping. She had to wait for the border to close due to the global pandemic but once that happened they gave me a 100% refund. With everything that the world is dealing with this refund meant a ton to myself and my family. Thanks for being understanding

Because of COVID-19 we had to cancel our holidays. Even though our booking had no cancellation/no refund, we still got our money back. Thank you Kate for your great work.

My friend and I also had to cancel our booking due Covid-19 and in spite of a no cancellation/no modification policy, Diana responded quickly to my email promising to do what she could. I am happy to report that we too will receive a refund.
These are strange times we are living in!

I have reported a problem and DIANA has solved it with great professionalism and very effectively. Very thankful

I had to cancel my reservation because of the pandemic and Diana was truly wonderful. She was responsive, attentive, kind, caring and polite in processing my request quickly and answering my questions.
It has been a joy toward with Diana. Thank you for your wonderful consciousness of service,

The customer support Diana was very helpful and nice. She understood my problem momentarily and didn`t hesitate to help as much as possible.

Booked an hotel for a congress in April that was delayed to the coronavirus outbreak. Was guided through every step of the cancelation and in the end got a refund! Thank you very much Sofia. And i highly recommend this service

Excellent service! Thank you Sofia for keeping us updated throughout the time for decision. Regards, Michael

I already sent you requests for my reservation to be cancelled. We booked our hotels last November 2019 before there was CoVid 19. I would have booked all our rooms with cancellation if all the rooms have that option. Unfortunately 2 out of our 3 rooms didn’t have that option. We cannot travel and we are asking for your consideration. I would have called you if you have a contact number here in our country but there isn’t. Please reply to my emails! I don’t know where to contact you.