BOOKS etc. Reviews 207

Ordered a relatively high value book on 13th June as a birthday present for 24th. Clearly stated in stock and delivery in 3-5 days. It also stated that I would be kept up to date and informed about despatch. When we hit 5 days I sent an email to ask for an update, this has been ignored. I am now left with no book and no way of communicating with this third rate company.

I guess one day I will receive some sort of rubbish update to tell me they had a system error and never had the book. Utter rubbish. Should not be allowed to trade like this. Definitely won't use again and will go back to the old faithful alternative. AVOID.

An awful first impression, I will not use again.

I ordered a book 2 weeks ago, a few in stock at the time but now there is none and doubled the price - I can't get it anywhere and they never despatched. They sold stock they didn't have or likely sold it on a different site for higher.

Emailed and they said:

"After looking into this for you I have found that we have had an unexpected problem in our warehouse with this item and have been awaiting further supplies. Unfortunately, our supplier has been unable to give us an availability date. As a result, we have had to cancel your order."

Thanks for nothing.

Nice selection of books at reasonable prices. Came well packaged. Will most likely use them again.

Always get my books from there .
Found them very helpful if i did have a query over dispatch & books are packaged so well unlike other on line retailers

As always I can rely on Books etc to have the books I want that can’t be found - at a good price - elsewhere.

Good service, delivery in good time and well packed.

I can now go round Munich without getting lost.

Cheap price and fast delivery. Topseller!

Consistently the cheapest deals on books.
Excellent communication, I needed to cancel a duplicate order and it was done quickly and efficiently.
Perhaps take a little longer to deliver than Amazon and some of the other large booksellers but always arrived within a reasonable time and well packaged.

Best place to buy my Omni books!!!!!

I have been buying my books from Books etc for many years now and I have to say that Jack and the rest of the guys have made it a pleasure to deal with. Always helpful and available to answer any quires.
Along with the great staff, Books etc offer free shipping, very competitive prices and are always the first to receive stock of newly released books.
My humble opinion,
Best place to buy your books from. Thank you guys for all your help. Andy.

I ordered from Books etc as an alternative to Amazon, but I don't think I'll buy from them again. The service wasn't "bad" but they're missing the basics of an online retailer.

I didn't get an order confirmation email or dispatch email and the order still shows as pending on their website as I sit here with the book next to me.

I've checked my email address is correct and checked my spam folders.

The positives were that the book arrived undamaged within the estimated timescale.

I ordered a book from the Netherlands.
Delivery was prompt and well packed.

Returned Books, seller has had them for over week now but still has not refunded me

Big box set. Well packed. No damage. Timely delivery. Good pricing. Support staff were helpful. Can't fault it at all

Competitive pricing. Timely delivery. Very Pleased with the service

Ordered a book from this site, it gets two stars only because the price was good but the service rubbish.

I have asked for a refund as the book never arrived. Will have to see now how quickly I get my money back, they were quick enough to take it.

The reason i write theese guys a 5 star review;
I had an issue with a hardcover book i recieved from them. It had a cut on the dustjacket. The cut was clean and i assume it came from them opening the original product box.
- Instead of offering a discount or trying to get out of it, 12 hours later I recieved a mail that they would send a new copy. The damages one i could keep.
This is how to retain customers! Great job guys!

On a side note, they have great packaging! When i've ordered big books or larger lots of books they always arrive in small boxes safly placed in a larger shipper.

Great online shopping experiance! Wonderfull for collectors.

At least overseas they do ship somewhat slowly, but managing to ship safly and cheaply this is now my favored book store!

Very disappointed with this website.
Ordered a book on the 7th of December, they took my money straight away, no confirmation email, nothing. On the 15th I receive a notification from my bank saying the payment was reversed. Again, no email, nothing. Checked my orders on their website and it still says Pending.

I wrote this review above on the 15th and now realized Trust Pilot deleted my review for supposedly violating their rules, I cannot understand why.
The book arrived last week (after I had already bought it from another place and today (2nd January) I got charged the money again.
I want my money back.

bad, bad, bad, bad, bad!!!
Anymore???