Borrow A Boat Reviews 515

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and responsiveness, making the booking process smooth and stress-free. Many people highlighted the personalized service, noting that agents took the time to understand their needs and provided tailored options, often going above and beyond to secure favorable deals and ensure every detail was covered for their holidays. However, some customers reported dissatisfaction with the service during their actual trips, citing issues with the condition of the boats, technical problems, and unhelpful staff from the charter companies. These reviewers mentioned problems such as technical issues with the boats, rude captains, and a lack of support from the company when issues arose during their holiday.

What people talk about most

Staff

Customers consistently express high satisfaction with the staff, frequently highlighting their helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism and attentiveness... See more

Booking process

Consumers find the booking process to be positive, often highlighting the helpfulness of agents like Eray and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpfulness and... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers express satisfaction with the booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eray was extremely helpful in getting our charter booked. He provided options exactly to the specifications we needed in a number of suitable locations, taking a lot of the work out of the booking pr... See more

Company replied

Rated 5 out of 5 stars

Have been looked after by the wonderful Eray who found us several options that met our requirements for our initial booking. Had an issue later on that was solved by him and recently he ably assisted... See more

Company replied

Rated 5 out of 5 stars

I planned a sailing trip with my family for our summer holiday in Croatia. Mr. Eray Özkan was incredibly helpful throughout the process. He took the time to understand our needs and then guided us to... See more

Rated 5 out of 5 stars

Eray did a perfect job. We've been looking at chartering a gulet in Turkey for some months and dealt with multiple brokers. Without question, Eray at Borrow A Boat was far and away the most help... See more

Company replied


Company details

  1. #101 of 206 best companies in Travel agent
  2. #1 of 2 best companies in Boat Hire Service
  3. #1 of 1 best companies in Boat tour agency
  4. #25 of 38 best companies in Cruise agency
  5. #10 of 16 best companies in Sailing shop

About Borrow A Boat

Written by the company

Borrow A Boat logo

With more than 50,000 boats available in over 65 countries worldwide, Borrow A Boat is the leading yacht and boat charter portal for boat owners, charter companies and those wishing to take a boat out. Using our website, getting afloat has never been easier.

Book your trip

Let us create your ideal boating vacation. Our experts will help you choose the perfect vessel, arrange all logistics including transfers, and design custom experiences with suggested itineraries and activities. From booking to return, we're committed to delivering a seamless, personalised boating adventure that meets your needs and surpasses your expectations.

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Trusted Experience

With over 50,000 satisfied customers served, we're your trusted boating partner.

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Flexible Booking Options

Secure your dream boat with just 15% down and enjoy the industry's most flexible rescheduling policies.

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Safety and Peace of Mind

We partner with verified owners and companies, ensuring all boats meet high safety standards with regular inspections.


Contact info

4.8

Excellent

TrustScore 5 out of 5

515 reviews

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Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Eray was amazing! he provided continuous support for weeks! He adapted the solutions to our needs that changed several times and helped us find the perfect yacht.

23 April 2025
Unprompted review
Rated 5 out of 5 stars

Luke's reliable

Luke's reliable, honest and operates with integrity!
I recommend him and also the company to anyone is looking for any yacht advisory.
Luke was very patient and always took the time to answer any questions I may have.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, but I have just payed a deposit.

A full review will follow at the appropriate time

3 April 2025
Rated 5 out of 5 stars

Wow what brilliant service and advice…

Wow what brilliant service and advice from Nicolo.
We are new to chartering and he guided us with all options with the relevant advice and filled us with confidence through to booking our ideal Catamaran.
Nicolo was off Sunday but still went the extra mile to answer more questions and secure the booking for our family.
Thanks so much
Mike Carter UK

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing help from Phillipa

Amazing help from Phillipa, she was brilliant throughout all the research process and very professional. During the calls was very difficult not to fall in love with such a lovely sweet voice which makes you feel you are already sailing on a boat in a sunny day!. I am extremely happy with my booking. Thanks so much Phillipa! 🌟🌟🌟🌟🌟

31 March 2025
Unprompted review
Rated 5 out of 5 stars

First time with borrow a boat

Being fairly new to boat rental, it was a good experience to go thru this process with the help of Rebecca. She gave me full support on finding the right boat within our budget. well done!

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service. Making whole process very clear and easy. They can help you very wide range of boat and location. Strongly recommended.
Eray was very experienced and kind person. He understood our choices well and quickly. He found perfect solutions and he never gave up or failed till the result. Thank you.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

A joy to work with!

We absolutely love working with Borrow a Boat & Natalie. We have used their services for both personal & professional charters around Europe. They always deliver quality boats at great prices.

10 March 2025
Rated 5 out of 5 stars

Excellent Customer Experience

I have to say that we had an excellent customer experience when dealing with Borrow A Boat. Out agent 'Luke' was courteous, professional and provided us some excellent options for our upcoming yacht charter. He responded in a timely manor and offered us a very good deal. I can wholeheartedly recommend Borrow A Boat for anyone looking for a hassle free experience when seeking a yacht charter.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

I booked a boat from Borrow A Boat

I booked a boat from Borrow A Boat. My contact was Eray Ozkan. Eray was exceptional. During my search for a boat that met my needs, Eray was always there, giving me the best solutions and presenting the best offers. It was easy to contact and deal with Eray and I have no doubt that in the end he gave me the best offer out of the various offers I had. Even after I booked the boat, Eray supported me in whatever I need.
I highly recommend Eray for this process of booking a boat.

7 March 2025
Rated 5 out of 5 stars

Outstanding service

Eray is the best! Outstanding service for our boat trip in Antigua. Super responsive and very helpful. Easy communication & super friendly. Highly recommend

1 March 2025
Unprompted review

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