Boots N Bags heaven Reviews 

1,513
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that orders arrive quickly, and many items are comfortable and look great in person. Many people appreciate the reasonable prices, wide selection of products, and neat packaging for their purchases. Shoppers often feel pleasantly surprised by the quality and find the ordering process straightforward. However, some customers also noted issues with product descriptions and receiving items in the wrong color. Others experienced significant delays with shipping, long delivery times, and a lack of tracking updates. Some buyers additionally reported receiving cheap materials, broken parts, and items that did not match expectations. People also mentioned difficulties with getting full refunds or returning merchandise.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Order

Clients share negative opinions on order, expressing widespread frustration with missing packages and extreme... See more

Quality

People report ambiguous experiences with quality, as consumer opinions are sharply divided. While many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, showing a wide range of shipping experiences. Many... See more

Price

Consumers find price to be ambiguous, experiencing a wide divide in their satisfaction. Many reviewers were... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Belt came and was wrong color - bright blue not navy. Thought about returning it but after reading the daunting return Restrictions decided at 83 I didn’t want to invest the time or energy it would... See more

Rated 3 out of 5 stars

The bag was low quality and not worth the price. Additionally and so far , I have not received the earrings yet and I already sent an email to your Support but did not get an answer yet

Rated 3 out of 5 stars

My order went in on April 22 and didn't receive it yet. STILL WAITING!!! I was hoping for it to come in by Mother's Day but I guess not.


Company details

  1. Ladies' clothes shop

Written by the company

Get our top designers boots & bags, for the best prices. Its a real heaven for any fashion lover - Join our fashionable family today! Boots N Bags Heaven™ (AKA BNB Heaven)


Contact info

2.8

Average

TrustScore 3 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(1,513)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service

Fast, quality service with no unnecessary hassle. I'm satisfied with my order, especially happy that the item was packed in a way that prevent any damage during transportation. Now I'm a loyal customer.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Worth the price

The prices are reasonable, and the quality of the products is outstanding. I'm very pleased with my choice. The boots looks very stylish, are comfortable to wear, and protect well from moisture. Thank you for the wonderful service.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great

I ordered shoes and a bag, and both items exceeded my expectations. The shoes are very comfortable, the bag is stylish, and the quality of workmanship is really high. Thank you very much for the excellent service and quick delivery.

30 June 2026
Unprompted review
Rated 2 out of 5 stars

Not Satisfied

The outfit I ordered took a long time to come...The Medium is way too large for me, and I do not care for the quality of the fabric or the workmanship.
I would like to return it, but your return process is ver, very difficult.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service! Fast delivery, secure packaging, and the bag looks even better than expected. Very happy with my purchase.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

I bought boots for autumn

I bought boots for autumn, and they turned out to be very comfortable. They fit well, have a stylish design, and the material feels high quality. I wore them in the rain, and they performed excellently. Thank you for the great selection!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I really enjoyed shopping at this…

I really enjoyed shopping at this store. I placed my order easily, delivery was prompt, and the item arrived in great packaging. The shoes are comfortable, fit perfectly, and the colour is exactly as shown on the website.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

There's a great selection of products…

There's a great selection of products for every taste and budget. I've ordered several times and always receive my items quickly. The quality is excellent, and I’ve never had any complaints about damages or discrepancies with the description. The service is also pleasant and professional.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

I received my order today and I'm…

I received my order today and I'm really happy with it. The bag looks so stylish and feels much more expensive than I expected. Everything was packed really well and arrived in perfect condition. I'll definitely recommend it to my friends.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

There is a wide selection of bags and…

There is a wide selection of bags and shoes, allowing me to choose something for any outfit. Orders arrive quickly, always in perfect condition. I’m especially pleased that the prices are reasonable and the quality is top. I remain a loyal customer.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

These arrived broken

These arrived broken I tried to email but it bounced back avoid this store bad product bad customer service I’d show a picture but the review does not offer pictures to be uploaded

6 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered shoes

I ordered shoes, and they are wonderful! The quality of the materials is noticeable right away, comfy insoles and good arch support. They look stylish and match many outfits. BTW, I'm really grateful for the professional approach.

23 June 2026
Unprompted review

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