Book of the Month Reviews 123

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers are really happy with the product, often highlighting the carefully curated selections and the variety of genres available. Many appreciate the early access to debut authors and the unbeatable price, especially for hardcover books. People also frequently mention the fast shipping and the overall positive user experience, finding the website and app easy to navigate. However, some people were dissatisfied with the subscription model, with a few describing it as problematic and wishing for more control over their book choices. There were also occasional concerns about delivery service, with some customers reporting delayed shipments and damaged packaging. A minority of reviewers also felt that the monthly selections had become less appealing, leading them to skip months or consider ending their subscriptions.

What people talk about most

Product

Consumers generally find the product to be positive, appreciating the varied selection of books and the... See more

Subscription

Reviewers highlight ambiguous aspects of subscription. Many customers express satisfaction, praising the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of navigation on both the app and... See more

Price

Users describe positive interactions with price, finding the subscription cost reasonable, especially for... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a classical French literature major, and I needed to explore beyond the classics but had no idea where to start. I detest poor writing, and I was recommended this platform, and I’ve been thoroughl... See more

Rated 5 out of 5 stars

This concept is an ingenious one for avid readers who like perusing a rotating list of titles, but suffer analysis paralysis when checking out the veritable buffet of options at a bookstore or libra... See more

Rated 5 out of 5 stars

I can't say enough good things about Book of the Month Club! As an avid reader, this subscription has completely transformed my TBR list—in the best way. Every month, I look forward to the caref... See more

Rated 5 out of 5 stars

I love all the extra effort BOTM puts into EVERYTHING! The books may not always be exactly what I want but they are truly hand picked, the gifts are adorable, and customer service is unmatched.


Company details

  1. Book shop

Written by the company

Book of the Month is a subscription-based e-commerce service that brings you a shortlist of the best new fiction we’ve come across. You pick what speaks to you. We send it your way. We’ll see you again in four weeks. Happy reading :)


Contact info

4.2

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is a great company!

This is a great company. I have been a member of Book of the Month for years now. Whenever I have a question about my account or should an issue arise, they are quick to respond.

14 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Jenna, Thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

One of my favorite book box subscriptions

I really like having a book of the month subscription. There is a great selection of books to choose from and I love the yearly book challenges. You also get a free book in your birthday month a a free book of the year pick. The customer service is always great is you need it for anything.

14 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Holly, Thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

Ease of making a monthly selection or…

Ease of making a monthly selection or skip the month. Great selection of available books/titles. Fantastic price.

1 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Michelle, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

I love these books

I love these books! There is such a wide variety to choose from each month! Not to mention how pretty they look altogether on my shelf!!!!

14 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Tara, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

Love BOTM!

As an avid reader, I love the curated experience BOTM provides! I especially love when I get an early release! They provide fun extras that make the experience special.

14 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Lauren, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

Love my Book of the Month experience

Love my Book of the Month experience. Lots of choices both hard cover and audio. Super easy to give as gifts too

13 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Heather, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

First of the month…yay!

I look so forward to when the new books are revealed each month! BOM has widened my tastes in books with books I probably wouldn’t have looked right by in a bookstore.

1 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Tricia, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

BotM keeps my reading fresh

BotM keeps my reading fresh! I love the monthly alert I get to check out the latest picks and make my selections. It puts authors on my radar that I otherwise may have never known about! I trust the recommendations and the curated lists and love the extra features like author interviews. One of my all-time faves was the interview with Abby Jimenez after I read Yours Truly... it solidified my love for her as an author and a loyal reader moving forward. So grateful for the amazing team at BotM!

13 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Jamie, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

BOTM is the best subscription ever for…

BOTM is the best subscription ever for any book lover. I always look forward to picking my book each month and almost all of the books have been fantastic

13 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Brooke, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

Book subscription for people who love…

Book subscription for people who love books

I’ve had several different book boxes at different times and this one consistently has good books from a variety of genres. I choose the book that I want from the list and if I skip a month, then that credit carries over so I can choose more than one at a later month. The bookmarks are simple but with punny book humor. Otherwise it’s just books that you choose from a simplified list of highly rated books. As cute as bookish doodads can be, most of what comes in the curated book boxes I’ve gotten just turns into clutter for a price that isn’t really sustainable. I’ve had this book subscription the longest and it’s likely the only one I’ll continue. The price is good for someone like me who thrives on an endless TBR.

13 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Mavis, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 5 out of 5 stars

Such a fun membership!

I enjoy seeing different books that I might not have chosen for myself. It stretches my comfort zone and encourages me to try different books! I love the ease at ordering and getting books directly to my door on my own chosen timeframe.

3 November 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Darci, thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 1 out of 5 stars

Book of the Month is not trust worthy…

Book of the Month is not trust worthy and super misleading. Like an example is today I got a offer to rejoin as a friend and keep my friend status so I did that. Got resigned up, paid my money and then the Relationship status shows hey ship 3 more boxes and become a friend which isn't what the offer email said..

They do things like this all the time and it's fishy, misleading, and illegal.. Next I'll be submitting a complaint to the Better Business Bureau

Date of the experience has been ongoing over the last year with this company and I'm done.

