I'm giving 5 stars, as so far so good. I have placed several orders so far and each one has been delivered on time, well packed, undamaged, and the actual quality has been great, very close to traditi... See more
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I've been working with BookVault for more than a year now and the quality of the products is excellent. As well, when there is a problem, they've been really helpful and prompt. Most recently, the cus... See more
Superb customer service. Originally contacted them about something that turned out to be my fault! Having corrected my error, I needed to place another order, which happened to coincide with a Bookvau... See more
Outstanding customer service! I had a paper and colour related issues with my second proof copy. Tom Morgan went above and beyond to help and sent a replacement copy free of charge - can’t thank him... See more
Company details
Written by the company
Bookvault is a print-on-demand service designed to be the perfect all-in-one platform for indie authors and self-publishers. Bookvault promises high-quality printing with industry-leading binding choices. Upload your titles today and begin selling through retailers such as Amazon and The Great British Book Shop or set up your automated online store using our eCommerce integrations with Shopify, WooCommerce and many more.
Contact info
United Kingdom
- bookvault.app
4.4
Excellent
82 reviews
Hasn’t replied to negative reviews
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Bookvault
Following from my previous review, Bookvault have been in contact with me to assure me that they are genuine. I acknowledge that I may have been mistaken about them and I wish to change my review to positive.
I apologise for the misunderstanding and I am hopeful that I will be successful in getting my book printed by Bookvault.
3 July 2024
Unprompted review
Reply from bookvault.app
Hi Pat, If you check the status of your ticket you will find that you have received a response from us before you left this review. I'll attach the response here also for your clarity.
Hi Pat,
Please see below from our help centre article;
Guide - How do I upload my files?
(https://help.bookvault.app/how-do-i-upload-my-files)
I can assure you we are not a bogus company, we have only just started a trustpilot. I'm sure you understand a review like this can be damaging to a company, and would appreciate if you reconsidered this review as it appears we have made efforts to help you :)
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