Bookvip Reviews 674

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Bought a 5 night all inclusive Mexico vacation package with Bookvip. I have an open date package. Called to book and was told by Monster RG that I had to pay another $400+ to book my fully paid vaca... See more

Rated 1 out of 5 stars

Scammers. My partner has been scammed by this company from England from a completely separate website. For 6 months they have been taking a monthly amount from his account without his knowledge and he... See more

Rated 1 out of 5 stars

Lies. Deception. & More Lies If you notice the reviews on here, they're mostly by quite a few people with one reviews, meaning they're either fake accounts or paid marketing to have these reviews... See more

Company replied

Rated 1 out of 5 stars

The people behind it (not allowed to mention name here, but you can research yourself) seems to have run a similar scheme before under unsold.com. Unsold.com took payment for hotel vouchers, but nev... See more

Company details

  1. Travel agent

Information provided by various external sources

Bookvip.com is an American travel agency headquartered in Miami, Florida with additional offices in Asia and Dominican Republic. The company is the leader in discounted vacation promotional packages and is also one of the fastest growing travel companies in North America serving over 1 Million customers per year. Bookvip.com offers 24 hour, 7 day per week service for its clients and are available before, during and after their trip. The company has an A+ rating with the Better Business Bureau and strives for 100% customer satisfaction. The company now has more customer video reviews than any other travel website in the world. The videos can be viewed on the Bookvip.com website under the navigational tab titled Customer Video Reviews. http://bookvip.com/sitereviews


Contact info

1.9

Poor

TrustScore 2 out of 5

674 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Can't wait to go again!

Our Experience with BookVIP.com was FANTASTIC! We loved the Westgate, the room was wonderful, and we had a great view! The best thing about it was that we took a VERY affordable and enjoyable vacation with BookVIP.com! Thank you, and look forward to traveling with you guys again soon!

1 December 2019
Unprompted review
Rated 5 out of 5 stars

Thanks bookvip!!

My name is Bailey M. I am writing this review because I have enjoyed using bookvip so much! My husband and I have taken 2 trips using them and for a couple who both work and are extremely busy they made our experience super simple and fun!! I highly recommend them!! Thanks bookvip for making our vacays that much more relaxing!!

30 October 2019
Unprompted review
Rated 1 out of 5 stars

What they don't tell you online

What they don't tell you online, is that you have to meet qualifications to book with them. In my experience, you could only book if you were legally married OR single within a certain age bracket AND made at least $75,000 annually. They said it is because they want you to purchase a timeshare.

Understood ... but you should tell people that before they go through the motions of trying to book with this site.

25 October 2019
Unprompted review
Bookvip logo

Reply from Bookvip

Hello NikkNikk,

Thank you for your feedback. The reason the BookVIP promotional packages are up to 83% off the retail rate is because these are first time visitor packages sponsored by the hotel's vacation club division. The hotel's vacation club division subsidizies the discounted rate in exchange for meet their eligibliity requirements and attending the resort preview. The resort's vacation club division set the eligiblity requirements not BookVIP.com. The requirement's are located at the bottom of each special offer web with a "Terms & Conditions" link as each hotel is different. Additionally, our vacation specialists go over the requirements when you call in to make sure your eligibile for the promotional rate. You can contact me directly at James@bookvip.com


BookVIP has over 4 Million followers on Facebook and have sent over 1,000,000 people on our first time visitor vacations. We now have over 26,000+ customer video reviews on Youtube "saying why we are the best", more than any other travel company in the world. http://bookvip.com/sitereviews.

Here is short video explaining" How BookVIP Works" And Why We Are Able To Offer Packages At Up to 83% Off Retail Rate

https://youtu.be/8xvEe7L3v4E

James Colligan
Owner
BookVIP.com

Rated 1 out of 5 stars

Bait and switch!!

I paid for and booked a vacation package months ago. They called me today to say they don't have any availability at my chosen resort and they would have to offer me a room in one of their other locations. However, I had already booked an extended stay at the resort through Expedia. They would not do anything to help me. Now I'm going to have to go through the check out/ check in process, pack up all my bags, pay for an uber to transfer me and waste time that I should be spending at Disney. They really screwed up my vacation and the only thing offered was a hundred dollar voucher for a future booking. Ummmm.... no thanks.
Oh, it also appears that they're deleting my comments on Facebook and disabled me from commenting.

