The boot-bag Group Reviews 

1,175
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great communication throughout making sure right purhase. Fitted to my Jeep today easy to do, and instructions were sent to me via emai after purchase. Great quality, value for money if you have got r... See more

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Rated 5 out of 5 stars

We recently purchased a hatch bag from The Boot-Bag Group for the back of our Mini, as we wanted extra packing space for weekend camping trips. The instructions were emailed to us bef... See more

Company replied

Rated 5 out of 5 stars

Communication with this company was excellent although the boot rack is well made and functional it didn't suit our requirements mainly because on a 24 hour trip on a ferry the rubber feet securing... See more

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Rated 3 out of 5 stars

Purchased a "Mazda Miata ND Trunk Luggage Rack : Revo-Rack Black ( Specific Model for ND With Sirius antenna or lip spoiler )", seems sturdy overall. First time I tried to use the straps they broke.... See more

Company replied

Company details

  1. #59 of 132 best companies in Car accessories shop

Written by the company

Designers and manufacturers of innovative luggage solutions for convertibles since 2008. Home of the innovative Boot-bag & Revo-Rack. We are based in Buckingham UK & Rotterdam Netherlands we ship globally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.7

All reviews

(1,175)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Bag

75L Bag works super well, and was delivered really quickly (~5 days to Perth from the UK). As easy as the youtube video said to install and remove from my NC mx5.

25 March 2024
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars great to hear the boot-bag performed well, and DHL are efficient.

Safe travels in the future.

Antony Liza & the team

Rated 3 out of 5 stars

The boot bag was somewhat useful though…

The boot bag was somewhat useful though we did have trouble understanding the instructions. They could be better explained. We used it for a trip from the UK to Portugal on a Porsche boxster. The bag had been shipped to Western Canada and the car was driven East and shipped to the UK.
We found the video also a little lacking in clearly illustrating the function and close-ups.
This was not an inexpensive buy and I would have hoped for a better communication from Liza who was not always forthcoming with her replies. I am still to receive a reply from feedback on May 17th (about where the product had been shipped despite already having answered (a) previous email(s) with same address. Another email was sent on June 3rd asking whether there was an answer and nothing (as was expressed by another customer).
Not good enough by a long shot.
I have owned and operated businesses in several countries and 100% customer care and answers to emails it the least a business should do.
I expected more.

17 May 2023
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

Thanks for the proactive review Christopher relating to the boot-bag Vacation you purchased in Sept 2022. I am perplexed at the timelines here but happy you took the time.

We do experience a lot of bot related spam (100+ daily) and have a very active firewall as our email addresses' are on the internet. Its possible that your email of June 3rd 2023 was blocked or went into spam and was missed by Liza. This is now so long ago its going to be difficult to investigate further.

We would never ignore customers as you point out thats not good for business. Either way you should have received a reply.

We are now using new email addresses to communicate with customers that are not on the internet, so this issue has been eradicated. This a change on our part as a result of feedback received here. You don't know you've not received an email unless someone tells you.

We have never had this feedback on the boot-bag instructions before and have used the same basic instructions for the last 4 years.
The way a boot-bag fits has changed very little since 2008, but I will take some time next week to review the instructions. There is always room for improvement which is why we pay Trustpilot every year £2500 ( A not insignificant sum ) to maintain this page ; because we want feedback good and bad to help the business improve.

Its sounds the the boot-bag was delivered okay in the end and functioned well on the trip.

Regards

Antony Dixon
CEO
The boot-bag Group

Rated 5 out of 5 stars

Worked well on trip to Norfolk

We bought the bag to improve our MX5 mk4 luggage space and it worked well. The instructions were clear and the bag remained securely attached. It does block the boot brake light and the straps need extra tucking to prevent them flapping

23 March 2024
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars and taking the time to review us Julian.

The straps are one length you can cut them and melt the ends with a lighter to prevent fraying, I would leave 10-15cm extra. Then tuck them back behind the ladder-lock fixing that should solve the flapping issue.

