UK Bookworms Ltd Reviews 191

•

4.9

Childrens Book Shop

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often describing the books as brand new and in perfect condition. Many people also highlight the efficient and prompt delivery service, noting that their orders arrived quickly and were well-packaged. The company's communication regarding delivery times is also frequently appreciated. However, some customers also noted issues with postage, specifically mentioning instances where incorrect postage was paid, leading to delays or initial non-delivery. A few other people also felt that the postage was very slow or that the company was slow to dispatch their orders.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Customers consistently praise the fantastic quality and... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Reviews shaping this summary

I appreciated that the book was in pristine condition and was delivered in super-quick time. However, this particular edition of the Ant and Bee books series turned out to be unsuitable for modern... See more

Amazing products, amazing customer service and nothing is too much trouble for Jenny the owner. She is always friendly and approachable. She will go out of her way to help and support. The books are f... See more

Company replied

Absolutely lovely books - the ones I bought were Maisy and a Sophie book to help my non verbal 3 year old and a poo in the zoo book for my nephew at 1 year old he loves it! Perfect condition and deliv... See more

What a delightful children’s book that I bought for my grandsons. Excellent price, quality. Postage was reasonable and the whole process was hassle free. I most certainly intent to buy more books from... See more

Company replied

Company details

#3 of 15 best companies in Childrens Book Shop

Written by the company

We pride ourselves on making books for children both affordable and accessible by working with schools and offering both online and in person sales

Contact info

Block O, S44 6BH, Bolsover, United Kingdom
01246 912913
bookwormsonline.co.uk

4.9

Excellent

191 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Sep 5, 2025

Great books

Great books, delivered promptly well packaged and good communication to know when parcel was arriving.

Kept in touch with delivery times. Books were lovely and of good quality!

9 June 2025

Reply from UK Bookworms Ltd

Jun 12, 2025

Thanks for taking the time to leave us a review

Updated Jun 12, 2025

They didn't pay the right postage for…

They didn't pay the right postage for my delivery so didn't get it .They did sort it out in the end but I hadcro tell them they had made a mistake they didn't spot it and I waited days before first was resolved, the books were ordered as a present and didn't make it

2 June 2025

Reply from UK Bookworms Ltd

Jun 12, 2025

This isn’t really the full story though. A mistake was made when the parcel label was created. Within minutes of you highlighting the problem to us, we offered to cover the additional costs so that you wouldn’t be out of pocket but you asked for a refund. We gave you a credit for a free delivery on your next order, which you’ve used and received that delivery faster than quoted and with no issues and we’ve also refunded your original order in full. We’ve apologised multiple times for the inconvenience and we’re unsure of how we could have done more to resolve the matter.

May 22, 2025

Great prices and delivered when stated.

19 May 2025

Reply from UK Bookworms Ltd

Jun 12, 2025

Many thanks for taking the time to leave a review

May 16, 2025

A very happy customer

Excellent value for money. Regular updates of new titles are advertised on their socials and discount codes are available to reduce the online price of £3 per book to £2.50 each. The website is easy to navigate. A wide selection of books are available and categorised by age and genre for easy reference to specific topics. The delivery was quick and the books were packaged well to reduce the risk of damage during delivery.

6 May 2025

Reply from UK Bookworms Ltd

Jun 12, 2025

Many thanks for taking the time to write such a lovely and detailed review. It’s lovely to read and helps potential customers too.

May 15, 2025

Great quality fast delivery brilliant…

Great quality fast delivery brilliant price

12 May 2025

Reply from UK Bookworms Ltd

Jun 12, 2025

Thanks for taking the time to leave us a review

May 12, 2025

Great price and fast delivery there is…

Great price and fast delivery there is nothing not to like

9 May 2025

Reply from UK Bookworms Ltd

Jun 12, 2025

Thanks for taking the time to leave us a review

May 1, 2025

Lovely books

Lovely books at a great price with quick delivery.

28 April 2025

Reply from UK Bookworms Ltd

Jun 12, 2025

Thanks for taking the time to leave us a review

Apr 26, 2025

Great value and quick delivery

23 April 2025

Reply from UK Bookworms Ltd

Jun 12, 2025

Thanks for taking the time to leave us a review

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