Boots N Bags heaven Reviews 

1,513
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 305 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that orders arrive quickly, and many items are comfortable and look great in person. Many people appreciate the reasonable prices, wide selection of products, and neat packaging for their purchases. Shoppers often feel pleasantly surprised by the quality and find the ordering process straightforward. However, some customers also noted issues with product descriptions and receiving items in the wrong color. Others experienced significant delays with shipping, long delivery times, and a lack of tracking updates. Some buyers additionally reported receiving cheap materials, broken parts, and items that did not match expectations. People also mentioned difficulties with getting full refunds or returning merchandise.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Order

Clients share negative opinions on order, expressing widespread frustration with missing packages and extreme... See more

Quality

People report ambiguous experiences with quality, as consumer opinions are sharply divided. While many... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, showing a wide range of shipping experiences. Many... See more

Price

Consumers find price to be ambiguous, experiencing a wide divide in their satisfaction. Many reviewers were... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Belt came and was wrong color - bright blue not navy. Thought about returning it but after reading the daunting return Restrictions decided at 83 I didn’t want to invest the time or energy it would... See more

Rated 3 out of 5 stars

The bag was low quality and not worth the price. Additionally and so far , I have not received the earrings yet and I already sent an email to your Support but did not get an answer yet

Rated 3 out of 5 stars

My order went in on April 22 and didn't receive it yet. STILL WAITING!!! I was hoping for it to come in by Mother's Day but I guess not.


Company details

  1. Ladies' clothes shop

Written by the company

Get our top designers boots & bags, for the best prices. Its a real heaven for any fashion lover - Join our fashionable family today! Boots N Bags Heaven™ (AKA BNB Heaven)


Contact info

2.8

Average

TrustScore 3 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(1,513)

292 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Phone stand manufactured wrong! + Box damage

I ordered a phone stand for my car. When it arrived, the box looked like it had been crushed or hit. The pieces inside weren't damaged but certainly weren't fine. The piece where I'm supposed to put my phone was built backwards and its a pre-assembled part of the stand so it was unusable before I even put it all together. The stand part literally goes through where the clasps are for the phone so you cant put your phone in the clasps. Can't use it at all!

24 April 2026
Unprompted review
Rated 2 out of 5 stars

Purchase of Scarves

The scarves I purchased were extremely thin. I thought they would be thicker for winter, but they are not. Disappointed. However, they were delivered in a timely manner.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

I received the wrong color

I received the wrong color. I ordered a white bag and got beige. I sent a message and haven’t heard anything back from anyone. Very disappointed! I needed a white bag.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Five months later and nothing

Four months later and nothing! Customer service responds 3-4 weeks later dating they will ship ASAP, but that I needed to reconfirm. I still wanted it. Did that here? We are four weeks later still nothing.
Will never purchase from them again, and I’m convinced the people writing on here the reviews are employees or affiliated with the company

10 December 2025
Unprompted review

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