Safe travels in the future.

Antony Liza & the team.

Rated 5 out of 5 stars

Purchase a rack for 2024 Corvette They…

Purchase a rack for 2024 Corvette They had no experience with a Vette were very helpful with questions and measurements The rack fit perfect no issues very strong and well built Suction cup system work extremely well First trip was flawless!

7 April 2024
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

hi Don

Many thanks for the 5 stars and yes we got there in the end !

Its great to hear the Revo-Rack has worked well on your trip, the first of many I hope.

Thanks again for taking the time to email the photos so we can help other Corvette C8 owners in future.

cheers

Antony Liza & the team

Rated 5 out of 5 stars

Quality construction and materials

Although I have not used this bag yet, it is obviously well made of heavy duty materials. The zipper has a large overflap that velcros closed to prevent water penetration. I'm very confident that this will be this will be a quality product that performs as expected.

12 April 2024
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars and taking the time to review us.

We are confident your boot-bag will perform as expected. Safe travels

Antony Liza & the team

Rated 5 out of 5 stars

Bootleg 75 l

Nicolas product Quick delivery

2 April 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for taking the time to review and for the 5 stars.

Safe travels with your boot-bag vacation

Antony Liza & the team

Rated 5 out of 5 stars

Price value product

Price value product
Fast delivery
Good communication

25 March 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars and we wish you safe travels with your boot-bag vacation. Antony Liza & the team.

Rated 5 out of 5 stars

Very good

eShop easy to browse and find what you need, with plenty of pictures, movies and user guides. Communication and shipping: perfect.

18 March 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for taking the time to review us and for the 5 stars - great feedback.

Safe travels with your Revo-Rack,

Liza Antony & the team.

Rated 5 out of 5 stars

This has been a god send

This has been a god send
Absolutely brilliant the extra space has made it so much easier for longer trips away and so easy to use .
Would recommend it for anyone with a small boot 😃👍

22 March 2024
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars great to hear the boot-bag Vacation did the job. Safe travels in the future. Liza Antony & the team

Rated 5 out of 5 stars

luggage rack and ski carrier for Jag XKR

I had purchased their luggage rack and ski carrier for my 2008 Jaguar XKR Portfolio. Shipping was super quick and the rack and carrier were easy to install. Had it for the winter and I am very happy with the fit and finish and the durability of the products. Highly recommend!

11 September 2023
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars Johnson and photos last year. Great to hear its doing the job. Safe travels in the future, Antony Liza & the team

Rated 5 out of 5 stars

Great product (Hatch-bag)

Fast shipping, good aftersales and most important a great product!

14 February 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars, safe & happy travels with your hatch-bag. Liza Antony & the team

Rated 4 out of 5 stars

Should be a 5 star rating.....

I purchased a Revo-rack, boot-bag original and some accessories for our oncoming roadtrip to France with our Mazda MX5nd. Ordering was easy, delivery was fast. The items are great: good quality and well made.
The bootbag was smaller than I anticipated, so I sent an email to Liza to swap the boot-bag for a larger model (the mailadress is on the confirmation I received by email). However, there was no reaction. I have sent another email and left a message on their facebook page. No reaction whatsoever during two weeks....
On their facebook page I found Antony's emailadress, so I sent him a message.
He replied promptly and in no-time my problem was solved.
All's well that ends well.

7 February 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 4 stars and taking the time to review us.

Thanks also for your patience. We got a lot of spam as our emails are out there on the web, like 100+ a day so we have a very active firewall that stops some emails that should get through.

We have started to use new emails on sales receipts that are not on the web to prevent this in future.

Safe trips with your Revo-Rack and boot-bag.

Liza, Antony & the team

Rated 5 out of 5 stars

quick response and shipping

quick response and shipping! love our bag! Seems to be great quality!

