Boomerang Messaging Reviews 4

Written by the company

Boomerang Messaging offers a suite of multi-channel messaging tools to assist organizations in engaging internally and with customers. Our patented technology together with our automated digital communication solutions, increases efficiency, lowers costs and empowers employees. Boomerang's diverse product set allows an organisation to automate a range of business communication process, through multi-channel, interactive engagement, removing the need for human intervention. Our business fulfilment message solutions are underpinned by patented technology that has been developed to reduce operating costs, improve the speed of response whilst also creating a frictionless experience for the end user. This allows any end user to fully engage across the communication channel of their choice. Our range of alerting solutions allow an organisation to communicate critical information in real-time. Whether initiated manually, triggered by existing business systems, IoT devices, or activated over M-2-M, Boomerang makes it easy to integrate and communicate urgent information across a range of communication channels. We have also developed out-of-the-box connectivity to key resources, including the Met Office weather alerting system and traffic alerts generated by the Highways Agency. Offering different methods by which customers, staff, and other stakeholders can engage with your organisation can be critical to the quality of service. Boomerang's array of engagement solutions helps to improve operational performance across contact centres, enhance service delivery to customers, and streamline the feedback process. We also offer a dynamics 365 plugin, as well as a Microsoft Connector to compliment our product range for those who want to build in our capabilities into Microsoft processes. Boomerang’s custom connector allows organisations to easily build intelligent messaging solutions from a range of services within Microsoft’s Power Platform. The connector is a wrapper around the Boomerang API, allowing the underlying service to talk to Microsoft Power Automate, Microsoft Power Apps, and Azure Logic Apps. It provides a way for users to connect their own accounts and leverage a set of Boomerang’s pre-built actions and triggers to connect to Microsoft’s applications and workflows. The connector brings Intelligent 2-way, multi-channel messaging to the Power Platform. For organisation’s looking to access the next generation of digital messaging, our connector provides the ability to build workflows from existing applications such as CRM, ERP, plus applications with existing connectors such as Azure, IoT Central and Microsoft Teams. Traditionally, SMS communications between Dynamics and an organisation’s stakeholders have served to notify and inform, rather than interact and automate. Boomerang’s plug-in overcomes this limitation, brining dynamic messaging to 365 by ensuring that all SMS activities and their associated responses are always matched. By leveraging Boomerang’s patented 2-way SMS technology, an SMS reply is now capable of driving real-time automation into a whole range of Dynamics workflow management. 1-way, 2-way and ‘Intelligent’ conversational messaging Responses are matched to the originating SMS Activity Accessible via Dynamics ‘Processes’ for workflow automation Global messaging with using reply numbers local to the destination of delivery Compatible with Online or On-Premises Inbound campaigns – Receive end-user initiated messages into queues Create ad-hoc, user generated messages via Boomerang messaging form Social hours messaging – Messages are only sent between specified times Secure data – Restrict access to sensitive data to specified users for data protection complianceSee more