Don't sign up because they don't honor their promises

8 August 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi there! This is definitely not the expected experience for this rejoin offer. If you send us an email at member.services@bookofthemonth.com, we'll happily re-instate your Friend status for you and ensure your loyalty progress is restored.

Rated 2 out of 5 stars

Good in theory...but NOT practice....

I received a subscription to the BOM club from my husband as a Christmas gift. I'm always reading, and he thought this would be great for me. In theory it would be. The problem is they only give you FIVE books to choose one! There are several other books you might enjoy, but you can't get them UNLESS you choose one of the five! I've had this subscription since Christmas, so it's been six months. Just looked at their June selection and there's nothing I'm interested in. In the last six months, I think I've managed to get three books. Definitely will not renew, or give as a gift or refer others to it. It's a shame.

31 May 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi,
Thank you for providing this feedback. At Book of the Month, our mission is to bring the best new fiction forward. We do this by providing our readers with a curated selection of books they might not have found elsewhere to help our members discover new favorites. If there’s anything we can do to make your membership more enjoyable, please don’t hesitate to reach out.

Rated 3 out of 5 stars

Questionable Advertising

As others have mentioned, I too found the $5 fee to be an enticing offer until I noticed just before going ahead with purchasing my first book that I would be charged full price the next month without option for cancellation. I know, however, that many others could easily overlook this (and have overlooked this) as the print is so small and fine. I'm not particularly enthusiastic about the misleading advertisement, but I do think at the very least that people should be better warned about the absence of cancellation because it makes the company look somewhat suspicious (I’d recommend providing a popup before purchase, big bold letters at the bottom, etc).

18 December 2023
Unprompted review
Rated 1 out of 5 stars

Unethical Advertising

I'm sure they're a great company. But it's pretty scummy to sell a book for $5 but oh by the way in the fine print you are also committing to another $16.99 charge next month. Where else in the world can someone sell you something for 4x the advertised price? Sorry, but that's just manipulative

Regarding your reply - perhaps you could advertise it more clearly by moving it out of the small print, which occurs after creating an account, entering your shopping details, and entering your payment method? That might help customers see the actual price of their purchase. The price seems like an important thing to advertise, no?

30 April 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Will,

Thank you for sharing this review and for trying out BOTM. Some of our enrollment offers include a commitment to renew and as you stated, this information is clearly disclosed during the enrollment process. That said, our members are always able to skip or cancel after their renewal commitment.

Rated 5 out of 5 stars

I have loved BOTM for 2+ years

I have loved BOTM for 2+ years. I think $17ish for a hardcover book every month is more than appropriate. The monthly selections are diverse from a lot of different genres with good options to choose from. I love to option to skip if nothing speaks to me but it has also expanded my reading and I find myself enjoying books I never would have read otherwise. I have contacted customer service and they were very helpful when I had questions. Great company!

15 April 2024
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi Amber. Thanks so much for being a member and leaving this review! We're so glad you're enjoying BOTM.

Rated 1 out of 5 stars

They scam you and make it impossible to cancel

This entire thing is a complete scam. They get you by offering a discounted book, but once you click it they force you into a membership you didn't agree to be a part of. When trying to cancel the membership, the cancel button only brings up a message reading :

"As part of your $5 enrollment offer, you agreed to be renewed at least one time. You are currently scheduled to be renewed on January 26th, 2024 for $16.99 and 1 credit will be added to your account. You can use that credit to shop for one of our January selections. If you still want to cancel after trying another month of BOTM (though we hope you decide to stick around a while), you can do so by returning to this page."

but it does not allow you to actually go forward with cancelling. When you contact any of the actual customer service representatives, they send a cancel link that just takes you to the exact same message.

So, 1) they force you to sign up for a membership you don't want

and

2) they don't allow you to cancel the membership you never wanted in the first place.

Horribly dishonest and corrupt. Do not give them your time of day.

23 December 2023
Unprompted review
Book of the Month logo

Reply from Book of the Month

Hi David,

Thank you for sharing this review. Some of our enrollment offers include a commitment to renew for one month. This information is clearly disclosed during the enrollment process, but we understand that you may not have seen it. If BOTM isn’t right for you, we’d be happy to resolve this by providing a refund for the renewal. Please email us at member.services@bookofthemonth.com and we will take care of it for you.

Rated 5 out of 5 stars

BOTM customer service/Levi, from North Carolina!

I want to reach out and let everyone know about the experience I had with BOTM. I thought I had canceled due to being subscribed to many things. I love BOTM but felt I could go back when I could afford it. BOTM took money out of my account because I just PAUSED my subscription and it was time for them to reopen my account. I called BOTM and got ahold of a young man named Levi from North Carolina. He said he worked from home. He was soooo mannerly, considerate, and was just a joy talking to. He helped me right away, explaining step by step about what was going to happen next. I wish all customer service employees were like Levi. Levi rocked his job!

31 May 2023
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service

Canceling my account
I had to email twice about a lost package.
It took them three days to get back to me. They tried to blame it on a book shortage.
Terrible, terrible,terrible. Everyone knows that USPS is bad right now. McDonalds has better customer service. Do not recommend

12 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look