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Borealluxe Reviews 

152
•
TrustScore 4 out of 5

3.8

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 144 reviews, reviewers had a great experience with this company. Consumers are genuinely thrilled with their purchases, often sharing that the jackets are wonderfully cozy, thick, and stylish. Buyers frequently note that the products exceed expectations, offering amazing warmth and a gorgeous appearance that brings in constant compliments from strangers everywhere they go. Some people were dissatisfied with the return process, mentioning that attempting to send items back or secure proper refunds proved to be a major challenge. A few consumers also noted that shipping took much longer than expected, leaving them worried about their orders. Additionally, a number of buyers experienced issues with wrong sizing or unexpected defects upon arrival.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the faux fur jackets and coats are exceptionally... See more

Quality

Customers expressed great satisfaction with quality, highlighting that the items are soft, stylish, and made... See more

Delivery service

Consumers experience a mix of feelings regarding the delivery service. While many reviewers praised the fast... See more

Order

Customers consistently note ambiguous experiences with order, as some reviewers expressed deep frustration... See more

Return policy

Users describe negative interactions with return policy, reporting that it is nearly impossible to obtain... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The faux fur coat was excellent quality for the price, my wife absolutely loved it. Shipping was very slow, though. Took nearly a week for the item to be sent to the shipper, causing what should have... See more

Rated 5 out of 5 stars

I've been looking for this coat for a while. I bought four similar coats from cheap online stores and got rubbish. It wasn't until I purchased thru Boreal that I finally got what I was looking for. Lu... See more

Rated 5 out of 5 stars

I emailed this seller beforehand to ensure they were a real company because theres so much fraud in online sales. They were quickly responsive and I made the order for the snow leopard coat. Its gorg... See more

Rated 5 out of 5 stars

The coat is fabulous! Definitely looks like real fur. I see a lot of these faux furs on the streets of NYC and this coat doesn’t look like them because it looks so real. I had an issue with deliv... See more

Company details

  1. Clothing Shop
  2. also in
  3. Fur coat shop
  4. Ladies' clothes shop

Contact info

3.8

Great

TrustScore 4 out of 5

152 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.8

All reviews

(152)

152 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

It is BEAUTIFUL!!

It is BEAUTIFUL!!! I got it for my daughter and it was so beautiful and great quality that I ordered her another one in a different color to have as well.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible! I ordered two coats, I was disappointed in the quality of both of them, but they were not particularly expensive. I decided I would keep one and see if I wore it. The process to try to return the second one has been abominable. I’ve sent 15 emails back-and-forth. They keep trying to get me to keep it. They finally sent me to a portal to return where it says my order number is invalid. It’s an absolute scam. I would also say the photos on the website are VERY deceiving. They do not show the very cheap and ugly snaps that are visible if the coat is not buttoned.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

This is the softest

This is the softest, most beautiful faux fur coat I’ve ever found. I feel like a rock star when I wear it. They went above and beyond to send me a new size at no extra cost. I will definitely buy more from boreal luxe!!! 10/10

I would love to see them make a faux fur coat with a hood and buttons in the future, for the really cold temperatures.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM. Do not order from here! Terrible “customer service”. It’s an automated loop of emails only offering a partial refund if the cost doesn’t work. The coat smelled like fish!! Unbearable. Tried to return and literally 10 emails back and forth asking where to send it. They will never tell you. Do NOT waste your money here . Out 145$!

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful faux fur

Great quality and I have purchased three different long and short. Excellent customer service and delivery. Looking forward to wearing all three.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Loved this product

Loved this product. It’s luxurious, thick and warm. Would definitely buy again. Timely shipping as advertised

28 February 2026
Unprompted review

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