21 September 2019
Unprompted review
Rated 5 out of 5 stars

I updated, issue resolved.

Update: I received a call from the general manager who was extremely apologetic for the mishap. She upgraded our room at another hotel that serves breakfast and even moved our reservation to the day prior ao that we could more easily add a day to the end. Can't wait!

booked a "free" vacation through a friend who had recently become a travel agent for Oct. 4-7, 2019. Paid my fees and booked the reservation no problem.

Upon booking a flight separately, the only arrival date available is one day prior to my reservation. No problem, I'll just book an extra day. I called BookVIP in July, and they told me to contact the hotel directly to add additional days.

I called the hotel and they have no record of my reservation. I called BookVIP back, and they said "Oh, we don't send reservation info until 30 days before." Again, no problem, I'll call again within 30 days.

September 6, I call the hotel, still no record of my reservation.

September 10 I call BookVIP, "Why doesn't the hotel have my reservation?" "Oh, we will send that now and it will update within 24 hours"

September 12 (48 hours later) the hotel still has no record of my reservation.

I'm less than 3 weeks from my travel date and still have no idea if I have a place to stay. WORST EXPERIENCE EVER.

12 September 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful vacation

Wonderful vacation! The resort was beautiful, safe, clean and plenty of food options. Our family enjoyed our stay and will definitely return.

2 September 2019
Unprompted review
Rated 5 out of 5 stars

Top notch service!

BookVIP is the best! The service is amazing! My hubby & I original vacation agenda was for Punta Cuna in Dominican Republic. Unfortunately we were devastated to go there after all of reoccurring mysterious deaths. I was sweating bullets after hearing the devastating news. So, I phoned bookvip about a month prior to our trip, asking if we could change our vacation agenda to the Secrets Capri Resort in Cancun instead. And, guess what? They said yes, no problem! And, our vacation agenda was changed in less than 5 minutes. There was no questions, hassles or extra fees. I was so relieved & elated! We went to Cancun the following month and had a fabulous time! We just returned on Sunday. It was our best vacation ever! The Secrets Capri Resort in Cancun was fabulous! Actually, we’re using bookvip to book our next vacation to Cabo San Lucas next Spring. We can’t wait! They had everything set perfect for the two of us. Book vip even gave us a free catamaran excursion. Thx so much bookvip for making our vacation one of the best times of our lives! You’ll be hearing from me real soon to book another fabulous vacation to Cabo. I’m definitely a camper! Way 2 go bookvip!

7 August 2019
Unprompted review
Rated 4 out of 5 stars

My husband and I booked our honeymoon…

My husband and I booked our honeymoon there through them. We had the best time. The presentation was way longer than 90 minutes. If I use them again, I will just walk out after the 90 minutes. Despite that, the cost in savings for the trip was well worth it.

19 July 2019
Unprompted review
Rated 5 out of 5 stars

Believe!!!!!

I used bookvip for a wonderful vacation on the beach in Puerto Vallarta. It was a fantastic deal and I got exactly what they said I was going to get by ordering the package. I have no complaints and if allowed I would do another of the Bookvip trips in a heart beat. If you are on the fence and wondering if Bookvip is the real deal, well they are and I got this 5 night package in Puerto Vallarta for $99 per couple. I stayed at the Mayan Marina Resort and everyone there treated us just like any other quest no questions asked, 100% percent great resort with great people with great food.

4 July 2019
Unprompted review
Rated 5 out of 5 stars

We came in with low expectations…

We came in with low expectations considering the price we paid I figured if it had air-conditioning it would be a win instead what we got was five star service five star food and a beautiful beach. The gym in Puerto Vallarta is as good as any hotel gym in the world and back probably better than 99% I highly recommend the meal plan which includes three rooms services a day plus whatever else you want to eat throughout the resort tremendous value

4 July 2019
Unprompted review
Rated 5 out of 5 stars

Ran into unexpected problems when my…

Ran into unexpected problems when my wife broke her leg 2 days prior to departure. It could have been disastrous but, Book VIP stepped up and made everything seamless. I will definitely use them for my future travel plans.

4 July 2019
Unprompted review

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