Book Outlet Online Reviews 615

TrustScore 3 out of 5

3.0

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Rated 5 out of 5 stars

I was extremely pleased with my whole experience. The prices were exceptional, my order was for 13 books for a total cost of $57 which included 7 hardbacks and 6 paperbacks all in excellent condition.... See more

Rated 1 out of 5 stars

In the website they promised 2-5 days delivering. It took 2 weeks and when I wanted to return the package they told me to pay 20€ for the return. The package came from UK so it was outside EU. Website... See more

Rated 3 out of 5 stars

Be on the lookout: the additional info including the printing date may be wrong. Example: Turning Angel by Greg Isles. Book Outlet says printed in 2023 -- but the copyright is 2005. Not the first time... See more

Rated 1 out of 5 stars

Half the books were in horrible condition. They should have been listed under Scratch and Ding. I expect the overstock books to have remainder dots and small scratches and tears, which is fine, but 4... See more

Company details

  1. Book shop

Written by the company

The only thing better than a good book is a good book at half the price…or more. And that’s what we offer. All our books are brand new and discounted at least 50% off publishers’ list prices. Book Outlet is your haven, full of excess publishers’ inventory eagerly waiting to find their way into the hands of readers like you. So go on, get lost in the pages of a great book and revel in the thrill of a good deal that awaits you every day. WARNING: Bookworms have been known to lose track of time, neglect household chores, and cancel plans. Side effects may include an insatiable desire to read, an expanding TBR pile, and an occasional book hangover. Proceed with enthusiasm.


Contact info

3.0

Average

TrustScore 3 out of 5

615 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Super fast delivery and great items

Really fast delivery and the items were exactly what was expected. Book Outlet makes it way to easy to binge on some of my favorite authors.

If I have one complaint its that their delivery service left the box in the snow and didn't notify me in any way that it was there - a day before the expected delivery date. That said, you can't fault the shipping speed!

4 February 2023
Unprompted review
Rated 5 out of 5 stars

the ordering process was easy

the ordering process was easy. the order came promptly and the books were in wonderful condition. I was very impressed with this service and will be using the book outlet again in the future.

2 January 2023
Unprompted review
Rated 5 out of 5 stars

Cannot beat the prices

Cannot beat the prices. Only drawback is the shipping. I still like this place so I make the following comments not to deter you from buying from them, but to manage your expectations. First, the box got lost. USPS’s fault. It was over the Christmas holiday rush. But BookOutlet made it all right by sending me replacements and a refund for the one out of stock. Shipping does take a long time because they’re sending through USPS, not Amazon’s instant gratification fleet of trucks. The books were unsecured in the box but even so, they all arrived undamaged and in new condition. (I’ve seen some sellers shrink wrap them to a piece of cardboard so they don’t shift around. Good idea but I guess it would add cost.) In any event, I bought a ton of books and saved a ton of money. Will purchase from them again. Just need to plan ahead and wait patiently.

2 February 2023
Unprompted review
Rated 2 out of 5 stars

I had spent over $500 on books with…

I had spent over $500 on books with Bookoutlet the prior twelve months. I sent them a photo of a torn cover (first time I’d done so even though this is not the first time it happened) from a new shipment and they said it wasn’t substantial enough to replace.
No consideration for a valued long term customer. Kinda shameful actually

31 January 2023
Unprompted review
Rated 4 out of 5 stars

Price was great

Price was great, ordering process simple & efficient, delivery time was great. However, there had to be a catch - which was not disclosed! The book was not "shelf condition". Scuffed, and stained. Unfortunately, this was a gift so had some excuses to make to my friend ( recipient ).

30 January 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery, great customer service

One of the books I received was a little damaged. I contacted customer support and they gave me a refund on that book. My order was fast and all items received were in great shape at great prices! I will definitely shop at Book Outlet again and I have recommended them to other people 👍

18 January 2023
Unprompted review
Rated 5 out of 5 stars

As always, a great Experience.

As always, the site is easy to use and ordering is simple. I have rarely had an issue ordering and if I did, the issue was resolved immediately.

Always a great experience.

17 January 2023
Unprompted review

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