27 January 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars safe travels in Florida, Liza Antony & the team.

Rated 5 out of 5 stars

This bag fits my 2015 Mini perfectly

This bag fits my 2015 Mini perfectly. Easy to install, well built, fast shipping to the US, and suits my needs to a T. I do a lot of camping and hunting and this extends the space in my 4 door Hardtop to fit all of my gear and doesn't get in the way of the kayak when it is strapped on top.

22 January 2024
The boot-bag Group logo

Reply from The boot-bag Group

Great to hear you are happy with the Hatch-bag and many thanks for the 5 stars, safe travels in Ohio. Liza Antony & The team

Rated 5 out of 5 stars

Revorack MX-5

The product itself looks very good, unfortunately there was no time to try it. But I'm already looking forward to a longer trip in the summer, where we'll thoroughly test it on the MX-5 :-) Otherwise, the delivery took place in a very short time. Thanks Jakub

23 January 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars happy travels with your Revo-Rack in the Czech Republic. Antony Liza & The team.

Rated 5 out of 5 stars

Sturdy but simple and good looking

The rack fits the description Well and the shipping was super fast.
I was not sure if the rack wouldn't be toto rough but on contrary IT IS easy to assemble, sturdy looking byť simple and elegant as well.Looking forward taking it to a roadtrip!

19 December 2023
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars Michal, safe travels in the future in you MX5. Liza Antony & the team

Rated 5 out of 5 stars

Great delivery.

22 January 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars great to see DHL Express did the job UK-Texas in 3 days. Safe travels with your boot-bag. Liza Antony & the team

Rated 5 out of 5 stars

Wow just W O W!

Wow, just what I needed. Fixed to my trunk deck just like it says. Went on real easy. Seems really strong. Going to the Florida Keys in April going to put my HC scooter on the rack. Luggage in the trunk.

19 January 2024
The boot-bag Group logo

Reply from The boot-bag Group

Many thanks for the 5 stars and taking the time to write a details review. Have a great trip in April. Love KW great sunsets! Antony Liza & the team

Rated 2 out of 5 stars

why 2 stars for a 5 star product?

I bought a Revo rack for my MX5 so that I could carry my wife's wheelchair. Over the past couple of years I've covered about 8k kms using the rack. It does everything it says it would. Simple to fit, lightweight, and hangs on at 100kms+for 2-3 hrs at a stretch, no problem. That's the 5 star side.
The 2 star side is mostly my problem. In Australia, we can have temperature differentials in excess of 30deg in one day. Setting off at dawn, in rain, at 12 deg in the mountains, I hit the Vic border 5 hrs later in fierce sunshine at 40+deg. The result is that the suction cups autoclaved to the boot lid causing damage to the paint. It may polish out but, it may not .
I realise that I may have gone beyond the operating temperatures of the product but buyers in Australia should be aware that this can happen.
Sorry, but this is my reality here.
I get your point about relieving the suction at 2 hour intervals. This might suggest lifting them up and maybe putting pads under them during a rest break. The damage is done for now but I'll bear it in mind for the future. Best regards. AH

22 January 2024
Unprompted review
The boot-bag Group logo

Reply from The boot-bag Group

hi Alun

Many thanks for sharing this feedback. We have never had this issue before.

Great to hear the Revo-Rack has served you well over 8000KM.

Unfortunately I do think this is unique to your climatic conditions. From what you have said I think detaching the Revo-Rack and then re-attaching at the higher/lower temperature might solve the problem in future ?

I would be surprised if the cups cause lasting damage to the paint, any marks would be in the clear coat and I would expect these could be machine polished out.

We will amend the instructions and add a warning regarding huge temperature differential's in one trip, suggesting customers release the vacuum and re-attach during the trip when the higher/lower temperature has been reached. Hopefully this will prevent any other customers having the issue.

Please email me and let me know how you get on with the marks antony@revo-rack.com.

Regards

Antony

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