The Boot Repair Company Reviews 

I've always been sceptical to spend the money on repairing boots when you can get a second hand pair for cheaper than repair costs....but I thought I would give it a go as my Dubarry boots were in pretty good shape other than the soles completely coming away. I am so pleased I went with The Boot Repair Company. I have just got my boots back and they look great! The new soles look far better quality than the originals and my boots look almost new...very impressed and would 100% do it again and recommend the service. Yes, for someone like me...the repair cost is very expensive...but well worth the price for an expensive pair of boots...it really is. The whole process took just over 4 weeks, but was simple and I was kept up to date with the progress and...because I'm a bit of a skinflint, I was really pleased that the boots were returned in a large cardboard box that can be kept as a boot storage box! Thank you. A very happy customer.

Their customer services were very quick to respond and proactive. The repair took less time than originally envisaged and when the boots came back they looked far better than I thought that they would be able to achieve. When I opened the box with the repaired boots I also found some new colour co-ordinated laces and a care kit, which is above and beyond customer service unfortunately not often encountered nowadays. Thank you!

Great communication, very speedy service and most importantly; excellent results! I sent The Boot Repair Company a pair of Red Wing boots to resole and they received them on the Tuesday and had them back to me by Thursday morning, good as new. Very pleased with the results.

The process was very easy and the boots were returned much quicker than I was expecting. In fact, the repair was so good that the boots now look like new.

Thank you so much for resurrecting my favourite, old faithful Dubarrys!

Boots sent off and returned with Vibram sole on them. good service. Remember to send boots without any attachments as these may get lost.

Boots returned within a week excellent job. very quick turnaround. Worth the money.

Old friends (my boots) with renewed life.

Tom & his team did a fab job on my British-made Doc Marten brogue-style ox-red shoes, which I wear for work and whose soles were worn through. They have done a wonderful repair, breathing fresh life into much-loved, much-admired footwear.

The turnaround time was about 3.5 weeks between downloading a pre-paid postage slip, and return of the shoes by UBS.

Thank you, chaps!

TBH I was quite nervous about sending my beloved DMs to the other end of the country to be resolved.

I wasn't disappointed. They came back with new soles and clean!

Highly recommend this service to all DM lovers!!

Excellent company. Repaired my walking boots perfectly with a new rubber sole. Good communication and excellent customer service. All done in less than one week

My boots are back - looking as good as new and ready for another 10 years of wear ! It took longer than expected for the repairs so a special thank you to Rachelle Temple who was fabulous answering any queries and keeping me up to date and guding their safe arrival back to me

Red wings returned looking brand new. Really impressed and would highly recommend.

From Start to finish I have nothing but praise for the boot repair company.
First to be mentioned and is an amazing person is Rachelle who i communicated with regarding my Boots, quick fast and put my mind at ease straight away when I sent her emails about sending my boots to the company.
My boots arrived back last night and the repair to the soles is amazing like new pair of boots and can’t wait to walk in them tonight.
Thank you So much and will most definitely use your company again not only for boots.

Very good quality repair, the boots are really good as new.

I don't like to leave a 2 star review , so you read and decide if it's fair

Firstly, comms via IG were excellent. The person handling the comms was pretty quick in replying etc

Sent outs in after long discussions about requirements and they eventually came back... with a beige sole, not the black they went it with...

Comms were apologetic and a return was arranged.

Several weeks passed despite me being told it would be around 10 days

Boots finally back and are ok. Scuffed from handling but ok. I'd expect a quick wipe over with conditioner to send them back looking like they were when they went in, but no big deal

Timpsons would have been the same price, quicker, and I'd have felt more inclined to make a fuss. As it is, I have simply accepted i can't recommend ...
Or use them again.

Zero gesture was offered for the inconvenience either.

My boots (10 years+ old) look better than they did when they were new. Process was easy to follow and completed much quicker than estimated. Would thoroughly recommend.

My much loved Dubarrys have been restored to their former glory. Re-soled & heeled - like new & a bargain “ to boot!”

Brilliant service. Beautiful repair of well loved boots that I was not ready to part with. These were an unbranded boot and they managed to find a suitable sole. Delighted and now I can enjoy my old friends for years to come!
Top company !

Excellent comprehensive service rescuing a very sad, worn but much loved pair of boots. Totally rejuvenated, good as new!

Amazing service. Completely revived my old boots with new platform soles and stitching that looks even better than before!

I just wanted to say an enormous thank you for recently repairing my beloved old Dubarry Galway boots for me. I burst into tears of joy when I opened the box, as I actually couldn’t believe my eyes. They were sent away in such a dreadful state, with the soles hanging off, and the footbeds crumbling away, that I thought they were really only fit for the bin. I actually never truly believed that they could be salvaged. And yet, here they were, looking literally as good as new. And bless you, they had even been given a clean!
These old boots have been on so many adventures with me, and they have been such faithful old friends over the years. They were irreplaceable in my eyes, as I personally feel that the former high quality of these boots is now no longer a feature, so buying a new replacement pair was never an option.
Thank you so much!

From the initial email enquiry and placing my order, to receiving my shoes back with new soles, a first class service. I placed my order, used the Royal Mail label provided and sent my 1461 shoes off for new soles. 7 days later I received an email to say they were complete and had been despatched, they arrived the next morning. A first class repair to an old faithful pair of shoes by a first class company, thank you!