Booker Cash & Carry Reviews 190

What has happened when these stores were Makro they were fantastic and sold clothes tools and everything like Costco and in my opinion were better now they are just really poor with very little product range, is Tesco trying to destroy these stores if so sell them to someone who will return them to their former glory. Or it’s doomed. Makro cafe was brill at cribbs.

Lovly Staff
Got there & realised I had forgotten my card Girl at the counter was lovely gave me my number on bit paper to give in at the till
Asked to find an item & the man went to find it & brought it back no bother at all smiles and polite
& They have great toilets clean warm & lots of toilet rolls & hand soap
They are a great bunch of staff
Highly recommend the place

Been using Booker for over 15 years. On used the delivery service for the last 8 years. Over that time they have moved our account from Tamworth to Saltey, now to Halesowen Makro. Service has declined with every transfer. Now even when we call the customer support, they can’t answer our questions (usually late deliveries).
Service is now impacting on business. Do NOT use. There are more reliable Cash and Carry’s out there.

On 19 December i recieved the chicken out of date,on my next order they have problem with drivers, my delivery was on Tuesday and i didn't receive, they said is gonna be on Wednesday, which i didn't receive, they refund my money back, the next one i place an order to arrive before New Year, They took my money but i didn't receive my order, I'm very disappointed!

My husband gets all of our meat at the Butcher's counter in Bookers Acton. The butcher, Kizewski Kizysztof, is extremely helpful and knowledgeable and all of the meat we've had from Kizewski has been first class.

Management is appalling they dont do anything about delivery time and missing items and charge you fully for the order. Experience of 3.years with them. Avoid at all cost. They hire driver who can not read and write.

Went to bookers/macro Rayleigh on 28/11/2023, as was told by email, I had 30 days to keep my account on 18/11/2023, only to be told my account had been closed, the lady helping me apologised and said “ You’re not the only one this as been done to”. Poor business practice and would not recommend to anybody. If you want my advice DO NOT BOTHER WITH THEM.

I visit bookers on several occasions. The staff are great. From the top to the bottom.
Kieran and Gina deserve special mentions. They looked after me last week when I was not well. Kieran always willing to help load my goods for me. His politeness deserves a special mention.
Well done Bookers Scarborough.

Huge thank you to Meg in bridgend booker for sorting me out this morning when I was in a pickle.she was absolutely amazing,customer service at his best

After 13 years of using bookers and getting deliveries they have decided to close my account as i don't spend enough money
i know a few guesthouses near me where they have done the same
Obviously don't want my business anymore
shocking customer service

Always can get my stock .
Great customer service when need help reaching stock .

So, having used Booker for nearly 8 years for my business, I feel eminently qualified to comment on the service that I have experienced, and it really has to be a huge negative for many reasons.
1. Prices. I always from a young age envied those who had access to the rarified atmosphere of the cash and carry account holders world, thinking it was an alladins cave of super prices, not available to mere mortals outside the catering and retail world. Who was I kidding. Virtually every single product I buy now, is cheaper in countless normal high Street supermarkets. So what is the point of Bookers.
2. Stock. Hardly ever has all the items I require, so have to re invent menus on the fly to compensate.
3. Customer service......zero especially since Tesco took over. It really is not a friendly place to be anymore, and I get the impression that staff are anything but happy there.
So to sum up.....quite simply, what is the point of Bookers any more. Answers on a postage stamp, if there are any.

Working at a school, we have deliveries from this company in Aldershot. The manager is rude to our staff and we have never had a consistent delivery. To add, the only people they really let down are our kids. Disgusting.

After recently having my account closed because "I did not spend enough money, I was not perturbed as I can buy most of what I want from supermarkets that are much cheaper. How is it that a wholesaler can be more expensive than a retail supermarket? Staff at my local branch in any case are rude and arrogant.

They never, never deliver my prawns, every week I have a delivery, and they never deliver the prawns but then I go to the same store on the same day of my delivery and there are prawns on the shelf...
Today, I just got a delivery after my breakfast service, with milk that expires TODAY! AND 2kg of greek yoghurt that expired two days ago.... Also, I have my delivery time booked to come every week before 10am.... they never do! to the point that many weeks they come in the middle of the lunch service...
I do not know what is going on with this branch but the service overall is very poor, it is so unreliable that is extremely frustrating, to the point that we might have to result in looking for an alternative supplier as I find my Booker branch is neither consistent or reliable.

Own Brand is poor quality. The Booker own brand goods are poor quality. When I email with feedback that the ingredients are not visible because of the way goods are packed, I was told all the information is online, so I should check before I shop. Who is going to check the ingredients of each item they wish to purchase beforehand online? I expect to be able to pick up an item and see and trust a brand. If I ever use them again I will only buy well known branded goods. They need to take responsibility for the sugar content in foods. drinks etc not just tell me to check.

Pathetically bad staff and communication are the biggest problems Booker have, along with ridiculously high prices, and as a result, they are losing money customers would happily spend.

I’ve recently been told by 3 branches to ring the number in the invoice to request deliveries as they now come from MAKRO Liverpool where I am. I had to go back into 1 branch as the number on the invoice was wrong………no real surprise. I was advised on ringing I would hear back about deliveries within 5 days - unsurprisingly, I had to ring them back after 2 weeks to be told there are no slots.

I will say that the service and staff at Liverpool Booker is head and shoulders above Birkenhead, Chester and all other local branches, and their staff seem to know what they are doing, are helpful, and actually seem to care.

Ive gone over the last few years from 2 deliveries a week and around £600+ per week to 1 click and collect for average £250 per week, and that will further diminish as their pricing is ridiculous, for example, a bolognaise sauce has gone from £6.49 to £10.99? Cooking wine has gone from £2.99 to £12 in 4 years? They are absolutely profiteering on many products and are no longer convenient or cost effective. It’s quite obvious they are hiking prices as they are getting less customers, and we are living in a period where they can get away with it.

As I have to travel, I may as well use Costco for the bulk of my shopping as they have far better availability and pricing, and I generally don’t have to listen to their staff continually moan about the company they work for, and freely express this to customers……..always a huge red flag. This, however doesn’t seem to happen in the Liverpool branch……….so not surprisingly their service is far better than other depots.

better than last time, still a long wait at the till for a less experienced cashier but not too bad over all.

So expensive store and no longer cheaper store at all

Booker Wimbledon:
Account transferred here from another store as it closed. Original store I could not fault the service but Wimbledon, I have been with them for 2 weeks and I have raised three complaints all of which no response/refund received.
Very poor management.