Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was quick and easy and a lot cheaper than my previous firm qouted
Registering with Boom for my car insurance was pretty straightforward. The premium was competitive, about £15 a month less than what I was paying before so made sense.
Nice service, reasonable price, quick quote response,easy process to complete the questionnaire and sign the contract. Definitely will recommend Boom to my friends and colleagues.
Company details
- #195 of 226 best companies in Insurance agency
- #115 of 138 best companies in Insurance company
Contact info
United Kingdom
- feedback@boom.co.uk
- boom.co.uk
4.3
Excellent
8K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Horrible communication so I recently I…
Horrible communication so I recently I purchased a policy they’ve taken the payement but not even sent me the policy confirmation or anything.And the worst thing is I’ve been trying to get through to them for days comnsisyemt phone calls and live chats I’ve literally waited on the phone for 3 hours twice
4 May 2026
Unprompted review
Reply from boom
Hi Jamal,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
I was very satisfied for my request
26 April 2026
Very simple to use and quick response
2 May 2026
I expired your service from a friend…
I expired your service from a friend and I really like it
2 May 2026
Easy and very professional services
25 April 2026
There is no one to talk to about…
There is no one to talk to about issues.
I can’t even cancel
25 April 2026
Reply from boom
Hi Peter,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
very good service
1 May 2026
Good service
24 April 2026
it was easy to set up my insurance the…
it was easy to set up my insurance the price was fantastic a very simple process easy to use 100%
1 May 2026
Easy to organise and a good price
Easy to organise and a good price. The app is easy to use and everything that you need is there at your fingertips.
1 May 2026
Hope you don't need to talk to a human
Buying a new car trying to adjust my insurance to reflect that the online system keeps telling me there's something wrong trying to get hold of a human is nion impossible either tells you you got a 60 minute wait and then disconnect you after about 20 minutes or just tell you everybody's too busy to help you now we're going to have to cancel my insurance to go somewhere else to be able to insure my new vehicle absolutely appalling
Edit 0070422 no info request has come through yet so I will put it here for you
Edit2
The irony just on my way to collect the new car after I have sorted a new policy they decided to call me to late now thanks
And to cancel a policy guess what you need to talk to a human what a joke
BOOM if you read this just cancel my policy I have wasted far to much time with you now.
1 May 2026
Unprompted review
Reply from boom
Hi Will,
We're sorry to hear about the experience you've had.
We will investigate what's happened here, we have located your policy with the reference number provided and a complaint has been raised for you.
Your comments have been added to your complaint and the team will be in contact with you
Team boom
Team boom
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